Heather Jackson Email & Phone Number

Phoenix, AZ, US

Phoenix, AZ, US

Chesterfield, Missouri, US

• Spearheaded corporate training and development with an emphasis on improving employee engagement, performance, and operational efficiency. I developed the instructional design of the company's SOP training manuals and.
• Promoted to lead training and development by designing learning modules and training materials implementing strategic business practices and organizational behavior concepts.
• Collaborated with leadership and SME’s analyzing KPI and needs assessment designing learning modules to improve business performance, exceeding revenue goals of $500K per employee.
• Directed key account and strategic account growth as a Senior Recruiter while facilitating training
• Enhanced orientation and onboarding to include cross functional collaboration, so employees have a deep understanding of how each role plays a part in the company's growth and their personal success.
• Implemented organizational change management projects for mergers and software launches in person and virtually to all corporate employees.

Chesterfield, Missouri, US

• Full cycle high-volume Regional Recruiter designing and implementing marketing campaigns for job openings to promote lead generation. Proficient in sourching, screening, qualifying, interviewing, and onboarding.
• Utilized an Applicant Tracking System as a high-volume full-cycle talent acquisition specialist sourcing, screening, and onboarding staff for Fortune 100, Fortune 500, and Fortune 1000 companies.
• Recognized as the top producing recruiter within the company in 2019 and 2020.
• Successfully placed over 400 hires, with an overall success rate of 87%.
• Promoted to management role to advance staff knowledge, improve operational efficiency, and strategic alignment.
• Designed detailed job ad campaigns on WordPress, Indeed, LinkedIn, Craigslist, and third party job syndicates.

Tyler, TX, US

• Developed new and existing LTL business growth, analyzing customer's needs, presenting solutions, while building sustainable B2B relationships in person, and virtiually demoing SaaS cloud-based TMS through GoTo Meeting.
• Offered products and solutions as a 3PL TMS SaaS consultant, improving supply-chain efficiencies, minimizing freight costs, and increasing profitability margins 15% overall.
• Achieved customer retention by building strong relationships, sales forecasting, and proactive account management.
• Conducted qualitative and quantitative analysis by collecting customer feedback, analyzing market segments and logistics trends, to improve supply chain efficiencies, and customer retention.
• Leveraged volume discounted rates and carrier capacity to build customer base.

Roswell, Georgia, US

• Created an initiative focused on operational excellence, customer success, retention, and effective risk management for a commercial insurance brokerage. Oversaw talent acquisition as a Talent Acquisition Lead.
• Experienced with commercial auto insurance, property damage, motor truck cargo coverage, general liability, umbrella coverage, theft liability, and workers compensation products and packages.
• Developed initiatives for process improvement and assessed ongoing operations to improve customer satisfaction and customer retention.
• Managed operations for key accounts totaling $2 - $4+ million in annual premium from policy binding to renewal. Built strong customer relationships through trust, effective communication, creative problem solving, and.
• Analyzed market trends with a qualitative and quantitative approach to offer clients the best coverage at a competitive price, and provide superior customer service.

Atlanta, Georgia, US

• Developed new and managed exisiting national business providing transportation solutions and building relationships with customers, carriers, and shippers. Provided superior customer relationship management expertise.
• Analyzed lanes and forecast seasonal demand pricing to increase gross margins by leveraging carrier relationships.
• Oversaw carrier contracts, and customer shipments, issuing BOL's, confirming pick-ups, tracking shipments, receiving POD's, and invoicing through our proprietary SaaS Transportation Management System (TMS).
• Knowledgeable with freight classification, factoring density, stowability, liability, and handling.
• Researched carriers to ensure the highest quality of service, on time delivery, and undamaged product.
• Routinely audited carrier invoices for accessorial charges including detention, TONU, additional stops, layovers, overweight fees, and lumper fees to ensure negotiated rate is consistent.

• Managed a team of Customer Service Representatives and generated new and existing sales through a CRM platform to follow up with leads, respond to customer inquiries, and generate new business opportunities. Expert in.
• Held a dual role assisting General Manager in providing support in operations handling various human resource and vehicle maintenance tasks.
• Assisted with onboarding and trained all new office employees in sales, and customer service.
• Received and reviewed employee time cards for accuracy, processed and approved payroll for all driving instructor employees.
• Strategically managed all routine and diagnostic vehicle maintenance for all vehicles throughout the Southeast region with BMW MINI. Kept detailed records of warranties and all maintenance completed to ensure.
• Maintained all vehicle insurance and registration, ensuring renewals were completed, and all required documentation were in vehicles when in use.

Bachelor Of Arts (B.A.), Business Management

Associate Of Arts (A.A.), Psychology