Heather Baller Email & Phone Number

Lockport, IL, US

Joliet, Illinois, United States

• Previously Worked for this Company May 2005-December 2009Hired in May 2005 as a Receptionist to provide vital company assistance in answering and routing multiple line phone systems, manage and maintain filing systems.
• Liaise with shop teams continuously and report to project management team
• Developed and Maintained trackers & reports to facilitate client status reporting for inventory/production status & inventory management
• Published and Facilitated Customer Quotes & Orders into Epicor
• Provided excellent quality customer service by resolving customer complaints, issues, & inquiries in a timely and professional manner
• Generated Purchase Order Requisitions in Epicor for project materials

Lockport, Illinois, United States

• Hired as the Business & Operations Manager to spearhead the office and build goals across the organization. I oversaw all aspects regarding the customer’s orders and installations from production to installation. I.
• Developed processes using data analytics to construct operational decisions & undertakings
• Collaborated with internal and vendor teams to drive organizational operations, projects, business, and services
• Created web-based internal and external trackers, filing systems and databases to streamline project execution
• Administered basic office duties including but not limited to answering phones, filing, and scanning
• Organized team meetings and events to increase company morale

New Lenox, Illinois, United States

• Hired as a dispatcher in 2016 and promoted in 2017 to a Dispatch lead due to proven skills in assisting top management with overseeing daily duties and completing them effectively and efficiently. Promoted again in.
• Published and Facilitated routing needs from the school districts
• Communicated with parents, districts, students, & teams on routing inquiries and needs
• Managed bus route coverage and directed essential data to a large team of drivers and monitors for daily operations
• Worked directly with Owner and Director of Transportation to help facilitate transition of ownership to First Student
• Worked directly with Operations Manager on client billing, client relations, & human resources

Lockport, Illinois, United States

• Hired as an associate to provide vital company assistance in setting up the store for opening and remained on staff working with team members on the store’s inventory to guarantee items were properly shelved &.
• Presided over opening and closing the building verifying that all funds were accounted for and properly deposited.
• Directed the Dock to Stock Lead and confirmed the delegated production levels and times were being met and maintained.
• Organized events and displays for special sales and events within the store.
• Worked directly with the Store Team Lead with receiving in packing slips and invoices for product or services received
• Worked directly with the Store Team Lead with creating a weekly schedule for all employees.

Chicago, Illinois, United States

• Hired as an Operations associate to provide vital client assistance during the implementation process. Providing reports to help client team members analyze and maintain vital administrative functions such as staffing.
• Compiled, analyzed, reported, and managed data for administration of vital client services.
• Analyzed and provided the client's online performance reporting based on their digital metrics and media spend budgets which aided the client teams in their optimization opportunities and further aiding the client with.
• Worked directly with client team leaders to ensure processes were up to date and manageable for client team members and client
• Tracked employee hours and ensured they were entered correctly by team members for staffing reconciliation
• Presented billing trackers to client on monthly basis