Heather Mcgrew Email & Phone Number

Brighton, East Sussex, Gb

Manage elearning development projects for external stakeholders as well as the internal Kineo team. Create long- and short-term plans, including setting targets for milestones and adhering to deadlines. Delegate tasks on projects to employees best positioned to complete them. Make effective decisions when presented with multiple options for how to progress with projects. Serve as point of contact for teams to ensure team actions remain in synergy. Communicate with management and clients to keep project aligned with goals. Adjust schedules and resources on projects as needed or penancing for project changes. Identify and develop new opportunities with clients. Obtain customer acceptance of project deliverables. Manage customer satisfaction within the project transition period.

Brighton, East Sussex, Gb

Manage elearning development projects for external stakeholders as well as the internal Kineo team. Create long- and short-term plans, including setting targets for milestones and adhering to deadlines. Delegate tasks on projects to employees best positioned to complete them. Make effective decisions when presented with multiple options for how to progress with projects. Serve as point of contact for teams to ensure team actions remain in synergy. Communicate with management and clients to keep project aligned with goals. Adjust schedules and resources on projects as needed or penancing for project changes. Identify and develop new opportunities with clients. Obtain customer acceptance of project deliverables. Manage customer satisfaction within the project transition period.

Brighton, East Sussex, Gb

Worked through LaSalle as a contractor. Conducted analysis of client needs to accurately capture training or other requirements. Partnered with clients and prospects to understand and capture detailed requirements. Captured and designed user stories, if necessary. Designed custom training to meet client needs and deliver training within budget. Developed and maintained effective training materials. Three-month contract.

Houston, Tx, Us

Converted classroom course material to virtual formats. Designed and developed branding and course materials, including course modules, quick reference guides, and tests. Created reports and analyzed data to maximize effectiveness of training solutions at minimal cost. Developed learning management system. Oversaw development and maintained user records. Maintained and developed reporting for safety committee, course facilitators, and Joint Commission. Deployed and tested rollouts for updates to Totara LMS. Managed course development. Identified outside vendors for required training products. Deployed and designed courses as needed for organization, including new- employee orientation, annual compliance, technology rollouts, and extensive research for subject matter material and requirements for agencies. Evaluated effectiveness of training, including pre-tests, to determine knowledge retention from year to year. Updated courses as needed, depending on needs and issues identified within organization. Implemented and developed templates for course modules, PowerPoint, and quick reference guides. Improved user experience and time spent on training with industry best practices. Supervised relationships with internal customers, courseware vendors, and LMS vendor. Tested updates of vendor-supplied products and provided feedback to improve experience. Worked with tools, including Totora LMS (built on Moodle LMS), Adobe Captivate, Adobe Photoshop, Adobe Illustrator, and Adobe Audition. Directed media, creating and editing SCORM-compliant packages, AICC-compliant packages, graphics, logos, audio, video, and software simulations. Migrated several in-person seminars to online format. Developed certification programs for annual compliance, CPR, Mandt, and de-escalation, renewing yearly.

Evaluated organizational goals and developed solutions to improve communication and training, utilizing emerging technologies that included podcasts, blogs, wikis, virtual worlds, and mobile devices. Assisted in research, design (artwork), development of presentations and small prototypes, and writing.

Tulsa, Ok, Us

Designed and developed Level Two and Level Three well-control training. Responsibilities included storyboarding, media manipulation, graphic development, template creation, and programming SCORM-compliant packages. Developed test plans and conducted testing for well-control simulations. Served as lead quality assurance analyst for proprietary software development.

Managed and produced Interactive Electronic Technical Manuals for Lockheed Martin’s IEDES training system to comply with MIL-STD-40051. Oversaw, designed, and programmed IEDES computer-based training effort. Designed, programmed, and maintained website and marketing collaterals for company and LegallyConcealed.org e-commerce site. Led and developed weapons and vehicles training in Outstart Evolution for NSWC Crane. Converted computer-based training to online delivery format. Wrote and edited technical manuals, instructional design, graphic design, and simple animation. Created XML files for Interactive Electronic Technical Manuals.

Designed and developed e-learning courses and website prototypes, and assisted projects with danger of failing. Evaluated organizational goals and develop solutions to improve communication and training utilizing emerging technologies including podcasts, blogs, wikis, virtual worlds, and mobile devices. Assisted in creating demos in virtual worlds working for corporations, military, and academia. Managed build, scripting, graphics, and design teams in the development of Second Life curriculum. Conducted classes for real life organizations on the basics of Second Life and the use of virtual worlds in business and academia. Classes included Avatar Basics and Branding for Second Life. Served as business/marketing consultant to in world business developing brand awareness for virtual companies.

Us

Sourced and staffed highly specialized positions for companies in varied industries, including defense, engineering, e-commerce, software development, marketing, and hospitality.

Chantilly, Va, Us

Programmed 500 hours of computer-aided instruction and web-based interactive courseware. Gained experience in Outstart Evolution. Managed production resources on multimillion-dollar contracts. Designed and developed mobile training initiative, including podcasting and vodcasting. Created and maintained project documentation, including configuration management and test plans that established new departmental standards. Served as technical editor on user manuals for hardware simulators and WBT courses. Wrote technical approaches and proposals as needed. Worked as voice talent for several projects.

Managed the technical resources in the Orlando office and, as needed, for the other three facilities for up to 20 training projects at any given time.

Supervised company courseware development resources in Jacksonville, Orlando, and Pensacola, as well as external agencies, on five-year, multimillion-dollar training initiative. Coordinated with end-users in developing usability design documentation for products. Developed user interface and product layout design as template for content creators.

Us

Managed production teams of up to 5 people on multimillion-dollar game development projects.

Supervised production teams of 15 people on multimillion-dollar, award-winning commercial educational and entertainment CD-ROM products. Oversaw writing, graphic design, programming, and QA testing.

Master Of Education (M.Ed.), Comparative And Global Education With A Focus On Sociology

Interdisciplinary Studies B.S. Minor In Communications, Multi/Interdisciplinary Studies

Education record

Education record

Education record