Build relationships and foster trust with customers in order to drive internal training platform adoption and extend account maturity. Identifies account growth opportunities to relay to Account Managers.Respond to customers’ question and requests with accurate information. Develop rapport with people of varying interpersonal styles and demonstrate active listening skills while probing to understand deeper needs. Successfully communicate customer feedback and issues internally, suggest system/process changes and quickly adapt to process changes. Contribute to the success of peers through collaboration and feedback while seeking out career development opportunities, requesting feedback from peers and leaders, and driving organizational culture.

An inclusive 6-month leadership program for women who are either an aspiring sales manager ready to advance their career or an existing sales manager who needs more skill development, mentoring, or support. The curriculum is focused on sales management skills and confidence-building activities such as: Sales Call Coaching, The Art of Self Promotion, The Daily Management Cadence, Crucial Conversations, Leading With Strengths, Time Management for Sales Managers, Navigating an Unintentional Boys Club, and Performance 1:1 Meetings.

Management: Manage workflow of the repair room technicians and repair queue. Influence positive environment for team communication by mentoring technicians and delivering positive or negative specific feedback when necessary. Decreased the instance of repair processing errors by 20% by creating process guidelines and providing daily coaching around repair process issues. Appointed Volunteer Champion for the store, actively seeking out and arranging group volunteer opportunities for employees to impact the broader community. Customer Service: Communicate with customers around repair issues, repair status and part availability. Researching and resolving issues that could negatively impact the customer experience. Manage customer pick-up process. Inventory Control and Purchasing: Increased accuracy of service part inventory by 15% by performing daily bucket validations using SAP. Manage supply ordering and budget for the Repair Room. Quality Assurance: Won an appointment to a team of five retail employees who traveled to Apple corporate to act as a User Acceptance Tester to influence the design of a CRM app to be used in Apple retail stores worldwide. Completed regression testing, usability testing and bug reports to ensure finished product was functioning as expected. Volunteered as a liaison to assist other Genius Rooms around the country during transition to the new application.Project Management: Lead and manage long term projects such as quality programs impacting Mac and iOS devices. Training: Create instructional materials for distribution and oral presentation to team around new processes. Mentor and train new Repair Room Administrator team members and lead career experiences.