Heather Richter Email & Phone Number

Fort Leavenworth, Ks

- Facilitated Pre-Command Course for 40 battalion-level military and interagency spouses to educate students on personal branding, communication and leadership skills- Offered administrative assistance to classroom leadership including classroom setup, attendance, material distribution, identified potential problems and developed mitigation strategies to create alternatives during classroom activities- Coordinated communications, materials, reservations, and venues for incoming PZI professionals to ensure positive and efficient experiences during monthly visits from headquarters and other satellite PZI locations- Maintained understanding of current military affairs, doctrine and resources by attending 3-4 daily military briefings to offer students updated information for experiential context in top-level decision making

Leavenworth, Kansas

- Exceeded average daily sales goals by offering individualized boutique shopping experiences to an average of 30 customers a day from introduction to finalized POS system sale- Collaborated with team members monthly to share best practices in sales and customer experience to optimize store sales and customer retention, including options to explore the online store with a personal shopper- Provided occasional support to marketing and product production, including jewelry assembly and inventory

Jb Pearl Harbor-Hickham

- Exceeded average daily sales goals by offering individualized boutique shopping experiences to an average of 20 customers a day from introduction to finalized POS system sale- Managed inventory by stocking and restocking floor products and creating displays throughout the store- Provided support to customers by phone to offer information about store hours, sales and product availability

-Offered sales services to nonprofit organization supporting the military community

Colorado Springs, Colorado, United States

- Sold USAA products, specifically property and casualty policies, using cross-branding strategies based on fully personalized customer relation experiences - Offered customer support over the phone to more than 150 callers a day to adjust policies on personal accounts- Trained to certify in state-based personal lines production during tenure in the company

Leavenworth, Kansas

- Exceeded average daily sales goals by offering individualized boutique shopping experiences to an average of 30 customers a day from introduction to finalized POS system sale- Collaborated with team members monthly to share best practices in sales and customer experience to optimize store sales and customer retention, including options to explore the online store with a personal shopper- Provided occasional support to marketing and product production, including jewelry assembly and inventory

Hopkinsville, Kentucky

- Provided OSHA training to 20 drivers and ensured training compliance for the whole location- Optimized day operations, including pre-load operations- Supervised shipping clerks to addressed customer concerns, corrections and ensure delivery standards

Sarasota, Florida

- Provided customer service support to an average of 30 small business representatives, a day regarding distribution concerns and communicated necessary adjustments to drivers - Provided OSHA training to 150 drivers to ensure safety compliance cross company- Optimized business operations by troubleshooting company computer malfunctions to extract delivery data for efficient delivery service- Offered administrative support, including employee time cards, training compliance, delivery records, high value package control and unloading operations

Business Administration And Management, General

Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General