• Proven Track Record for Account retention• Working closely with CORL leadership, and the Product Team toinitiate streamlining processes within internal applications• Educating clients and vendors on all system enhancements• Providing demonstrations of client/vendor self-service tools as needed• Working closely with Stakeholders to ensure all deliverables are met ontime• UAT for all internally created applications• Working closely with the Product Team to ensure all needs are met• TPRM – Initiating risk assessments, on behalf ofclients to the vendors• Maintaining accurate assessment statuses within CRM for clientvisibility• Working closely with the audit department to obtain accurateinformation and evidence (i.e. SOC 2 Type II, HITRUST, ISO 27001) forexecutive summaries• Serve as the primary project communication contact for CORL clientsand develop trust-based relationships with senior client personnel• Run daily as well as weekly reporting metrics for the entire PMODelivery team• Communicate in an organized and knowledgeable manner in writtenand verbal formats, including delivering clear requests for informationand communicating potential conflicts• Provide exceptional quality service and support to clients• Attending weekly, bi-weekly, and monthly cadence call with clients• Assisted customers with onboarding and product setup to fostersuccessful adoption and usage.• Established strong relationships with key customers, resulting inincreased customer loyalty.• Conducted regular account reviews to assess progress and strategizefuture growth opportunities for clients.• Analyzed customer data to identify trends and develop strategies toimprove customer success metrics.• Created customer support strategies to increase customer retention.• Delivered exceptional user experiences by consistently exceedingcustomer expectations in problem-solving efforts.

• Providing excellent customer to local citizens, judiciary members,elected officials, etc• Receipting/Indexing legal documents for public record• Creating & maintaining audit spreadsheets• Answering multi-line phone system• Providing IT assistance to customers with regards to searching officialpublic records database• Creating ID cards for local veterans• Maintained filing system and organized customer documents for easyretrieval of information.• Answered and managed incoming and outgoing calls while recordingaccurate messages for distribution to office staff.• Processed incoming and outgoing mail and packages according toestablished procedures.

Verizon IT Project Manager• Maintaining Vendor Profiles within database• Overseeing, scheduling, attending construction calls for as many as 30 projects at a time.• Ordering all material and equipment needed for each project.• Utilizing Power Communication plans (ie: blueprints, electrical outlets & measurements, etc)• Working Closely with on-site project manager and general contract to properly coordinate schedules.

Honda Research & Development:• Oversee technical administrative aspects on Honda research projects.• Monitor and control tools and processes to define individual project scopes, goals and project estimates.• Control project team scheduling• Develop/ implement countermeasures and risk management strategies to keep project milestones on schedule and budget.• Coordinating schedule and setup for large company wide meetings/ Program activity liaison, collaborating with universities, research institutions and technology vendors coordinating external technology program schedules, logistics, and content methods.• Support internal technology goals and objectives• Coordinate temporary staff and project event activities, monitoring work progress/results to ensure accurate timely completion and providing assistance as needed.• Arranging travel plans for HRAO, HRAL, HAM, HNA, HGT, including hotel, transportation, and dinner arrangements. • Proactively manage research project communications and schedule• Coordinating, and prioritizing activities and events • Facilitate meetings/discussions to inform/instruct SRO staff/management on project schedule changes and/or delays and devise contingency plans to effectively address/minimize project schedule impediments.• Maintaining management schedules • Basic office/administrative duties• Managing department intranet site(s)