Heather Balcom Email & Phone Number

Mount Pleasant, Michigan, United States

•Oversaw daily operations•Trained and supervised all volunteers•Updated team leader training manual•Revised guest intake form, improving clarity and reducing paper usage•Empowered volunteers by disseminating information with improved work flow•Reduced volunteer idle time and maximized guest appointments by verifying referrals in advance

Mount Pleasant, Michigan, United States

•Temporary Supervisory-Technical (ST4) Position•Supervised student employees•Interacted with students, faculty, staff, and community users to provide assistance, solve problems, and responded to questions and complaints•Opened and closed library•Received training with ALMA Library Management System•Edited metadata accordingly•Marked retired Government Documents for withdrawal in ALMA•Ensured the safety and security of library users, staff, and collections within the… Show more •Temporary Supervisory-Technical (ST4) Position•Supervised student employees•Interacted with students, faculty, staff, and community users to provide assistance, solve problems, and responded to questions and complaints•Opened and closed library•Received training with ALMA Library Management System•Edited metadata accordingly•Marked retired Government Documents for withdrawal in ALMA•Ensured the safety and security of library users, staff, and collections within the Park Library Show less

Shepherd, Michigan, United States

• Educated 2 students from 2nd through 12th grades• Prepared and taught individualized lesson plans for all subjects• Researched, purchased, and customized curriculum for students’ unique learning styles

Michigan, United States

• Solely staffed library branches, including circulation, customer service, and collection maintenance• Assisted patrons by establishing new accounts, offering recommendations, locating items, conducting research, etc.• Shelved library materials with attention to accuracy and appearance• Trained to cover branch manager absences at 4 different library branches in 4 separate communities

Mount Pleasant, Michigan, United States

• Responsible for all accounts payable and accounts receivable• Managed databases for mailing lists, including contributors and volunteers• Created financial reports for Executive Director and Board of Directors• Handled incoming calls for both client and business telephone lines• Typed correspondence for Executive Director• Trained and supervised volunteer receptionists• Organization previously dba Central Michigan Pregnancy Services

Mount Pleasant, Michigan, United States

• Coordinated curriculum department, including ordering, sales, and display• Developed databases and spreadsheets to automate office• Trained and scheduled personnel

Grandville, Michigan, United States

• Recommended appropriate books, music, and other merchandise to customers• Opened and closed store• Operated cash register and placed special orders• Designed merchandise displays• Trained personnel

Kentwood, Michigan, United States

• Interviewed and screened applicants• Prepared offer letters and hiring paperwork• Conducted new employee orientations• Coordinated advertising for vacancies

Bachelor Of Science In Business Administration, Human Resource Management

Graduated Summa Cum Laude GPA: 3.93 Central Michigan University Honors Program Golden Key International Honour Society Board Member.

High School Diploma

Valedictorian