Heather Spencer Email & Phone Number

Berkley, MI, US

Troy, Michigan, US

Troy, Michigan, US

*Delivery manager for Kelly Now, virtual branch staffing platform, web portal and mobile application*Managed delivery of Kelly’s omni channel Digital Talent Ecosystem, myKellyJobs.com *Managed, developed, and fostered a talent focused digital ecosystem roadmap supported by achieving measurable and sustainable results*Partnered with data analytics team to.

Troy, Michigan, US

*Successfully transitioned AMER & EMEA regions to a common Architecture Review Questionnaire Process and developed a Salesforce application to reduce manual tracking via One Note *Managed successful Applicant Tracking System (ATS) upgrade and move to cloud environment for Teachers On Call (TOC); also converted MS Access database process into automated.

Farmington Hills, Michigan, US

*Created and led business unit responsible for 1M+ in professional services for largest non-profit health system in the United States with facilities in 23 states *Managed incredibly successful hospital system acquisition into the national IT infrastructure for virtual desktop environment used by medical and business staff*Reduced onsite and travel.

Farmington Hills, Michigan, US

*Led multiple concurrent projects to upgrade client technologies that were lagging, future proofing them for several years; dual data centers for disaster recovery, computing / storage installations, P2V conversions of servers & workstations, Microsoft Exchange migrations and Office 365 implementations*Played center role in successfully restoring client.

Ann Arbor, Michigan, US

Enterprise level project and process management for a SaaS provider delivering enterprise applications, data warehousing, and business analytics to the consumer goods industry.*Cloud environment management; planned architecture refresh and infrastructure upgrade, analyzed operational stability*Sales systems and technology management; guided demo.

Worked with small business leadership to determine points of weakness, identify options and resources to enhance business performance.*Analyzed and evaluated organization’s operations and procedures to offer recommendations based on findings; assisted management in identifying issues, sorting solutions and implementing them.*Provided expert guidance to.

Downers Grove, IL, US

*Program manager for regional office managing multiple large scale projects in Commercial, Public, Retail, Healthcare, and Higher Education sectors*Played PMO architect; analyzed, designed and implemented business processes, procedures and new policies, developed analytics requirements to Business Intelligence solution for managing project health*Soared.

Irving, TX, US

Served as the primary IT solutions liaison between the Sales team and the Implementation / Operations team*Portfolio management of Hosted Digital Solution division’s product catalog with a $4M annual budget*Recovered over 60TB of storage space in site decommissioning audit*Successfully launched two new IT products, an electronic paystub product and an.

Irving, TX, US

Provided project management of company’s proprietary hosted digital solutions software applications; managed customer support for division’s 200+ clients and internal customers.*Managed the corporate cross-functional, inter-departmental implementation to a Microsoft Office SharePoint server*Mentored launch team of MOSS based workflow implementation for.

Irving, TX, US

Managed complex, high-revenue client projects from initial sales presentation through ongoing operations support; clients included retail, food service, financial services, and healthcare companies *Managed multiple projects simultaneously for HOV Services largest account, which had 1,000 retail stores in North America and $90.8B in revenue in.

Detroit, Michigan, US

Assisted in managing purchasing program for GM Powertrain’s largest, most complex model mix team (17 variants of 2004-2010 production models)*Achieved a 15% improvement of the PPAP (Quality Approval) launch activity metric in a single model year by identifying and mitigating threats in relation to capacity, timing and quality*Improved Source Selection On.

Implemented a computerized patient information management system for this private dermatology practice with 450-600 patient visits per week

Detroit, Michigan, US

PROJECT COORDINATOR - ETRACKTOOL (SOFTWARE SOLUTION)PROGRAM COORDINATOR – TRANSMISSION SECTOR*Developed and managed communication and implementation for the roll-out of eTracktool (cross-functional parts tracking Oracle-based software) *Authored desktop procedures for the software *Conducted training sessions at GM University*Defined and updated business.

Peterborough, GB

*Managed all shipping and distribution queries*Re-engineered logistics document process resulting in an 80% decrease in demurrage charges within one year*Led award-winning International Parts Obsolescence Project