Heather Downing Email & Phone Number

Houston, TX, US

Madrid, ES

• Amadeus is a global leader providing SaaS-based hospitality infrastructure technology, business intelligence, and marketing solutions. Hired initially by TravelClick, which was purchased by Amadeus in 2018.Director of.
• Leveraged expertise in digital, metasearch, and GDS marketing strategies, as well as business intelligence solutions (Agency360, Demand360) to ensure media sales targets are met in North America
• Keynote speaker for industry events, recently HSMAI Ontario and Minne-CSC (2024), addressing emerging trends in hospitality, effective on-property sales team models, current revenue maximization strategies, evaluation.
• Recognized as 100% Performance Club Winner (6 of 8 years at the company)
• Trained and influenced regional directors, business development managers, customer success managers, renewal managers and media planners
• Created a rollup of GDS data for a customized snapshot illustrating a client’s hotel performance. This was later standardized, automated, and distributed throughout the company as a best practice in the GDS advertising.

Madrid, ES

• Drove the growth of full Amadeus Hospitality stack of SaaS solutions for key existing and potential customers in the North Central Region of the United States. Led sales across 7 lines of business to a portfolio of.
• Sold the following SaaS technology solutions: Sales and Catering System (Delphi), Booking Engine (iHotelier), Digital Advertising, Metasearch, GDS Advertising, Business Intelligence Solutions (RevenueStrategy360.
• Named 2018 President’s Club Winner – TravelClick (Top 5 Directors of Sales in NORAM)
• Created strategic account development plans, targeting penetration of new accounts and expanding customer partnerships

Hilton Garden Inn Denver South // General Manager // Englewood, CO Responsible for daily management of hotel operations and 45 associates. Developed and implemented guest satisfaction improvement initiative, increasing guest satisfaction average from 61% to 93% in seven months. Crowne Plaza Dallas Market Center // Director of Sales & Marketing // Dallas.

Company offered consulting and advisory services, including business plan development, market and competitive set analysis, website content creation, sales team alignment, and marketing strategy advisory services for hotels, non-profit organizations, and startup companies. Representative projects included: Pre-opening for Holiday Inn Express Dallas East.

• Founded Free World Foods, an allergen-free food manufacturing company. Completed a $1M friends and family capital raise, assembled a seasoned management team, secured exclusive rights to specialized allergen-free.
• Prospected and generated sales to over 250 King Sooper's Grocery stores, Disney Resorts Worldwide and Sysco Corporation. Picked up by one of the nation's leading natural food brokerage firms, which would have achieved.
• Incubated by Greenmont Capital, chosen by Golden Seeds Venture Capital for A round funding from thousands of applicants for their 2009 portfolio. Successfully completed the due diligence process for a $1.5M fund..

Bachelor Of Business Administration (Bba), Marketing

London, England- International Business-Marketing