Heather Ramsay Email & Phone Number

Holiday, Fl, Us

Raleigh, Nc, Us

Hanover, Md, Us

PM contracted (thru GP Strategies Corp. and now TEKsystems) for Cisco Corporation within Social Impact and Inclusion | DEI Skill-Building team.🌀 Managed the virtual and in-person delivery of the Next Generation Leaders and Next Generation Leaders - Early Leaders programs and events for Black/Hispanic employees and their program partner managers.🌀 Partnered with stakeholders to assess curriculum and delivery tools, strategies, and resources leading to new external marketing resources, creation of syllabi and multiple website pages, and refresh of program materials. Project scope also included integration of new accessibility strategies for all learners.🌀 Leadership of Self–Registration team responsible for the delivery of the full DEI strategic partnerships and professional development learning portfolio.🌀 Executed the reporting and analysis of programmatic tracking and performance metrics including the use of new data collection tools to support success metrics.🌀 Established relationships with stakeholders to ensure client satisfaction as well as successful delivery of expectations.🌀 Implemented changes to communication processes, collaboration resources, and reporting solutions improving productivity, skill-building, and driving positive business impact.🌀 Championed best practices for employee recognition systems alongside design of new peer recognition system and employee self-advocacy strategies with mentee.

Austin, Texas, Us

Learning and development leader for public school district's fine arts high school.🌀 Directed visioning and goals as well as strategic planning, initiatives, policies, systems, and assessments for organizational improvement.🌀 Leadership & training of 21 staff/550 students annually; focusing team goals on client needs, solution-based methods, research analysis, well-being, and transformational change; Founded leadership training program.🌀 Managed organization's recruiting program, which included planning and presenting 40-60 events annually, such as training workshops, outreach/pr opportunities, culture-fostering experiences, and client recognition programs, leading to increased opportunities and success for students.🌀 Authored and launched program’s website; Built LMS (Canvas) training site; Co-designed new database including data reporting tools; all resulting in improved communications and decision making.🌀 Produced business systems, tools, and resources related to policy, brand marketing, training, administration, and accountability structures and support leading to sustained 25% improved student client success rate.🌀 Partnered with stakeholders to grow data-driven programming by 75% related to equity, staff development, and student client support as well as to guide paradigm shifts and outcomes related to client relationships, success metrics, and organizational growth.🌀 Coached student clients on learning strategies, intrapersonal management, interpersonal tools, as well as structuring their future planning, which directly contributed to sustained 25% increase in student success rate.

Scottsdale, Az, Us

Sales and training leader for retail wellness franchise.🌀 Interviewed, onboarded, and trained 25 customer-facing employees as well as facilitated ongoing support and coaching of 40 staff.🌀 Received highest sales awards for both monthly and annual revenue generation as a result of membership sales, consultation, and customer relations skillset.🌀 Oversaw daily opening and closing of business, customer sales reports, financial accounting, appointment management and scheduling, general facility care, and other administrative duties as needed.

University Park, Pa, Us

Learning and development academic trainer for public university🌀 Collaborated on blueprint and curriculum redesign of both in-person and online (Canvas LMS) credit courses as subject matter expert and instructor leading to marked improvement in stakeholder course reviews.🌀 Created an innovative online ePortfolio curriculum and corresponding facilitation methodology with website-building tools using adult learning theory, which directly impacted student employment success.🌀 Designed and presented global exhibition workshops for 45 multi-level learners impacting retention and acquisition of future workshop participants.

Us

Learning and development program manager for public middle schools.🌀 Conceptualized and facilitated train-the-trainer digital content, course design, and instructional tools to expand and improve curriculum and program goals of 35 district educators.🌀 Designed and facilitated LMS (Moodle) courses for existing curriculum leading to improved student motivation and success rate as well as effective quantitative data analysis impacting content and instructional changes.🌀 Spearheaded cross-disciplinary annual community event program for 300-450 participants directly boosting funding and brand awareness.🌀 Investigated, proposed, and led school district’s equity pilot programming initiative resulting in inclusive resources for every student.🌀 Onboarding and coaching of new teachers in district contributing to higher scores on their quarterly reviews.🌀 Launched 2 volunteer advocacy programs for business and community engagement projects; led to award from city council for contributions.🌀 Advocated and strengthened program budget resources by 90% through community donations and grants.

Sarasota, Florida, Us

Community and educational program manager for Florida's state art museum.🌀 Organized and managed large scale cross-functional customer-facing conferences and events using wide-range of business facilities and resources directly impacting brand awareness and sales revenue.🌀 Supervised 45 employees, consultants, volunteers, and vendors for customerfacing conferences and events leading to successful cross-functional team development and ongoing programmatic success.🌀 Co-produced planning, content, and facilitation of train-the-trainer program impacting 150 educators/programs and brand awareness.🌀 Strengthened department systems improving daily operations, employee training outcomes, and A-ROI metrics.

🔸 Doctor Of Philosophy (Abd), Art Education

🔸 Master Of Arts - Ma, Arts Administration

🔸 Master Of Arts - Ma, Art Education

🔸 Bachelor Of Fine Arts - Bfa, Arts Education