Heather Benoit, Mba Email & Phone Number

Parker, CO, US

Englewood, CO, US

• Developed and executed global-scale internal programs, enhancing processes, employee satisfaction, and customer satisfaction. Conducted root cause analysis and communicated solutions to customers and stakeholders..
• Developed and implemented updated communication processes between partners and stakeholders, achieving a 100% follow-up rate and eliminating communication delays.
• Created a process for intake of special requests, enabling underserved customers to experience new developments at Microsoft.
• Led the update of the current KPI tracking tool, increasing productivity, efficiency, and the ability to quickly predict business trends and refocus efforts to increase revenue.
• Improved relationships with global customers by connecting them with technical experts, ensuring the correct resources were aligned to effectively answer questions.
• Developed and led the Hive Tour program, enabling Microsoft meeting room experts to connect with large volume customers.

Paddington, London, GB

• Acted as the single point of contact for executive-level requests, facilitating operations and resolving issues, driving process efficiencies across multiple business units. Established and progressed strategic work.
• Developed governance for high-risk customer-facing teams, resulting in annual cost savings of over $500K.
• Developed product launch and process governance for internal releases, improving the efficiency and effectiveness of product launches.
• Led a program of 17 separate process improvement projects, resulting in overall process efficiency improvements across the organization.

• Developed and ran global-scale internal programs, increasing customer retention and revenue. Researched the latest technology to conduct root cause analysis and identified the correct resources needed to drive customer.
• Streamlined communication process between partners and stakeholders, resulting in 100% follow-up rates and eliminating delays in communication.
• Implemented a procedure for comparing current state performance to benchmarked numbers, leading to the achievement of end-to-end goals within a 3-4-week timeframe.
• Developed and implemented a training program for new case managers, resulting in increased productivity and efficiency in case management processes from intake to close.
• Improved relationships with global customers, resulting in $7B in sales.
• Recruited and onboarded over 300 professionals, expanding the speaker pool by more than 30% and removing customer/expert blockers in key technical areas.

Bachelor Of Science - Bs, Data Analytics

Master Of Business Administration - Mba, Marketing

Project Management Certification, Project Management

Bachelor’S Degree, Business Administration, Management And Operations