Member of the senior leadership team, with oversight for internal and external communications, public relations, community engagement, marketing, print production, customer service, and the Region’s corporate, digital and social media channels and content strategy.Responsible for setting and delivering business strategy, overseeing communications and engagement functions, frameworks and policies and $10 million annual operating budget aligned to the Region’s strategic goals and day-to-day management of 70+ professionals in cross-functional teams.Act as Public Information Officer for the Emergency Operations Centre responsible for community crises and strategic partner for change management initiatives impacting the workplace and community.Key Successes: - Led the COVID engagement strategy, collaborating with Council, leadership, community and media partners to deliver critical information to 700,000 residents, businesses and 3,000 staff, boosting engagement by 60% and managing hundreds of complex resident, media and Council inquiries.- Developed and executed communications and public engagement strategies on Region’s strategic plan, climate change, major road expansions, vacant house tax, exceeding targets on average by 20%. Led customer engagement centre, delivering over 90% customer satisfaction scores year-over-year, notably during the pandemic when call volumes spiked over 100% and emails nearly 400%.- Achieved highest rating for employee performance each year, including 20+ company awards for team leadership, communications campaigns, crisis communications and customer service.

Responsible for developing and implementing Halton Region's strategic communications plan and managing all communications and marketing initiatives. Led a team of communications professionals to deliver media relations, marketing, internal and external communications programs to support Halton's service delivery and resident engagement in areas including health, community safety, infrastructure, economic development, social services and legislative planning.

Lead a group of communications professionals to develop and execute corporate and stakeholder communications programs. Responsible for strategic communications planning, marketing, web (internal and external) communications, social media, stakeholder relations, corporate sponsorship, branding, market research and employee communications programs. Provide strategic communications advice on marketing and communications planning, approaches and programs to support the achievement of the organization's corporate goals and vision.

Merged with Infrastructure Ontario

Planned over 50 events for the Insurance Bureau of Canada’s “Drive to Survive” summer public education campaign in Ontario and managed 12 staff.

Managed the production of OSC's internal and external newsletters and annual reports, planned OSC's stakeholder conference "Dialogue", and drafted executive speeches.

Responsible for developing and delivering corporate communications programs including drafting and managing content for corporate intranet, planning stakeholder and employee events, drafting executive speeches and presentations, and supporting media relations and issues management efforts.