Heather Arcay Email & Phone Number

Kalamazoo, Michigan, United States

Kalamazoo, Michigan, United States

Enthusiastic recipe developer with step-by-step instructional formatting to share publicly and teach about culinary skills, methods, ingredient quality, and self-improvement.• Research various methods of cooking and how to use known, new, and local ingredients.• Thoughtfully focus on food allergies and intolerances to create a variety of safe and specific diet requirements.• Write and document recipes through blog and social media with step-by-step instructions.• Photograph food with aesthetically pleasing style, design, and composition of plating.• Partner with affiliate marketing business opportunities.• For hire to promote food products and develop recipes.

Kalamazoo County, Michigan, United States

Independently supervised over 80 small business clients in 7 years throughout the United States in web design, social media, and marketing material services.• Coordinate with prospective small business clients and acquire B2B partnerships, creating essential social media accounts and representing their businesses with creative and visual aesthetics to enhance visibility and customer engagement. • Build and manage client accounts by utilizing graphic design software, website builders, Google suite tools, and multiple search engines with essential SEO setup, resulting in professional-looking websites including relevant information catering to the audiences’ needs. • Direct the websites’ improvements through engaging content, fast website interface, and enhanced web support services to ensure excellent user experience and customer support.• Strengthen each brand’s digital presence through creative marketing campaigns and consistent content creation while using open-minded strategies to adjust to the changing markets.

Hemlock, Michigan, United States

Participated in supervising 3 small businesses and a 501 (c) (3) organization, wrote and awarded a grant, and managed tax preparations.• Established and maintained a professional and organized office environment while performing file management. • Wrote and awarded a grant for the 501(c)(3)organization and diligently performed tax preparation for all businesses.• Recruited volunteers to publicly support various fundraising initiatives, participated in organizational meetings, and maintained all social media accounts while planning, scheduling, and coordinating special events.• Meticulously routed and sorted all incoming mail and email while coordinating outgoing mail and promptly answering phone calls.

Saginaw, Michigan, United States

Designated to report and perform orders from Administrator, provided human resource office management and administrative assistance to committees, and managed medical teams and office staff movements, ensuring effective day-to-day operations and providing optimal patient care.• Served as Board Chair Secretary while planning and managing the organization of Board events.• Onboarded and managed a multi-disciplinary medical team of 15+ medical professionals providing medical needs.• Directed human resources while managing documents, credentialing, scheduling, payroll services, and databases.• Organized documentation and coordinated preventive maintenance for IT and equipment repairs.• Administered effective action planning and quality assurance review for CHAP Accreditation for 2 successful 4-year terms.• Ensured claim payments through medical billings and invoices with Medicare, BCBS, and reconciled missing payments.• Implemented EHR MyHomeCareBiz software and conducted staff training to utilize the software’s functions.• Efficiently trained staff with jHaven as part of CMS OASIS Data software while evaluating OASIS data reports and HHCAHPS surveys for patient care and quality improvement opportunities.• Represented the agency by acting as the Community Liaison between the physicians, medical facilities, and the community while creating effective marketing materials and agency marketing gifts.• Delivered management and administrative duties and clerical tasks such as typing, binding, photocopying, scanning, filing, proofing, maintaining office equipment, checking stock for inventory level, and ordering, stocking, and purchasing supplies.• Created drafts of correspondence and administrative documents while developing and implementing clerical and office-related decisions regarding office policy and procedures.

Assisting the Store Manager in leading the store team in driving sales, and brand loyalty, setting the expectations of integrity, and providing exceptional customer service.• Create and maintain diverse, high-performing teams using all available resources to train and retain top talent in Sales Associates through professional development and motivational team meetings.• Effectively communicate sales goals and monitor the progress of team members against key business metrics while training and monitoring compliance to all company SOPs.• Motivate, demonstrate, and inspire the associates to build brand loyalty and provide exceptional customer service as a top-producing children’s clothing retailer and build positive store experiences for all customers and their children.• Serve as a positive role model for all staff in driving and maintaining safe and high standards in visual merchandising throughout the store while ensuring the integrity of TCP brand. • Support in creating and managing schedules to maximize staffing and effectively meet the needs of the business to drive store profitability while leveraging payroll.• Direct the planning and execution of floor set design in an efficient manner while following the TCP brand corporate guidelines.• Manage standards of merchandise shipping and delivery, processing, inventory management, presentation, proper signage, and displays on a regular basis to reflect promotions accurately and in a timely manner.• Protect company assets by ensuring adherence to all Loss Prevention procedures.

Associate'S Degree, General Studies

With a focus in the medical field, a vast majority of studies were Bio, A&P, Micro, Healthcare Law & Ethics, and Medical Terminology.

Associates, Culinary Arts/Chef Training

Illustration And Digital Imaging

A high school course partnered with Kirtland Community College.