Heather Maclean Email & Phone Number

Boston, MA, US

Boston, Massachusetts, United States

• Research housing and real estate issues that impact current project
• Provide administrative support to senior staff

Boston, Massachusetts, United States

• Conducted research on how SNAP customers use their benefits at farmers markets: conducted interviews, analyzed survey data, and wrote the final report. Project name: Maximizing Nutrition Incentive Benefits at Farmers.
• Worked with customers to help them use their SNAP benefits at the Copley Square Farmers Markets: explained HIP (Healthy Incentive Program), processed SNAP transactions, and provided additional resources.
• Assisting with the Farmers Market Nutrition Program:… Show more
• Assisting with the Farmers Market Nutrition Program: verifying coupons submitted by farmers for reimbursement, updating Excel workbook to better fulfill needs of team, and documenting process. Show less

Boston, Massachusetts, United States

• Conducted background research on the fishing industry in Gloucester, MA. Project name: Climate Justice and the Power of Knowledge in Gloucester's Fishing Industry.
• Assisted professors in the public policy department: conducting research for presentations, preparing materials for a GIS workshop, and assisting students.
• Analyzed event transcripts, coded interviews, prepared meeting minutes, and wrote reports. Project name: Climate and Housing Crisis Research Structuring project.

• Created visually engaging reports to show how learning programs are being used by staff, with a focus on continuous improvement of the programs.
• Worked with the business technology department to create a data visualization dashboard that shows how staff are using learning resources; work includes preparing data and validating visualizations.
• Created evaluation plans to for select programs to determine if they are meeting organizational and learning objectives.
• Led process… Show more
• Led process improvement initiatives, including implementation of project management software, revision of the course design process, and reorganization of file structure.
• Worked with vendors, instructional designers, and department leadership as the day-to day administrator of the firm’s learning platform. Duties include leading bi-weekly technical calls, working with vendors, and.

• Updated eLearning courses to reflect firm’s organization and changes to course content.
• Edited course storyboards to be in conformance with the department’s quality and style guidelines.
• Designed, created, and updated pages for the department’s intranet.
• Project Lead for the Winter 2016 upgrades to the Learning Management System (LMS), working with other CDM Smith departments and software vendors.

• Updated course content for eLearning and instructor-led courses; created supporting materials, including glossaries and participants' guides.
• Created an organizational system to prioritize and track the rebranding of courses to reflect a change in the firm’s name.
• Administered a learning portal to support a virtual course. This included assigning topics to content; uploading resources; creating usage reports; and writing a weekly newsletter.

Greater Boston Area

As a member of a small professional staff I worked with staff and student assistants to provide excellent library services to a diverse student body. This work included helping patrons in the use of the Library's catalog and on-line databases; providing reference services utilizing electronic and paper resources; managing the processing of the gift.

San Francisco Bay Area

As an information specialist, I provide library services to architecture and engineering firms. This included maintaining collections of manufacturers’ catalogs, samples and codes.

San Francisco Bay Area

As a member of the team that provided underwriting services for the company's clients in Southern California, I processed changes to insurance policies; trained new associate underwriters; and researched and answered queries from customers.

Santa Fe, New Mexico Area

I was part of a team of professionals and student assistants that provided excellent library services to the students of small liberal arts college, whose curriculum is based on the Great Books program. As the Technical Services librarian, I managed the Technical Services department, performed original and copy cataloging for a range of material types and.

Urban Planning And Community Development

2021 Marie Kennedy Award for Social Justice Activism

Master'S Degree, Library Science

Bachelor Of Arts (Ba), Liberal Arts And Sciences/Liberal Studies