A fantastic team and company!

Manage the implementation and onboarding of new brands, which includes identifying technical solutions, JavaScript tag implementation, CRM onboarding and customizationProvide customer service through resolution of technical issues raised by customers and internal teams in a fast-paced environmentBuild strong relationships with key brand technical stakeholdersMake sure all deliverables arrive in good order, on time, and fulfill customers’ requirementsCommunicate the onboarding progress to both internal and external teamsFunction as a frontline technical resource for “best practice” and informal customer questionsCollaborate with Product and Engineering teams to provide feedback that shapes the platform, future products, and featuresProvide product support, escalation, and resolution of technical issues

Responsible for supporting the technical success of a portfolio of Cordial’s clients in conjunction with our team of Client Success Managers (CSM). The TAM is the primary technical point of contact for our clients, a deeply involved client-facing partner, and works diligently to advocate and align technology and expertise on behalf of the client. The TAM has the technical aptitude to bridge the conversations and project work between our clients and Cordial’s product and engineering teams. This role supports our CSM’s in owning the technical relationship with our clients and driving deeper platform adoption. Key focus areas include owning the technical client relationship and being willing to roll up your sleeves to get “dirty”, empowering our clients to get comfortable with the Cordial platform to drive more autonomy, and recommending solutions to increase the technical value of Cordial’s platform.

Responsible for building and delivering CataBoom gamification projects from conception through launch across multiple clients as well as training new employees and clients on the custom platform. High-level client interaction on a daily basis to enable client success. Conception and delivery of new internal processes and procedures to bring cohesiveness and efficiency to Delivery/Customer Success team.Responsibilities include:· Translate campaign requirements into campaign configuration settings· Setup new campaigns, set permissions and configure settings according to defined requirements· Load and configure prize tables and schedule prizes based on campaign budget· Review creative designs and align form and message styles to match· Configure write back settings· Update daily and weekly rules documents based on prize pool and content· Review all campaigns prior to launch (end-to-end QA)· Log updates and issues into tracking sheets· Update client dashboard with weekly stats· Coordinate all activities across team to maintain schedule and ensure successful delivery· Respond to daily email/slack conversations related to daily, weekly, partner and special program campaigns

Overall technical supervisor including website/app development roadmaps, correspond and manage offsite developers, assist with all technical (software, hardware, web/app) troubleshooting, setup, etc

Handled SQL database migration, standardization, reporting, etc

Create and implement customized tutoring plans for students based on academic history, learning style, content strengths and weaknesses, college and score goals, etc. Provide expert one-on-one, private tutoring on a weekly basis.

Handle day-to-day business functions including management of tutors & tutor assignments (balancing workload, managing materials, supervising programs, etc) and handling customer feedback. Manage and complete multiple projects based on current business needs as well as future growth plans. Assist with marketing including social media, website, etc.

Work with data systems, conduct research, evaluate programs, and provide current and timely data analysis for various stakeholders. Meet professional obligations and district goals through efficient work habits such as: meeting deadlines, honoring schedules, and coordinating with peers. Knowledge of relational database theory and design and experience manipulating large relational databases; proficient in the integrated use of Excel, MS Access and Structured Query Language (SQL), assessment systems, and student information systems. Assists in designing, maintaining and managing various data collection projects and activities. Update and maintain student information, assessment data, in a systematic manner. Ability to conduct research. Analyze data, prepare reports, charts, graphs and Power Points to illustrate data trends for instructional and administrative purposes. Assists in both-district wide and state testing programs such coordinating, trainings, management of materials, data, and inventory. Provide support to schools and programs in data analyzing and preparing various reports. Assists in preparation and communicating of analysis to a variety of audiences. Troubleshoots operational and software problems in the Assessment, Analysis, and Research Department to determine causes of error or stoppage, applies corrective techniques in cases where the problem is software related or refers problem to technical support staff. Organize and file materials in a systematic manner. Agrees to fulfill performance responsibilities in location(s) assigned. Complies with local, state and federal rules and regulations. Performs such other tasks as may be assigned within the parameters of the job analysis.

Heavy use of SQL (TOAD) to assist functional offices with operational tasks. Analyze current processes and recommend long term solutions to assist with on-going tasks to streamline/automate office procedures, requires extensive knowledge of Banner system, Oracle database and ODS warehouse. Fully understand relationship of data across modules and how a single change in processing can affect all other departments. Perform web application development and maintenance. (Systems include Scholar Dollar$, NSR, QuickConnect). Determine and process security requests for student and financial systems with data custodian approvals. Provide phone, email and walk-in support for students, faculty and staff relating to INB Banner, SSB (MyNMSU), Cognos, UC4, FormFusion, and security protocols at NMSU. Assist with development and maintenance of FormFusion digital documents. Create and maintain UC4 chains for various processes supporting Student and Financial Aid offices. Work as liaison to technical staff and university community when communicating information systems' enhancements, modifications and problems with ERP systems.