Heather B. Hice Email & Phone Number

Indianapolis, In, Us

Midwest, United States

In my tenure as Enterprise Account Manager at Bentley Systems, I effectively led strategic sales initiatives and crafted Go-to-Market strategies that fortified relationships within the infrastructure engineering, manufacturing, and construction sectors, specializing in SaaS sales, Cloud, and Desktop solutions. My focus was on enhancing client satisfaction through seamless cross-functional collaboration and integration that led to a significant uptick in product adoption. By applying my specialized knowledge in EPC/EPCM and aligning our solutions with client needs, I successfully negotiated deals that bolstered sales by 18% and showcased our products' strengths, directly driving a $700K growth in new contracts. Additionally, my approach to market analysis and strategic outreach contributed to a 15% increase in new customer acquisitions.My role also involved optimizing CRM systems to improve sales forecasting accuracy and performance, leading to a 20% and 15% increase, respectively. Through thorough business reviews, I identified opportunities in upselling and cross-selling, averaging a $40K boost in contract renewals. My efforts in fostering C-Level and stakeholder relationships were pivotal in achieving an impressive 90% account retention rate. I also dedicated myself to mentoring colleagues, which culminated in a considerable $1.2 million growth in closed sales, underscoring the impact of effective account management.

Greater Indianapolis

During my role as Mid-Market Account Manager at Bentley Systems, I managed an extensive portfolio of SMB and mid-market accounts, enhancing client engagement and product adoption through comprehensive customer lifecycle management. My approach was grounded in strategic planning and active communication, aimed at bolstering product uptake and fostering enduring client relationships for sustainable account growth. A testament to my effectiveness was the rapid ascent to Enterprise Account Manager within a year, a role in which I continued to exhibit exceptional performance, leadership, and a results-oriented mindset.My collaborative work with diverse teams played a pivotal role in driving a $1.1 million revenue increase from non-construction solutions, highlighting my adaptability and dedication to achieving business objectives. By focusing on account-centric strategies, I forged strong strategic partnerships, refined our solutions, and significantly improved our Net Promoter Scores, reinforcing the value of customer-centricity in sales. Additionally, my negotiation skills led to a 20% rise in annual contract value, demonstrating my capacity to maximize growth opportunities. My portfolio management, Page 3which included over 80 accounts on the ENR Top 100 list, underlined my capability in handling large-scale operations and cementing high-stakes executive relationships.

Indianapolis, Indiana Area

At SNIDER RECREATION, as the Sales and Marketing Manager, I spearheaded strategic initiatives that substantially increased market share and propelled revenue growth, while also managing construction projects and leading Salesforce administration. My dual expertise in sales and marketing, paired with project management, enabled me to enhance our brand visibility and penetrate the market by 25% between 2020 and 2022. This was accomplished through targeted engagement with key customer segments and forging solid connections with influential external stakeholders.My commitment to innovation was evident in my design work with CADD, which directly led to a 38% uptick in government sector design-build projects, affirming my technical prowess and dedication to design superiority. A notable highlight of my role was the efficient transition to Salesforce in 2020, where I excelled in system administration, optimizing the platform to reduce contract processing times by 25% and increase sales opportunities by 15%.

Mid-West Region

As the Regional Director of Sales and Marketing at ADVENTURE FORREST, LLC, I directed a significant phase of revenue growth and spearheaded business development across new regions, managing expansive sales operations over several states. My role was central to strategizing market penetration and catalyzing growth, focusing on broadening our reach and solidifying our presence in various territories.My tenure was characterized by the successful establishment and management of local sales teams, engaging a diverse clientele from individual consumers to sizable corporations and academic institutions, which underscored our team's adaptability and the wide-ranging appeal of our offerings. A standout accomplishment in this capacity was generating a remarkable $1.6MM in revenue for 2018, exceeding our set targets by 35% and reflecting my dedication to advancing revenue through carefully orchestrated sales initiatives.I played an instrumental role in developing a robust external sales force, crafting a cohesive team of 15 across three states, and nurturing a culture of unity and determination. This leadership culminated in a striking $2.4MM in sales for 2017, surpassing our expectations and establishing a record of exceptional revenue growth. My efforts extended to formulating and implementing sophisticated sales and pricing strategies, adeptly closing intricate agreements, which led to a 30% year-over-year growth in new account acquisitions. My proficiency in orchestrating trade shows and marketing events further contributed to effective territory management and client engagement, significantly enhancing our brand's visibility and reach.

Indianapolis, Indiana Area

At Iowa Pacific Holdings, I took on the role of Marketing and Sales Director with a clear mission to revolutionize the company's sales and marketing strategies, fostering a dynamic and integrative approach. My leadership spanned across vital areas, including lead generation, client relationship management, and the communication of our value proposition. These efforts paid off, culminating in a remarkable 55% expansion of our user base and a significant uptick in revenue, highlighting a pivotal achievement in my professional journey.I prioritized the cultivation of strategic partnerships with a spectrum of external entities, from publications to government agencies, enhancing our network, funding opportunities, and community involvement, which led to a 57% increase in our partnerships. My targeted market analysis informed our marketing campaigns, leading to a 55% average open rate and a substantial 61% revenue increase. One of my most significant triumphs was turning around a 32.7% decline in users to a 23% year-over-year growth within three years, underscoring my ability in strategic recovery and consistent performance improvement. This tenure at Iowa Pacific Holdings was defined by innovative leadership and a steadfast commitment to delivering substantial, measurable outcomes.

Indianapolis, Indiana Area

As a Senior Travel Consultant at ALTOUR, my expertise in the field was recognized by Travel Magazine's '30 Under 30' award, signifying my proficiency and innovation in travel consultancy. My role was characterized by the development and application of pioneering consultative selling techniques, which played a significant role in driving a 37% increase in the company's revenue and upholding a 90% customer success rate.In collaboration with cross-functional teams, I devised and implemented creative event planning and marketing strategies that resulted in a 43% rise in qualified leads. Our efforts led to the delivery of exceptional events and bespoke travel solutions, consistently securing a 90% customer satisfaction rate. My time at ALTOUR was defined by a commitment to client service excellence, strategic innovation, and an in-depth appreciation of the travel industry's nuances, all of which contributed to not only remarkable sales results but also in building enduring client relationships founded on outstanding service and customized travel experiences.

Indianapolis, Indiana & Knoxville, Tn

With AAA, I climbed the ranks to become a Senior Travel Consultant, overseeing a team of two travel agents and five drive specialists in the Travel Department. I orchestrated coaching sessions to enhance our collective skills in sales, cross-selling, and budgeting. Notably, I spearheaded a 20% increase in office revenue from 2011 to 2012 and personally delivered 68% of all travel revenue during that period. This success earned me a spot on the esteemed 35 under 30 list by Travel Agent Magazine, highlighting my dedication and excellence in the travel industry. My AAA journey reflects a proven track record of leadership and financial impact.

Graduate Certificate, Construction And Building Management, 4.0

Master Of Business Administration - Mba

Bachelor Of Business Administration - Bba, Business Management &Marketing

Activities and Societies: Kappa Delta Student Government Association, Senator-Student Government Association: Senator 2005-2007 -Kappa.