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Heather Navarro is listed as Data Scientist | Specializing in Analytics & Machine Learning at KellyConnect | Contact Center Solutions, a with 445 employees, based in Tampa, Florida, United States. AeroLeads shows a matched LinkedIn profile for Heather Navarro.
Heather Navarro previously worked as Quality Analyst at Kellyconnect | Contact Center Solutions and Data Analyst Manager at Nationwide Title Clearing, Inc. Heather Navarro holds Associate Of Science - As, Computer Programming, 3.9 from Rasmussen University.
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At KellyConnect, our team capitalizes on extensive analytics experience, applying predictive modeling and large datasets to revolutionize quality assurance. Our data-driven strategies have led to a significant 25% improvement in quality metrics, solidifying our reputation in the contact center solutions industry.My proficiency in statistical analysis and actionable insights has been pivotal in developing targeted training programs and helping others. These contributions have empowered thousands of advisors, fostering an environment where data science not only informs but also innovates operational excellence.
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Analyzed large datasets of call center data for thousands of advisors, leveraging KPIs to generate insights, pinpoint outliers, and extract actionable insight.Identified performance trends and outliers through statistical analysis, improving quality metrics by 25%.Developed data-driven recommendations that informed training programs and coaching strategies.
Utilized SQL and Excel to integrate complex datasets from multiple sources, producing actionable insights that guided daily strategies.Communicated findings to both technical and non-technical audiences, including production, sales, shareholders, and senior management to ensure operational continuity.Managed a large department, increasing efficiency and revenue by 46% through process improvements.
Other employees you can reach at krest-group.com. View company contacts for 445 employees →
Bethany Fields
Colleague at Kellyconnect | Contact Center SolutionsDetroit Metropolitan Area, United States
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Erin Mena
Colleague at Kellyconnect | Contact Center SolutionsClaymont, Delaware, United States
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David Long
Colleague at Kellyconnect | Contact Center SolutionsAlbuquerque, New Mexico, United States
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Tapas Vasoya
Colleague at Kellyconnect | Contact Center SolutionsCalgary, Alberta, Canada
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Navreet Kaur
Colleague at Kellyconnect | Contact Center SolutionsBrampton, Ontario, Canada
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Juan Lima
Colleague at Kellyconnect | Contact Center SolutionsOrlando, Florida, United States
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Anand Sharma
Colleague at Kellyconnect | Contact Center SolutionsWaterloo, Ontario, Canada
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Rosette Makonko
Colleague at Kellyconnect | Contact Center SolutionsCalgary, Alberta, Canada
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Ashlee Schwarz
Colleague at Kellyconnect | Contact Center SolutionsSullivan, Indiana, United States
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Sherrell David
Colleague at Kellyconnect | Contact Center SolutionsSpartanburg, South Carolina, United States
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Quick answers generated from the profile data available on this page.
Heather Navarro works for KellyConnect | Contact Center Solutions.
Heather Navarro is listed as Data Scientist | Specializing in Analytics & Machine Learning at KellyConnect | Contact Center Solutions.
Heather Navarro is based in Tampa, Florida, United States while working with KellyConnect | Contact Center Solutions.
Heather Navarro has worked for Kellyconnect | Contact Center Solutions and Nationwide Title Clearing, Inc.
Heather Navarro's colleagues at KellyConnect | Contact Center Solutions include Bethany Fields, Erin Mena, David Long, Tapas Vasoya, and Navreet Kaur.
You can use AeroLeads to view verified contact signals for Heather Navarro at KellyConnect | Contact Center Solutions, including work email, phone, and LinkedIn data when available.
Heather Navarro holds Associate Of Science - As, Computer Programming, 3.9 from Rasmussen University.
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