Heather Louise Email & Phone Number

Uk & International

Glitzy n Glamorous was an online retailer specialising in bridal shoes and accessories. At this time (2009), there was a distinct lack of bridal footwear available online. Developing this company, brand and footwear range allowed me to increase my business skills and knowledge in all aspects of digital marketing. ● Developing a brand and target demographic● Liaising with suppliers and establishing a retail manufacturing line● Product design● Website design, maintenance and optimisation● SEO, ranking #1 for several key terms / keywords● Managing social media platforms, gaining over 6k Facebook fans (this was a fair amount 10+ years ago!)● Showcasing products at regional wedding fayres● Competitor research and identifying gaps in the market● Identifying popular and current fashion trends● Liaising with television production companies● Bookkeeping, financial forecasting and budgeting● Philanthropic endeavours● Working with online auction sites (eBay) Google Shopping● Excellent 24/7 customer service● Page 1 for target keywords with 9,000,000 page hits in 4 years.● 'According to Alexa Traffic Rank glitzy-n-glamorous.com is ranked no. 2,870,675 in the world - 2011● Developed a brand tailored to a target demographic● Established a production line with international manufacturers● Managed social media platforms and monitored external content and reviews● Implemented successful marketing strategies using Adwords campaigns and created revenue via monetisation tools (Adsense) ● Negotiated the use of stock with television/media production companies● Secured features in demographic-orientated publications such as 'Vogue', 'New! Magazine' and 'Wedding Ideas'● Established celebrity clientele● Utilised high profile individuals to strengthen and promote the brand's image● Corporate responsibility achieved by sponsoring charitable ventures

James Cook University Hospital

United Kingdom

● To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone and e-mail.● Offering advice to end users and customers on all areas of IT, troubleshooting and ensuring desk standards are met. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.● Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.● Help to implement and improve processes and procedures within the team allowing strong service focused deliverables● To improve users confidence in the use of computer software, being empathetic to a variety of new and experienced learners needs.● Manage tasks and activities which may require adjustments to priorities in order to satisfy business needs.● Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed● Complete admin tasks when requiredAbility to problem solve and use initiative (with the confidence/common sense when to ask questions/get authorisation/escalate as suitable)Qualifications & Skill Required

High School, 10 Gcse'S

Associate, Cipd Certificate In Personnel Practice

CPP obtained