Heather Lehman Email & Phone Number

Chicago, IL, US

Lake Forest, IL, US

Developed and deployed automated solutions for audits using VBA, SAP GUI scripting, and RPA tools, optimizing workflows and significantly reducing manual effort and department workload.Collaborates with business process and IT audit teams to assess process needs, identify automation opportunities, and implement innovative solutions that improves efficiency.

Rosemont, IL, US

• Lead and execute data driven financial, operational, and compliance audits, to ensure processes and controls are adequately designed and operating effectively, with a special focus on controls to prevent and detect.
• Address ad-hoc analytics requests to support internal audit projects, special projects, management requests, and investigations.
• Build risk-based reporting to assist the Internal Audit team evaluating controls, business objectives, and identifying areas of significant risk.
• Report trends and audit findings with process owners and various levels of management.
• Utilize Alteryx, an analytics and process automation tool, to extract, transform, and analyze data efficiently, enabling data-driven decision-making and enhancing overall audit effectiveness

Rosemont, IL, US

• Develop and issue Request for Proposals (RFPs) for indirect procurement and travel category, evaluate vendor responses, and make vendor selection decisions.
• Manage the relationship, negotiate rates, improve process, and compliance of the following programs: personal vehicle mileage reimbursement, driver lodging, T&E and P-Card expense tracking, relocation, supplier.
• Drive special projects to address compliance, emerging risks, and internal customer needs.
• Synthesize and prioritize feedback, identify opportunities and translate these into actions to promote continuous improvement of programs.
• Lead liaison between Concur and all US employees, as well as a team of eight Concur administrators and support staff.
• Oversee global implementation of the Concur expense system.

• Complete research of current and past market trends using Infosparks interactive data tool and Realist Tax to create reports and competitive market analysis to determine optimal pricing and negotiation strategy.
• Develop and maintain marketing campaigns for real estate clients.
• Help investor clients identify investment opportunities.
• Determine real estate valuations.
• Research, analyze, and interpret market data to determine a price and negotiation strategy and obtain vital information for income-producing properties.
• Utilize my design and photography background to assist clients with marketing their property, staging, and brainstorming ideas.Create and design custom home listing websites.

Lake Forest, Illinois, US

• Responsible for help desk support for Concur users which includes responding to and resolving remedy tickets and providing daily administrative support.
• Work the Concur back office to resolve all issues with expense reports that have an exception and ensure expense reports comply with Corporate policy.
• Assist with training employees on the Concur system.
• Develop and write standard procedures for Concur and Relocation.
• Prepare weekly funding reports for PCA Corporate Accounting to initiate the funding for all expense reports.
• Research and prepare estimates for relocation requests.

Lake Forest, Illinois, US

• Administer system access to all associates/non-associates in all the separate systems and applications including but not limited to Linux,Windows, AS400, and Mainframe.
• Maintain end-user security to file system access.
• Troubleshoot and provide end-user support for security issues through the Remedy Help Desk system.
• Answer incoming calls to the help desk and generating Remedy tickets and routing the tickets to the correct groups.

North Chicago, Illinois, US

• Accurate and timely registration of adverse event reports from initial receipt to data entry within required timeframes.
• Processing of high volume of medical data within required timeframes to ensure regulatory compliance.
• Effectively prioritizes and manages own time to complete assigned tasks.
• Demonstrates functional and technical knowledge and skills to perform the job at a high level of accomplishment.
• Clearly and succinctly communicates information to customers verbally and in writing.
• Demonstrates high level of customer service to both internal and external customers.

• Oversee employees and perform general construction labor tasks.
• Communicate with suppliers to purchase construction materials.
• Draft simple blueprints and write contracts for projects.
• Promote the business, maintain website, and photograph the progress of construction projects.
• Coordinate job estimates by communicating with customers, acquiring measurements, and presenting various project options.

Northbrook, Illinois, US

• Developed and implemented business plan and marketing plan for startup business
• Established effective policy and procedures for recording business expenses
• Analyzed demographics of potential members in the area
• Utilized CRM software (Salesforce) and developed an organizational system to track leads and contacts
• Supervised interns for Wayne Messmer Financial Network, Inc
• Developed and maintained the business website with Wix and utilized SEO tools

• Examined Ancient Asian art and bronze artifacts for authenticity to determine valuations for insurance purposes and recorded data using EmbARK cataloging software.
• Performed inventory reconciliations of the museum’s asian art collection.
• Researched historic currency values to accurately determine the collection's value
• Translated and researched antique Italian maps and globes
• Conducted research on a Vincenzo Coronelli 1699 globe and completed a visual analysis used for reference and educational purposes within the museum collection.

Denver, Colorado, US

Chicago, IL, US

• Communicated with and visited local artists' studios to coordinate member tours
• Catalogued international member travel programs using Microsoft Excel
• Researched venues and created marketing materials for travel programs
• Utilized Raisers Edge to keep an accurate record of program attendees
• Coordinated event logistics, including registration and attendee tracking, presentation and materials, and created post-event evaluations using Survey Monkey

• Cataloged and recorded book data into the online database LibraryThing.com.
• Researched book ISBN numbers through the Library of Congress website and created a reference system for books with unknown ISBN numbers.
• Educated students about the library organization system and prepared class materials for the program director and professors.

Lake Forest, Illinois, US

• Managed a residence hall of approximately 158 students.
• Budgeted and allocated money used for residence hall.
• Implemented and enforced all College and Housing policies.
• Created a positive living environment designed to connect community, faculty, and residents, often resolving conflict between residents.
• Communicated, corresponded, and collaborated with on campus offices such as counseling, student activities, campus security, and maintenance.
• Collaborated with orientation staff for freshman orientation week activities.

• Oversaw aquatic activities and prepared to administer first aid and CPR/AED.
• Coordinated daily lesson plans and creative activities for swim classes.
• Instructed parents to properly teach their infants essential swimming techniques and knowledge of water safety.
• Specialized working with autistic children and young children afraid of water.