Heather Alkire Email & Phone Number

1025 North Florida Mango

Maintained Exchange 365 server, SharePoint server, SQL server, IIS server for multiple websites, Active Directory servers, Firewall including VPNs, Trucode server, and remote desktops and Citrix desktops.

- Investigate any breaches or HIPAA violations. - Query and retrieve information/emails from Office 365 exchange server- Audit workstations/laptops- Maintain IT inventory- Develop and maintain quickview systems.- Review all IT billing - Maintain Licensing

• Assisted with creating websites using asp.net and java scripts including movie editing and creation of many other tutorial tools.
• Created Helpdesk Policy and training for growing company of over 150 employees.
• Assisting in implementation of new phone system, network infrastructure, and domains.
• Asset management, software control for central office and remote employees.
• Assisted in creating information security procedures for a very dynamic work place including BYOD.

• Assisted with converting over 100 micro-websites to a uniformed template, and centralized domain names.

Lake Worth, FL

Assisting clients with their IT needs.

• Maintained, updated, installed, and repaired Cisco router and 6 switches, 71 computers, 35 laser, desk jet and inkjet printers, 5 scanners, 3 kiosks, 4 ticketing machines, 2-4 cash register machines, and other.
• Inventoried, organized, and developed a tracking system for over 29,000 dollars of audio visual equipment composed of Projectors, laptops, ipods, DVD and CD players, speakers, etc.
• Setup and conducted all AV needs for special events and internal museum requests such as weddings, conventions, classes, auctions, and any other events requiring AV needs.
• Answered all trouble call requests and audio visual requests for all 80 plus employees.
• Maintained network connectivity.

• Supervised installed, employed, maintained, and troubleshot signal support systems and terminal devices.
• Assisted users with battlefield Signal support systems and terminal devices.
• Personnel clerk for a 95-member organization.
• Implemented filing and in-processing procedure for the company.
• Updated and maintained weekly training schedules.

• Developed a task organization and requirements plan to justify a Battalion communications section.
• Maintained, upgraded, and replaced 267 computers, printers, faxes, secure telephonic equipment, and KIVs valued over $694,000.
• Expanded Local Area Network (LAN) by adding four buildings each containing 15 CPUs and updating 115 of them while staying within budget.
• Advised two other organizations how to design and build their networks and connect to our LAN.
• Transferred data between information processing equipment and systems.

As, Network Administrator

High School Diploma