Heather Agan Email & Phone Number

Atlanta, GA, US

St Petersburg, Florida, United States

-Analyze and manage over 50 customer feedback surveys weekly, using the results to optimize overall experience scores.-Orchestrate the Tropicana Field tour program, coordinating tour dates, selecting tour guides, and overseeing both private and internal tour requests. -Deliver detailed gameday briefings to diverse staff groups, ranging from 20 supervisory.

Atlanta, Georgia, United States

-Run the lost and found operation by managing over 2,000 inquiries and increasing efficiency in the process. -Organize and respond to over 200 guest inquiries weekly via mail, phone, and email, including sending fan experience issues to the appropriate departments.-Executed more than 150 personalized gameday experiences through seat visits, postgame.

Tallahassee, FL

Part-Time Sales Lead (April 2022- November 2022) -Lead a team of 2-5 sales associates to ensure completion of daily tasks.-Complete closing protocols by closing registers and reconciling funds.-Provide excellent customer service through answering questions and solving disputes.-Awarded Employee of the Month for August 2022. Sales Associate (February.

Riverview, Florida, United States

Order Pickup/Fulfillment/Checkout Advocate (Seasonal)-Collaborated with a group of team members to ensure orders were delivered within two minutes of guest arrival.-Completed online-orders within two hours of the order being placed by gathering all necessary products.-Delivered quality customer service by answering guests’ questions.-Solved various.

Tallahassee, Florida, United States

-Tracked recruiting expenses for events using Google Drive and Microsoft Office to ensure compliance with NCAA recruiting rules. -Collaborated across departments to plan and execute recruiting functions such as pre-game parties, post-game meetings, and official/unofficial visits, and summer camps.-Organized and completed recruiting paperwork such as.