Sr. Sales Learning & Development Manager
Current
Jun 2021 - Present
AeroLeads people directory · profile
Heather Darling Email & Phone Number
Sr. Sales Learning and Development Manager at HSI
at
HSI
1 work email found
@hsi.com
1 phone found area 614
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Sales Learning and Development Manager at HSI
Location
Grand Rapids Metropolitan Area, United States
Who is Heather Darling? Overview
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Quick answer
Heather Darling is listed as Sr. Sales Learning and Development Manager at HSI at HSI, based in Grand Rapids Metropolitan Area, United States. AeroLeads shows a work email signal at hsi.com, phone signal with area code 614, and a matched LinkedIn profile for Heather Darling.
Heather Darling previously worked as Sr. Sales Learning & Development Manager at Hsi and Customer Success Manager at Hsi. Heather Darling holds Master Of Business Administration - Mba, Management from Spring Arbor University.
Company email context
Email format at HSI
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*@hsi.com
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Profile bio
About Heather Darling
I am passionate about problem-solving and finding creative solutions. Leveraging information is important and through a love of research and "detective work" (All those mystery novels weren't a waste of time after all!) I find great pleasure in chasing down answers and consider the people I meet and knowledge I glean along the way to be treasures that will serve me well in the future. Relationships are important to me and I find that I am at my best when I am teaching and encouraging others. I enjoy getting to know people and finding out what they are passionate about and using that knowledge to motivate them to reach personal and professional goals. I also pledge my time to causes I am passionate about, helping organizations I believe in to meet their goals while also gaining experience in areas that sharpen my expertise and satisfy my desire to learn new skills. I feel that successful communication is not only vital to success in almost every area of life, it can also be elevated to an art form. Creating teaching materials, on the job training, mentoring, writing... all of these are tasks I enjoy because in order to accomplish them well I must be constantly evolving and helping others to grow at the same time. All work can be fun and creative if we only approach it from the right perspective!
Listed skills include Troubleshooting, Social Networking, Computer Hardware, Ilife, and 46 others.
Current workplace
Heather Darling's current company
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6 roles
Heather Darling work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Dec 2020 - Jun 2021
Team Lead, Customer Success
Nov 2019 - Dec 2020
Customer Success Advisor
Build relationships and foster trust with customers in order to drive internal training platform adoption and extend account maturity. Identifies account growth opportunities to relay to Account Managers.Respond to customers’ question and requests with accurate information. Develop rapport with people of varying interpersonal styles and demonstrate active listening skills while probing to understand deeper needs. Successfully communicate customer feedback and issues internally, suggest system/process changes and quickly adapt to process changes. Contribute to the success of peers through collaboration and feedback while seeking out career development opportunities, requesting feedback from peers and leaders, and driving organizational culture.
Nov 2018 - Nov 2019
Certified Protégé
An inclusive 6-month leadership program for women who are either an aspiring sales manager ready to advance their career or an existing sales manager who needs more skill development, mentoring, or support. The curriculum is focused on sales management skills and confidence-building activities such as: Sales Call Coaching, The Art of Self Promotion, The Daily Management Cadence, Crucial Conversations, Leading With Strengths, Time Management for Sales Managers, Navigating an Unintentional Boys Club, and Performance 1:1 Meetings.
Apr 2022 - Oct 2022
Repair Room Administrator
Management: Manage workflow of the repair room technicians and repair queue. Influence positive environment for team communication by mentoring technicians and delivering positive or negative specific feedback when necessary. Decreased the instance of repair processing errors by 20% by creating process guidelines and providing daily coaching around repair process issues. Appointed Volunteer Champion for the store, actively seeking out and arranging group volunteer opportunities for employees to impact the broader community. Customer Service: Communicate with customers around repair issues, repair status and part availability. Researching and resolving issues that could negatively impact the customer experience. Manage customer pick-up process. Inventory Control and Purchasing: Increased accuracy of service part inventory by 15% by performing daily bucket validations using SAP. Manage supply ordering and budget for the Repair Room. Quality Assurance: Won an appointment to a team of five retail employees who traveled to Apple corporate to act as a User Acceptance Tester to influence the design of a CRM app to be used in Apple retail stores worldwide. Completed regression testing, usability testing and bug reports to ensure finished product was functioning as expected. Volunteered as a liaison to assist other Genius Rooms around the country during transition to the new application.Project Management: Lead and manage long term projects such as quality programs impacting Mac and iOS devices. Training: Create instructional materials for distribution and oral presentation to team around new processes. Mentor and train new Repair Room Administrator team members and lead career experiences.
Jun 2011 - Nov 2018
2 education records
Heather Darling education
Master Of Business Administration - Mba, Management
Spring Arbor University
B.A, Management And Organizational Development
Spring Arbor University
FAQ
Frequently asked questions about Heather Darling
Quick answers generated from the profile data available on this page.
What company does Heather Darling work for?
Heather Darling works for HSI.
What is Heather Darling's role at HSI?
Heather Darling is listed as Sr. Sales Learning and Development Manager at HSI at HSI.
What is Heather Darling's email address?
AeroLeads has found 1 work email signal at @hsi.com for Heather Darling at HSI.
What is Heather Darling's phone number?
AeroLeads has found 1 phone signal(s) with area code 614 for Heather Darling at HSI.
Where is Heather Darling based?
Heather Darling is based in Grand Rapids Metropolitan Area, United States while working with HSI.
What companies has Heather Darling worked for?
Heather Darling has worked for Hsi, #Girlsclub, and Apple.
How can I contact Heather Darling?
You can use AeroLeads to view verified contact signals for Heather Darling at HSI, including work email, phone, and LinkedIn data when available.
What schools did Heather Darling attend?
Heather Darling holds Master Of Business Administration - Mba, Management from Spring Arbor University.
What skills is Heather Darling known for?
Heather Darling is listed with skills including Troubleshooting, Social Networking, Computer Hardware, Ilife, Iwork, Microsoft Office, Apple Ios Certified, and Macintosh Hardware.
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