Heather Markle, Mba's Location
Atlanta Metropolitan Area, United States, United States
Heather Markle, Mba's Contact Details
Heather Markle, Mba work email
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Heather Markle, Mba personal email
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Heather Markle, Mba phone numbers
About Heather Markle, Mba
I’m a forward-thinking and passionate thought leader, now working as a lecturer, consultant, and coach. I specialize in employee and customer experience, talent development, and learning technology. Recognized as a champion of experience and engagement, I’ve had proven success in integrating business strategy and leveraging diverse skills to achieve organizational goals. I have a unique knack for blending creative thinking with authentic leadership to deliver results.
Heather Markle, Mba Work Experience Details
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FounderNorcross ConsultingAtlanta, Ga, Us
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FounderMourning Coffee Oct 2024 - PresentMourning Coffee Coaching exists to support individuals as they navigate significant life challenges, such as trauma, grief, and loss. We aim to provide a comforting and supportive environment where clients can find strength, develop resilience, and begin to rebuild. -
Lecturer Of Management & Director Of OnboardingMercer University Stetson-Hatcher School Of Business Jul 2024 - PresentAtlanta, Georgia, Us -
Visiting Lecturer Of ManagementMercer University Stetson-Hatcher School Of Business Aug 2023 - Jul 2024Atlanta, Georgia, UsAccomplished Professor of Management dedicated to inspiring the next generation of business leaders. With a wealth of experience in industry, I bring a unique blend of diverse expertise and practical insights to the classroom. Passionate about fostering critical thinking, strategic problem-solving, and ethical leadership, I empower students to excel in today's evolving business environment.
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Adjunct ProfessorMercer University Stetson-Hatcher School Of Business Aug 2021 - Aug 2023Atlanta, Georgia, UsTeaching modern and employee-centric HR practices to emerging leaders.Developed and delivered an engaging and immersive real-world learning experience for 50+ graduate-level students per session. Facilitated discussions and provided curated content addressing current topics impacting global business. Ensured student success through the application of human-centered design, resulting in a 3.92 out of 4 on the last course evaluation.
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Director, Hr InnovationAdaptive-Talent Llc Feb 2024 - PresentAs an experienced Director of HR Innovation, I specialize in orchestrating dynamic human capital solutions that drive organizational excellence. With a keen focus on aligning HR strategies with overarching business objectives, I empower teams to thrive within a culture of innovation and engagement. Leveraging cutting-edge methodologies, I craft tailored talent acquisition, retention, and development frameworks that attract top-tier professionals and elevate employee performance. My commitment to harnessing data-driven insights ensures agile decision-making and optimization of HR processes, enabling companies to stay ahead in today's evolving landscape. Let's connect to explore how I can spearhead transformative initiatives that unlock your organization's full potential. -
FounderNorcross Consulting May 2022 - PresentExperience matters. Norcross Consulting specializes in Employee & Customer Experience consulting for small businesses.
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Senior Manger / Director, Employee Experience & Global Hr ProgramsDiebold Nixdorf Sep 2019 - Dec 2021North Canton, Ohio, UsArchitected a global Employee Listening Center of Excellence to leverage the voice of the employee insights and inform experience initiatives for 22,000+ employees in 130+ countries.Designed and deployed the company’s first Employee Engagement survey with 55 benchmarked questions, translated into 13 languages, resulting in a global response rate of 63%.Leveraged existing technology to pilot online recognition programs supporting 5 unique Employee Resource Groups.Championed initiatives related to employee value proposition, onboarding, and culture.Partnered with internal stakeholders to assess current people programs and provide alternatives to eliminate inefficiencies and enhance the employee experience.Supported global workforce programs across the business to ensure company values and employees are at the center of everything. -
Director Of Learning And DevelopmentGolden Source Consultants Apr 2019 - Sep 2019Partnered with executive-level clients to identify employee value proposition opportunities, create and implement action plans, address risks and issues, and improve operational effectiveness while enhancing the employee experience.Facilitated design thinking workshops promoting creative problem-solving techniques and incorporating the voice of the employee utilizing empathy maps.Developed onboarding programs and produced learning resources to support employee development and reinforce the organization’s strategic goals.Led weekly stakeholders’ meetings improving communication and transparency of project issues and program decisions.Authored marketing and recruiting materials promoting my client’s employer brand and value proposition. Evaluated PMP certification courses and made recommendations to support a client acquisition. -
Professional DevelopmentCareer Break Dec 2018 - Apr 2019After 18+ incredible years with Cox Enterprises, I was impacted by restructuring and offered a new role that wasn't quite right for me. After much thought, I decided to take the generous package and focus on my MBA program. This time was a gift and it enabled me to make the most of my education. It also allowed me to participate in and win the 2019 Mercer University Next Big Adventure competition.
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Senior Manager, Customer ExperienceCox Communications Apr 2017 - Dec 2018Atlanta, Ga, UsDirected a team of design and communications professionals tasked with the execution of core elements for customer experience initiatives resulting in a 64% increase in employee engagement and over 7,000 online employee recognitions in a single week.Evangelized customer experience principles by creating custom collateral and learning events.Managed setup, delivery and execution of employee engagement events occurring simultaneously at 200+ locations. Revamped Net Promoter Score monthly scorecard and recurring communications matrix to incorporate intensive customer experience data and critical KPIs.Established the Customer Experience Enablement team’s mission and ROI.Leveraged design thinking increasing the efficiency of quarterly and annual awards process by 200%.Led Women’s Resource Group providing online collaboration tools and StrengthsFinder assessments. -
Senior Manager, Rewards & RecognitionCox Automotive Inc. Jan 2013 - Apr 2017Atlanta, Ga, UsDirected employee experience team in the end-to-end creation and implementation of a three-time award-winning, employee recognition platform which generated 750,000+ recognition moments in four years. Oversaw expansion of recognition platform through significant company growth from acquisitions, expanding support from one company with 1,300 employees to over 33,000 employees working across 13 different brands. Spearheaded ROI study for employee recognition practices; showing the platform rewarded top performers 1.7 times more on average. Three-time Achievers’ 50 Most Engaged Workplaces winner and selected as one of the “Elite 8” of the 50 Most Engaged Workplaces. Recognized as HR Employee of the Year. Served on the Achievers’ Product Advisory Council, consulting on key product roadmap and customer experience decisions. -
Manager, Learning TechnologyAutotrader.Com Oct 2011 - Jan 2013Atlanta, Ga, UsLed a team of five innovative eLearning developers to drive the creation, delivery, and support of technology solutions to empower employee professional development. Devised strategy for utilizing instructional technology and learning resource plans to provide engaging and effective interactive training tools. Pioneered the development of a mobile learning app to support product training and professional development for more than a thousand remote salespeople, achieving a 93% download rate and fostering an engaged community providing extensive user-generated content and peer-to-peer learning. Orchestrated the adoption of innovative learning platforms and methodologies to increase productivity, align training to business goals, and measure the ROI of learning initiatives.Recognized with the Operational Impact Award for leveraging technology to enable a record-breaking year of sales and a 35% reduction in the need for classroom training hours.Selected for the elite Cox Leadership mentoring program. -
Senior Elearning SpecialistAutotrader.Com Jan 2008 - Oct 2011Atlanta, Ga, UsAs the company’s first eLearning expert, drove the transition to using online resources for employee training. Established the development of high-quality, learner-centric, performance-based eLearning and blended learning solutions in partnership with instructional designers. Pioneered the implementation of new technology and dynamic tools to rapidly implement eLearning resources. Created a template library and established design standards to speed execution and ensure brand alignment. Delivered over 50 modules in support of new product launches, company initiatives, tool adoption, and professional development.Certified in audio and film editing to incorporate multimedia elements in eLearning programs. Introduced gamification concepts to increase employee engagement with training.
Heather Markle, Mba Skills
Training
Instructional Design
Strategy
Leadership
Program Management
Learning Management Systems
Employee Recognition
Project Management
Management
Social Media Marketing
Team Building
Mentorship
Human Resources
Hr Management
Business Analysis
Lean Six Sigma
Customer Relations
Change Management
Onboarding
Strategic Planning
Business Process Improvement
Curriculum Development
Consulting
Marketing Strategy
Vendor Management
Performance Management
Entrepreneurship
Audio Editing
Lms
Adobe Creative Suite
Employee Engagement
Design Thinking
Performance Improvement
Organizational Leadership
Innovation Management
Coaching
Training And Development
Instructor Led Training
Cross Functional Team Leadership
Organizational Development
Customer Service
Client Relations
Stakeholder Relations
Learning Technology
Corporate Training Strategy
Total Rewards Strategies
Articulate Storyline
Talent Development
Multimedia Development
Adult Learning Theory
Crm
E Learning
Blended Learning
Sales
Distance Learning
Needs Analysis
Integrated Marketing
Captivate
Social Networking
Dreamweaver
Customer Relationship Management
Leadership Development
Process Improvement
Social Media
Staff Development
Heather Markle, Mba Education Details
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Mercer University Stetson-Hatcher School Of BusinessProfessional Mba For Innovation -
Oglethorpe UniversityArt
Frequently Asked Questions about Heather Markle, Mba
What company does Heather Markle, Mba work for?
Heather Markle, Mba works for Norcross Consulting
What is Heather Markle, Mba's role at the current company?
Heather Markle, Mba's current role is Founder.
What is Heather Markle, Mba's email address?
Heather Markle, Mba's email address is ma****@****cer.edu
What is Heather Markle, Mba's direct phone number?
Heather Markle, Mba's direct phone number is +140456*****
What schools did Heather Markle, Mba attend?
Heather Markle, Mba attended Mercer University Stetson-Hatcher School Of Business, Oglethorpe University.
What skills is Heather Markle, Mba known for?
Heather Markle, Mba has skills like Training, Instructional Design, Strategy, Leadership, Program Management, Learning Management Systems, Employee Recognition, Project Management, Management, Social Media Marketing, Team Building, Mentorship.
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