Heather Louise Email & Phone Number

UK & International

• Glitzy n Glamorous was an online retailer specialising in bridal shoes and accessories. At this time (2009), there was a distinct lack of bridal footwear available online. Developing this company, brand and footwear.
• Developing a brand and target demographic
• Liaising with suppliers and establishing a retail manufacturing line
• Product design
• Website design, maintenance and optimisation
• SEO, ranking #1 for several key terms / keywords

James Cook University Hospital

United Kingdom

• To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone and e-mail.
• Offering advice to end users and customers on all areas of IT, troubleshooting and ensuring desk standards are met. This will include working as part of a team, in order to share knowledge and work together to increase.
• Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and.
• Help to implement and improve processes and procedures within the team allowing strong service focused deliverables
• To improve users confidence in the use of computer software, being empathetic to a variety of new and experienced learners needs.
• Manage tasks and activities which may require adjustments to priorities in order to satisfy business needs.

High School, 10 Gcse'S

Associate, Cipd Certificate In Personnel Practice

CPP obtained