Heather Baller Email & Phone Number

Lockport, Il, Us

Joliet, Illinois, United States

Previously Worked for this Company May 2005-December 2009Hired in May 2005 as a Receptionist to provide vital company assistance in answering and routing multiple line phone systems, manage and maintain filing systems, and assist accounting, purchasing, and sales with data entry. Transferred to customer service sales due to proven skills with customer relations. Later transferred to the sister warehouse to work with the project management team in assisting with the coordination of the shipping and receiving of products used in the client’s customer’s display and event presentations. Re- Hired January 2023 to work as the CSR & Sales Administrator. Collaborated as a Project Coordinator with Project Managers. Administered the entry & re-draft of customer orders into Epicor. Piloted communication on new projects and facilitated material needs. Communicated inventory management and corrective action with clientele. Assisted in departmental work with the sales, purchasing, accounting, and front office operations teams. • Liaise with shop teams continuously and report to project management team • Developed and Maintained trackers & reports to facilitate client status reporting for inventory/production status & inventory management • Published and Facilitated Customer Quotes & Orders into Epicor • Provided excellent quality customer service by resolving customer complaints, issues, & inquiries in a timely and professional manner • Generated Purchase Order Requisitions in Epicor for project materials • Supported front office operations with filing and answering and/or routing phone calls• Analyzed trackers to assist accounting with advanced billing needs• Teamed with sales to acquire lead information to further the growth of the business• Expedited open/past due purchase orders with vendors

Lockport, Illinois, United States

Hired as the Business & Operations Manager to spearhead the office and build goals across the organization. I oversaw all aspects regarding the customer’s orders and installations from production to installation. I guided team members and clients on updates for all orders to make certain production and installation were operating steadily. I developed new systems and proposals to keep pace with the growth of the company and changes within the business & it’s trade.• Developed processes using data analytics to construct operational decisions & undertakings • Collaborated with internal and vendor teams to drive organizational operations, projects, business, and services • Created web-based internal and external trackers, filing systems and databases to streamline project execution • Administered basic office duties including but not limited to answering phones, filing, and scanning • Organized team meetings and events to increase company morale • Maintained office supplies and order as needed • Reviewed and Approved time off requests

New Lenox, Illinois, United States

Hired as a dispatcher in 2016 and promoted in 2017 to a Dispatch lead due to proven skills in assisting top management with overseeing daily duties and completing them effectively and efficiently. Promoted again in 2019 to a management position assisting the Director and Owner of the company with performance data for the clients due to proven skills in utilizing vast knowledge of the company’s operations and being able to effectively analyze and organize data; providing the company with an opportunity to present efficiency to our clients and cut down on their overall costs. • Published and Facilitated routing needs from the school districts • Communicated with parents, districts, students, & teams on routing inquiries and needs • Managed bus route coverage and directed essential data to a large team of drivers and monitors for daily operations • Worked directly with Owner and Director of Transportation to help facilitate transition of ownership to First Student • Worked directly with Operations Manager on client billing, client relations, & human resources • Worked directly with the Owner & Director of Transportation to help in the transition of the accusation of the company by First Student• Worked directly with recruitment, hiring, training, & team member evaluations • Assisted with payroll time sheet collection and processing • Assisted with employee file management

Lockport, Illinois, United States

Hired as an associate to provide vital company assistance in setting up the store for opening and remained on staff working with team members on the store’s inventory to guarantee items were properly shelved & potential buyers were serviced efficiently. Promoted a few months later to Customer Service Specialist due to proven skills in assisting top management with overseeing the associates and minor customer issues at the point of sale. Promoted in the summer of 2014 to the store management team as the merchandise lead and then in November of 2015 promoted again to Assistant Store Team Lead in Merchandising providing insight on how the store’s merchandise should be displayed, managing, and maintaining the employees on the payroll, leading the company with excellent customer service, spearheading merchandise presentation, and guiding store operation standards. Key holder for all entrances and exits in the store.• Presided over opening and closing the building verifying that all funds were accounted for and properly deposited.• Directed the Dock to Stock Lead and confirmed the delegated production levels and times were being met and maintained.• Organized events and displays for special sales and events within the store.• Worked directly with the Store Team Lead with receiving in packing slips and invoices for product or services received• Worked directly with the Store Team Lead with creating a weekly schedule for all employees.• Piloted communication with the bank to make certain the proper levels of currency and change were on hand.

Chicago, Illinois, United States

Hired as an Operations associate to provide vital client assistance during the implementation process. Providing reports to help client team members analyze and maintain vital administrative functions such as staffing cost, billing, data tracking, data gathering, and research reporting. In October of 2010 I was transferred to the analytics team to help manage and maintain their client’s online performance reporting.● Compiled, analyzed, reported, and managed data for administration of vital client services.● Analyzed and provided the client's online performance reporting based on their digital metrics and media spend budgets which aided the client teams in their optimization opportunities and further aiding the client with increasing their online performance and monthly revenue.● Worked directly with client team leaders to ensure processes were up to date and manageable for client team members and client● Tracked employee hours and ensured they were entered correctly by team members for staffing reconciliation● Presented billing trackers to client on monthly basis