*Delivery manager for Kelly Now, virtual branch staffing platform, web portal and mobile application*Managed delivery of Kelly’s omni channel Digital Talent Ecosystem, myKellyJobs.com *Managed, developed, and fostered a talent focused digital ecosystem roadmap supported by achieving measurable and sustainable results*Partnered with data analytics team to connect internal operational, experiential, and financial data to insights that ensure a comprehensive view of talent*Led domain change project to career site to promote new branding*Implemented Akamai cloud identity authentication management; migration of 900k+ users, currently implementing delete API to maintain only current users from 10M+ user pool*Development & implementation of Salesforce application: Tech Vendor Scorecard; vendor evaluation application, linked to Architecture Review Process, available to business stakeholders*Supported Innovation Solution Center in managing budget and tracking responsibilities related to POC and Pilots. Supported Vectorform in the development of revised delivery process*Interviewed by Pontiac Regional Chamber of Commerce during COVID regarding resilience in your career

*Successfully transitioned AMER & EMEA regions to a common Architecture Review Questionnaire Process and developed a Salesforce application to reduce manual tracking via One Note *Managed successful Applicant Tracking System (ATS) upgrade and move to cloud environment for Teachers On Call (TOC); also converted MS Access database process into automated Avionte report*Consulted and delivered market challenging technology with the Digital Innovation Team, vendors, developers, customers and stakeholders.*Collaborated on all aspects of software development activities including architecture, design, resource allocation, release planning, applications development and delivery*Implemented and managed meaningfully consistent processes across regions, and provide leadership to regional teams, in delivering global applications *Supported strategic enterprise level project by managing the IT portfolio integrated to their workstreams*Developed and documented the Digital Innovation Team Pilot to Intake Process and associated artifacts

*Created and led business unit responsible for 1M+ in professional services for largest non-profit health system in the United States with facilities in 23 states *Managed incredibly successful hospital system acquisition into the national IT infrastructure for virtual desktop environment used by medical and business staff*Reduced onsite and travel requirements for Coretek staff by 25%, while increasing efficiencies in task execution to effect on time forecasted Imprivata upgrades at 19 locations*Conducted project road map planning meetings and resource planning sessions with executive level leadership to align project requests with client goals to ensure appropriate budget allocation*Developed and implemented project processes and policies, directed project management staff, and worked with other department leaders to define, prioritize, and develop projects and programs*Empowered to pioneer innovative team building and cross-functional project management techniques to expedite workflow, simplify processes, and reduce operating costs for EPMO with $1M in consulting services*PMO enhancements implemented: Project Initiation Process, Project Milestone Dashboard, PM Process Workflow, Project Lifecycle Artifacts, Post Mortem Criteria & Template, Scope Management, Project Close Out Procedures, PM Onboarding, Job Descriptions for Associate PMs, Expense Management & Tracking, Client Engagement Specialist Role Definition & Training

*Led multiple concurrent projects to upgrade client technologies that were lagging, future proofing them for several years; dual data centers for disaster recovery, computing / storage installations, P2V conversions of servers & workstations, Microsoft Exchange migrations and Office 365 implementations*Played center role in successfully restoring client confidence for an at risk three-year $384k managed solutions support contract *Shared best practices with leaders at Maine’s largest healthcare system for replication on projects at their multiple member organizations*Technologies implemented: Nutanix Compute / Storage, Imprivata Virtual Desktop & SSO, AppSense Endpoint Security, Citrix, Microsoft Exchange, Office 365, Thin Client / Zero Client Hardware & Software, NetScaler Gateway

Enterprise level project and process management for a SaaS provider delivering enterprise applications, data warehousing, and business analytics to the consumer goods industry.*Cloud environment management; planned architecture refresh and infrastructure upgrade, analyzed operational stability*Sales systems and technology management; guided demo environment updates*Pre-sales support services; revised pricing model, influenced proposal development, reviewed contracts*Operational management, including Finance, Human Resource, and Business Administration *Technologies executed: Microsoft Dynamics CRM Administration, Microsoft Office 365 Administration

Worked with small business leadership to determine points of weakness, identify options and resources to enhance business performance.*Analyzed and evaluated organization’s operations and procedures to offer recommendations based on findings; assisted management in identifying issues, sorting solutions and implementing them.*Provided expert guidance to management on the process of changes and problem-solving.

*Program manager for regional office managing multiple large scale projects in Commercial, Public, Retail, Healthcare, and Higher Education sectors*Played PMO architect; analyzed, designed and implemented business processes, procedures and new policies, developed analytics requirements to Business Intelligence solution for managing project health*Soared organization wide efficiency by championing revisions project close procedures; reduced time by 89% (28 days) in 6 months *Accurately forecasted revenue, project profitability, and resource utilization for Ann Arbor and Grand Rapids offices; personally maintained corporate wide lowest project labor variance rate, 2011 and 2012*Technologies implemented: Unified Communications, NetApp / EMC Storage, Data Center / Virtualization, Microsoft Exchange, Indoor / Outdoor Wireless, Cisco Digital Media Systems, Safari Digital Media Management & Distribution, Data Domain Backup Solutions, Network Management, Cisco Switches / Routers

Served as the primary IT solutions liaison between the Sales team and the Implementation / Operations team*Portfolio management of Hosted Digital Solution division’s product catalog with a $4M annual budget*Recovered over 60TB of storage space in site decommissioning audit*Successfully launched two new IT products, an electronic paystub product and an electronic W-2 product which greatly exceeded company projections *Gathered and assessed needs from customer base; created custom solutions to resolve issues (e.g. process bottlenecks, definition of new functionality); and developed specifications for IT Development team; release management

Provided project management of company’s proprietary hosted digital solutions software applications; managed customer support for division’s 200+ clients and internal customers.*Managed the corporate cross-functional, inter-departmental implementation to a Microsoft Office SharePoint server*Mentored launch team of MOSS based workflow implementation for HOV’s largest healthcare client*Accountable for successful launches inclusive of all Hosted Digital Solution division’s customers *Improved customer service operations in Troy, MI and Vashi, India, by creating standard operating procedures, reports, documents and training; process improvements were replicated at the Livonia, MI customer service location*Improved the Corporate-wide Disaster Recovery Process; established Standard Operating Procedures and trained the customer service personnel

Managed complex, high-revenue client projects from initial sales presentation through ongoing operations support; clients included retail, food service, financial services, and healthcare companies *Managed multiple projects simultaneously for HOV Services largest account, which had 1,000 retail stores in North America and $90.8B in revenue in 2006*Captured new accounts, including a $1.5M annual automotive account *Managed development and start-up operations of accounts payable services for a large restaurant chain with 2,900+ vendors; set-up and maintained ongoing staffing for a vendor call center for resolution of A/P issues*Managed the client needs assessment, development and start-up operations of claims processing for a health insurance plan with 1 million enrollees and 100K claims per month; set up mailroom services, claims data capture systems, and printing and mailing systems for claims denial letters

Assisted in managing purchasing program for GM Powertrain’s largest, most complex model mix team (17 variants of 2004-2010 production models)*Achieved a 15% improvement of the PPAP (Quality Approval) launch activity metric in a single model year by identifying and mitigating threats in relation to capacity, timing and quality*Improved Source Selection On Time metric by 20% in a single year*Recovered $4M+ in 30 days by conducting a debit versus expenditure analysis audit of allocated tooling funds*Re-engineered the Production Readiness Team Process

Implemented a computerized patient information management system for this private dermatology practice with 450-600 patient visits per week

PROJECT COORDINATOR - ETRACKTOOL (SOFTWARE SOLUTION)PROGRAM COORDINATOR – TRANSMISSION SECTOR*Developed and managed communication and implementation for the roll-out of eTracktool (cross-functional parts tracking Oracle-based software) *Authored desktop procedures for the software *Conducted training sessions at GM University*Defined and updated business processes for Vehicle & Powertrain Production Readiness and Change Management Processes *Managed program plan execution for two new major product offerings

*Managed all shipping and distribution queries*Re-engineered logistics document process resulting in an 80% decrease in demurrage charges within one year*Led award-winning International Parts Obsolescence Project