Provide creative resolution of customer's complaints. Passionate to join various activities such as a Student council, Travel club in univ. Supporters for EF Korea, Language Exchange as a manager, etc. Proficiency in office's routine.
Kt Commerce
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온라인 사업 운영Kt Commerce Feb 2022 - Present대한민국 서울
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Project ManagerSellerhub Dec 2018 - Present대한민국 서울Operation and Management of Business on Amazon- In charge of general tasks for the online market (Marketing, Sales, Inventory Control and Customer Service)- Cooperate with Korean brands.- Produce promotional contents on Amazon- Research & Analyze American online market
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Passenger Service AgentAirport Terminal Services Dec 2017 - Jul 2018Montreal, Canada AreaAero Mexico Make 100% matching between passenger list and identification proof, in the meantime weigh baggage and estimate its cost Satisfy passengers by offering different services through boarding procedures by request of carrying wheelchair, accompanying minors, and giving a call about missing luggage Reduce customer complaints and inconvenience by announcing necessary information one-by-one in advance Eliminate the factors that cause flight delay such as registering… Show more Aero Mexico Make 100% matching between passenger list and identification proof, in the meantime weigh baggage and estimate its cost Satisfy passengers by offering different services through boarding procedures by request of carrying wheelchair, accompanying minors, and giving a call about missing luggage Reduce customer complaints and inconvenience by announcing necessary information one-by-one in advance Eliminate the factors that cause flight delay such as registering carry-on baggage, finishing check-in 10min earlier, and sharing changed situation immediately with team members Clean and arrange desks/workplace to meet safety & confidential regulations Show less -
Dispatched EmployeeKorea Trade-Investment Promotion Agency Jul 2017 - Oct 2017Gangnam-Gu, Seoul, KoreaOverseas Investment Support Group Identified language errors in detail and ensured official documents uploaded on S-CRM to be approved by government Assisted small companies to establish a branch in foreign country by answering inquiries about governmental projects Spend time less by making a guideline how arranging documents at each field Digitized tasks with Microsoft office(Excel, Word, PPT) -
Assistant ManagerJniglobal Aug 2016 - May 2017Seoul, KoreaOverseas Business Organizing Trade Convention/Exhibiton Supporting Korean companies to export their products Co-operating with international network agency, Korean company's representatives and officers of Government. Utilizing OS program Documents Arrangement/Making -
Sales RepresentativeFuji Distribution Korea Aug 2015 - Aug 2016Yongin, Gyeonggi-Do, KoreaEmart, Appliances part, Camera store Hospitality- Receive customers & Settle promptly their complaints by creative resolution- Describe functions of merchandise easily whoever get understood- Operating promotional events at entrance Report sales records on a monthly basis to headquarter- Documentation & Chart the results Arrange & Manage store- Display & Arrange cameras and merchandise related to camera on the rack- Make/Assemble special rack to show new… Show more Emart, Appliances part, Camera store Hospitality- Receive customers & Settle promptly their complaints by creative resolution- Describe functions of merchandise easily whoever get understood- Operating promotional events at entrance Report sales records on a monthly basis to headquarter- Documentation & Chart the results Arrange & Manage store- Display & Arrange cameras and merchandise related to camera on the rack- Make/Assemble special rack to show new product Show less
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Sales RepresentativeE-Mart Jan 2010 - Jul 2015Yongin, Gyeonggi-Do, KoreaEmart, promoter Arrange the section & Set merchandise Sell product & control selling record while operating promotional events : report daily record, share opinions, review customer's reaction Hospitality : explain functions, get complaints and give creative resolutions, collect inconvenience of product. affiliated to various fields: Bexel, 3M Scotch Brite, 3M Fresh, Philips, Osram, Samsung LED, shinsege international, Bohae-yangjo, Young-toys, LEGO, etc.
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InternEf Education First Apr 2014 - Jun 2014Seoul, Republic Of KoreaSales & Marketing, UD(University District) team- Plan and Operation of marketing events in campus- Telemarketing- Document work (OS)
Heesoo An Skills
Heesoo An Education Details
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Gachon UniversityFrench Language And Literature
Frequently Asked Questions about Heesoo An
What company does Heesoo An work for?
Heesoo An works for Kt Commerce
What is Heesoo An's role at the current company?
Heesoo An's current role is International Customer Services.
What schools did Heesoo An attend?
Heesoo An attended Gachon University.
What skills is Heesoo An known for?
Heesoo An has skills like Ms 오피스, Ms 엑셀, 리더십, Ms 워드, 프로젝트 관리, 파워포인트, 마케팅, 해외마케팅, 고객서비스, 컨텐츠 관리.
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