Risk Mitigation. Conduct holistic risk assessment of new and tenured QuickBooks Payments customer accounts. Proficient in consistent decisioning an above average amount of cases across all difficulty levels. Use judgment and experience to escalate only the most difficult or complex situations.

The Assistant Branch Manager is responsible for supervising branch employees and interviews, selects and trains new employees, sets and adjusts pay rates and work hours, directs daily work, monitors and implements compliance measures, administrates discipline , evaluates performance and makes hiring and termination recommendations . They also coordinate operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits. Sales and Service Managers explain, sell and administer products; plus, they answer customer questions, solve customer concerns, address complaints and compliments on behalf of the branch, and ensure compliance with legal and regulatory requirements.

This position engages in sales and service activities in traditional branch locations. The Universal Banker opens accounts, handles teller transactions, sells/cross-sells bank products and services, and resolves customer service issues. Refers customers to other areas of U.S. Bank as appropriate. The successful Universal Banker converts service opportunities into sales events.

As part of an energetic team, I handled routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions, etc.), and balanced these transactions daily while ensuring a positive interaction with customers and non-customers. I also cross-sold U.S. Bancorp products when appropriate by making the necessary referrals to those who specialize in the bank's outstanding product line. After success in the role, I was promoted to a Universal Banker.

As an Assistant Branch Manager, I worked hand-in-hand with the Branch Manager to oversee the general management of the branch. I was responsible for operations and also worked with Personal Bankers. Operations responsibilities included ensuring satisfactory audit ratings, managing critical operational metrics to minimize risks and losses, maintaining high standards for security and account opening activities, ensuring the entire branch staff was trained and following policies and procedures.I directly supervised and coached Tellers/Lead Tellers to accurately handle paying and receiving transactions and to provide great customer service. To ensure that we were meeting the needs of the customers, I also scheduled the Teller staff based on customer traffic and branch hours and assisted with Teller transactions during peak volume periods. Additionally, I coached the Tellers to make safe and simple referrals to bankers. I worked with the Branch Manager (BM) to improve branch performance, including Branch Profit & Loss, Service Scores, Sales Campaign Results, Product Value Credits (PVCs), and Sales Production/Volume. I worked with the BM to regularly communicate branch performance and priorities with the branch team and supported the BM in hiring and staffing for all branch roles. Additionally, I oversaw the entire branch staff in the absence of the BM.

I had a high degree of interactions with customers and provided a high level of customer service by responding to customer inquiries, processing customer requests, resolving difficult/complex customer issues and made sales referrals. This was at an extremely busy, high volume branch.

Highlights of my Wells Fargo Banking career:•Top 10% in California Division / Golden Coach Award Recipient for Sales twice, 4Q97 & 1Q98.•Motivated Bankers and Tellers resulting in the Branch being ranked #3 In-Store in California 4Q97.•Successfully achieved a rare 100% zero comments & errors audit as a Service Manager (ABM Ops).•Significantly reduced operational losses from 360% to 89% of plan & recovered over $15k in losses.•As a rookie Personal Banker, I was recognized in the top 10% of all bankers in California, 4Q96.•#1 Central SD branch in successfully improving the overall team member engagement scores (Q12).•#1 East SD Branch for 2007 “Jump into January” Campaign for Solutions, Profit, & Checking opens.•#1 So-Cal In-Store branch in Customer Service score improvement for 1st 3 quarters in 2006.

On the US Army Base in Berlin, Germany, I started my banking career working with deutsche marks and US dollars. I handled routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions, etc.), and balanced these transactions daily while ensuring a positive interaction with customers and non-customers.