Heather Bant Email & Phone Number

Vancouver, Bc, Ca

• Empowered Product and Engineering teams with user research insights by serving as the advocate for their end user, leveraging support data and qualitative insights to help shape everything from long term product roadmaps to the minutia of incremental launches • Managed relationships with cross-functional stakeholders to execute on Product Launch projects, as well as collaborated with and presented to Senior Leadership• Optimized both internal and external processes to increase organizational efficiency, reduce issues that lead to support debt, and created the enablement required for new tools or processes• Responsible for the Payments product group, which includes the Shopify Payments payment processor, third party payment processors, and Fraud Prevention tooling

• Managed a team of two junior project coordinators to effectively deliver on service development MVPs using agile methodology• Planned, prioritized and managed sprints using JIRA • Responsible for the maintenance of the tax data environment, collaborating with internal Data Analysts as well as creating own visualizations to support data-driven decision making• Responsible for coordinating work with all internal teams, including Product and Business Operations, as well as collaborating with and maintaining external Partnerships • Built and scaled a new service line, tax advisory, connecting business owners with a remote CPA

Vancouver, British Columbia, Canada

• Conducted user research and client interviews using the Jobs to be Done framework• Designed and built a program to educate small business owners on relief funding when the COVID-19 Pandemic hit - resulted in over 2M unique visitors to the blog, doubled MRR targets, and helped more than 600 business owners receive over $14M in relief funding.• Designed and built a US Tax Filing service line delivered through a partnered accounting firm

Vancouver, Canada Area

User Research• Creating and prioritizing a list of new service line opportunities• Performing the necessary Research into the prioritized service lines; inclusive of conducting client interviews, researching partnership opportunities and competitorsDeveloping Service Lines• Building a hypothesized roadmap for new services• Determining measures of success and next steps• Ensure timely communication to the Bench Team and appropriate stakeholders• Collaborate on GTM PlanTesting, Evaluating, And Scaling The Service Lines• Participating in onboarding of targeted clients for v1 pilots• Perform and iterate on the v1 services by performing the ongoing bookkeeping for the pilot clients• Perform ongoing feedback collection from clients in the pilot and evaluate service line performance• Work with the Retention Team to decide how to scale the service line on an ongoing basis

• Managed a portfolio of 55+ SMB accounts using Salesforce.• Mentored and trained teammates • Participated in product development focus groups, feedback sessions, and beta tests.

Vancouver, Canada Area

Ux Design

Bachelor Of Arts - Ba, Creative Writing, 4.0 Gpa

Activities and Societies: Alpha Gamma Delta