Work with community relations, organization of office, maintain confidential paperwork and assist in other areas as needed.

Maintain office documents on clients and caregiversHuman Resource managmentUpdate state/federal guidelinesCoordinate with Account Managers and B-SuiteScheduling, verifying time sheets, payroll assistance with CeridianManaging client’s care schedules and adhering to client confidentialityDetermining applicant qualifications, background checks and certificationsRecruits new candidates and trained current field staffNotary

Prepared/tracked expense reportsFacilitated communications with all levels of management, both internal and externalReceptionistExecuted Accounts Payable and Accounts Receivable for capital projectsMaintained heavy calendaring and email managementPerformed Sarbanes-Oxley compliant records managementCoordination and planning for meetings, conference calls, and special events, including arrangements of logistics, meeting space, communication and catering, business and personal eventsArranged and confirmed local, domestic and international travel, business and personalAttended and took notes during meetings and follow-up on action items

Daily handling and resolution of check out with balance accountsInsured that billings go out with supporting backup for chargesAudited banquet charges as well as miscellaneous charges that are posted to master accounts for accuracyAudited ledger edits for correction, maintained a billing control log sheet for proper billingInsured that major accounts have received a follow-up call after invoices have been mailedMaintained files for completed customer service workFront Desk Agent/SupervisorProcessed guest check-ins and check-outs according to Omni’s Moments of Service and Five Diamond standardUnderstood and executed Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustmentsCommunicated pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliveryMaintained complete knowledge of hotel features, services, hours of operation, room types, layout, appointments and locations, room sales and rates, special packages and promotionsDeveloped new procedures and led team opening as Lead Trainer for new Omni Westside Houston