AeroLeads people directory · profile
Heather Briggs Email & Phone Number
Vice President, Client Engagement
at
BluePearl Pet Hospital
1 work email found
@nvaonline.com
4 phones found area 773 and 312
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President, Client Engagement
Location
Chicago, Illinois, United States
Company size
Who is Heather Briggs? Overview
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Quick answer
Heather Briggs is listed as Vice President, Client Engagement at BluePearl Pet Hospital, a with 15 employees, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at nvaonline.com, phone signal with area code 773, 312, and a matched LinkedIn profile for Heather Briggs.
Heather Briggs previously worked as Vice President, Client Insights & Innovation | Data & Analytics at National Veterinary Associates and Senior Director, Head of End to End Customer Experience - Digital Customer Engagement at Mcdonald'S. Heather Briggs holds Mba, Strategy, Finance, And Econometrics/ Statistics from The University Of Chicago Booth School Of Business.
Company email context
Email format at BluePearl Pet Hospital
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{first_initial}{last}@nvaonline.com
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AeroLeads found 1 current-domain work email signal for Heather Briggs. Compare company email patterns before reaching out.
Profile bio
About Heather Briggs
Renowned for evolving operational-focused companies into consumer-oriented successes, catalyzing growth. Adept in analytical problem-solving and integrating consumer perspectives into core business strategies. Committed to guiding diverse teams in industries like QSRs, retail, travel, hospitality, and healthcare towards a customer-focused approach for enhanced growth.
Listed skills include Forecasting, Cross Functional Team Leadership, Strategy, Segmentation, and 22 others.
Current workplace
Heather Briggs's current company
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Bluepearl Pet Hospital
9 roles
Heather Briggs work experience
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Vice President, Client Engagement
CurrentIn my role as Vice President, Client Engagement at BluePearl Pet Hospital, I oversee customer experience journeys, collaborate on strategic measurement, and drive alignment on objectives throughout the organization. I grow the data-driven client acquisition strategy, focusing on rapid analytic loops for constant insights and optimization. Additionally, I provide strategic oversight on online marketing efforts to position BluePearl as a leader in specialty and emergency veterinary care.
Jul 2024 - Present
Vice President, Client Insights & Innovation | Data & Analytics
Champion innovative client experiences through consumer research and data analytics, fueling business growth and surpassing expectations.Innovate to enhance revenue and cost efficiency, ensuring continuous portfolio improvement.Transform data management, integrating multiple sources into a unified system for better decision-making.Promote a data-driven culture, emphasizing data best practices and governance.Bridge consumer needs with business operations and technology, enhancing client centricity.Lead a skilled team in developing data analytics solutions, aligning with core business objectives.Guide metric selection to track and drive meaningful business progress.Analyze market trends and competition to refine client experience strategies.Spearhead digital transformation in client services, collaborating with tech partners for market agility.
Sep 2021 - Dec 2023
Senior Director, Head Of End To End Customer Experience - Digital Customer Engagement
Guided McDonald's senior leadership in adopting digital innovation, addressing unmet customer and crew needs through extensive research and strategic storytelling. Focused on modernizing restaurant and drive-thru operations.Headed the End-to-End Customer Experience, integrating customer journey analysis, behavioral research, service design, operations, and strategic projects.Crafted and executed a digital customer strategy, including a deployment roadmap addressing market-specific challenges and solutions.Worked closely with digital engagement leaders to formulate learning plans aligned with key revenue goals, aiming to generate over $6B in incremental revenue.
Apr 2020 - Aug 2021
Senior Director - Global Customer Experience
Directed developing and implementing customer journey strategies, identifying key insights and advocating for solutions to enhance customer and crew experiences.Facilitated the strategic redirection into a customer-centric organization, leading a major exhibition on 'Transforming Customer Experience' at the McDonald’s World-Wide Convention, attended by over 18,000 stakeholders.Promoted digital engagement, integrating global app research and advocating for user-driven improvements to the app, aiming to unify various operational facets and drive customer growth.Enhanced customer listening initiatives, supporting franchisees and leadership with integrated feedback mechanisms like satisfaction surveys, social listening, and text analytics to identify business opportunities and strengths.
May 2017 - Apr 2020
Vice President - Global Consumer Insights And Market Research
Oversaw various marketing functions, including analytics, global consumer segmentation, satisfaction studies, a community of top guests, social media text analytics, profitability modeling, custom research, and guest experience management (CRM).Optimized marketing expenditures within a limited budget by utilizing models and external data sources, enhancing the effectiveness of corporate campaigns, digital and social strategies, credit card marketing, and localized promotions.Collaborated with brand teams during Hyatt’s shift from an operationally led to a brand led approach, developing the first global guest segmentation model and co-creating brand signature elements tailored to identified segments.
Jan 2011 - Apr 2016
Director, Customer Insights
Managed all customer feedback avenues, encompassing internal and external satisfaction surveys, contact center feedback, social media, and various ad hoc surveys.Regularly attended and presented at senior meetings, pinpointing areas for improvement and proposing performance enhancement strategies.Led a cross-divisional project assessing the value of customer satisfaction improvements, gaining approval from multiple departments including Finance and Marketing.Conducted in-depth analysis to gauge revenue impacts of various initiatives, supporting funding requests with statistical evidence.
Sep 2006 - Jan 2011
Consumer Insights Consultant
Sep 2005 - Sep 2006
Merchandise Planning Manager
Jun 1999 - Jul 2003
2 education records
Heather Briggs education
Mba, Strategy, Finance, And Econometrics/ Statistics
The University Of Chicago Booth School Of Business
Bachelor Of Science, Business Administration
Gies College Of Business - University Of Illinois Urbana-Champaign
FAQ
Frequently asked questions about Heather Briggs
Quick answers generated from the profile data available on this page.
What company does Heather Briggs work for?
Heather Briggs works for BluePearl Pet Hospital.
What is Heather Briggs's role at BluePearl Pet Hospital?
Heather Briggs is listed as Vice President, Client Engagement at BluePearl Pet Hospital.
What is Heather Briggs's email address?
AeroLeads has found 1 work email signal at @nvaonline.com for Heather Briggs at BluePearl Pet Hospital.
What is Heather Briggs's phone number?
AeroLeads has found 4 phone signal(s) with area code 773, 312 for Heather Briggs at BluePearl Pet Hospital.
Where is Heather Briggs based?
Heather Briggs is based in Chicago, Illinois, United States while working with BluePearl Pet Hospital.
What companies has Heather Briggs worked for?
Heather Briggs has worked for Bluepearl Pet Hospital, National Veterinary Associates, Mcdonald'S, Hyatt Hotels Corporation, and United Airlines.
How can I contact Heather Briggs?
You can use AeroLeads to view verified contact signals for Heather Briggs at BluePearl Pet Hospital, including work email, phone, and LinkedIn data when available.
What schools did Heather Briggs attend?
Heather Briggs holds Mba, Strategy, Finance, And Econometrics/ Statistics from The University Of Chicago Booth School Of Business.
What skills is Heather Briggs known for?
Heather Briggs is listed with skills including Forecasting, Cross Functional Team Leadership, Strategy, Segmentation, Pricing Strategy, Marketing Strategy, Project Management, and Financial Modeling.
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