Led a team of four Account Managers, driving account growth and retention. Simultaneously managed four key accounts, leveraging high-stake relationships to ensure company success. Spearheaded cross-functional collaboration to improve synergy and drive positive results.- Handpicked to join the leadership team as Team Manager, mentoring four account managers and consistently exceeding client growth and satisfaction benchmarks. Achieved top-five rankings among over 25 account managers in both 2022 and 2023.- Pioneered best practices that boosted productivity, enhancing customer satisfaction and operational efficiency.- Collaborated cross-functionally with recruitment, credentialing, and program management teams to create customized solutions for clients, leading to improved synergy and 5% elevated client satisfaction scores.- Supported onboarding and integration of new clients and software technologies, resulting in increased product adoption, and long-term client success.- Assisted in compelling quarterly and annual business reviews to C-suite executives, offering strategic insights, data analysis, and demonstrating measurable outcomes to foster ongoing partnership success.

Strategically managed client portfolios, driving account growth through data-driven insights, regular communication, and impactful virtual and onsite presentations. Optimized recruitment processes and profitability by collaborating cross-functionally with in-house teams and external partners. Demonstrated leadership by mentoring account coordinators, resulting in their career advancement within the company.- Optimized accounts through revitalizing dormant accounts, streamlining extension efficiencies, and selling additional service lines.- Effectively managed a portfolio of over 800 travelers during the COVID-19 pandemic, showcasing adaptability in high-volume conditions. Utilized strong time management, proactive problem-solving, and process optimization to maintain service standards and ensure client satisfaction.- Recognized for exceptional performance with awards, including Q3 2020 Non-Use Competition Winner, Q4 2021 Double Play Award, and ranking as a Top Account Executive in 2021.

In my job role, I provided comprehensive support to a top-performing Account Executive/Team Manager, ensuring seamless continuity of client services. I compiled and analyzed daily and weekly reports to inform strategic account decisions, and trained new account coordinators to strengthen team efficiency and performance.• Streamlined operational processes to bolster overall team productivity and effectiveness.• Facilitated uninterrupted client service by offering out-of-office coverage and maintaining service quality.

Over the course of this period, I strategized and executed negotiations with prospective accounts to secure high-value contracts and expand market share. I developed targeted sales strategies and facilitated cross-functional collaboration to enhance operational efficiency and team performance, coordinating closely with internal departments to deliver exceptional client service and meet diverse client needs effectively.• Won new business by contributing to company's competitive positioning and sales expansion.• Forged client partnerships to drive customer loyalty and revenue growth.

I supported the Director of Sales & Marketing by conducting in-depth market research and coordinating sales initiatives. I generated daily and weekly performance reports to enhance sales team effectiveness and guide strategic decisions, presenting research insights to senior management and other stakeholders to drive informed decision-making.• Provided assistance in designing compelling sales materials and presentations to elevate marketing initiatives.• Facilitated client engagement by organizing and participating in site visits and ensuring a thorough understanding of client needs and preferences.

Ensured that Four Diamond standards and consistent guest satisfaction were met. Understood rate strategy and made strategic adjustments when necessary. Acted as Interim Manager.Created department scheduling.Effectively engaged in the service recovery processes, handling all guest concerns efficiently and satisfactorily. Managed continued training with all associates - conducting Moments of Service Audits on a monthly basis to 100% completion.Understood and performed cash handling processes, ensuring each cashier maintained their bank according to standard.

Completed intensive 12-month management training program, dedicating 50 hours per week to develop leadership skills andhospitality management expertise.- Selected for one-month Task Force Assignment at Omni Berkshire Hotel, New York City, serving as Interim Assistant Front Office Manager.