Heather Mcconnell Email & Phone Number

An energetic results-driven Customer Success & Project Management professional immersed in the top level of training and development at a Fortune 500 company. Strengths include solid communication skills, developing relationships with key stakeholders, and grant advocacy. Experience in Healthcare Operations and IT planning, development, and implementation with a creative leadership style that promotes team synergy and success.Areas of Expertise: • Proven ability to develop and convey strategic account plans resulting in increased customer satisfaction, loyalty, and company growth while advocating and prioritizing community needs.• Persuasive communication and interpersonal skills, adept at building rapport and fostering long-term relationships with key stakeholders and all levels of management including C-suite and government representatives. • Outstanding leadership skills in guiding cross-functional teams to successfully meet customer objectives through effective mentoring.• Extensive experience in contract analysis & negotiations across various Healthcare Technology vendors and State Entities.•Grant Administration for Healthcare organizations, ACO participants, and preferred partnerships.

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  Tusculum University

  General