Heather Bouchard Email & Phone Number

United States

Bridgeport, Connecticut, United States

Handling website operations, updates, posting, keeping menu, prices, and hours updated, posting on Google, Instagram and Facebook.Making sure customers are happy with the cleaning I did and if they needed help with anything else.Creating invoices for people that needed to make payment, also creating estimates for customers depending on the services they needed or to give them an idea of what everything would cost.Taking care of any and all paperwork.Doing daily, monthly and yearly cash journals.Making sure that bank accounts and bank statements showed the correct information including all deposits made into the accounts, as well as, any fees that were charged and making sure no deposits were missed on the statements.

Fairfield, Connecticut, United States

Able to thrive in a fast paced environment while making sure customers have a great customer experience.Got to know my customers on a personal level and knew what they wanted and gave terrific service to them as well as to the customers that I didn't know.Answered phones and took phone orders.Cleaned, stocked, and organized restaurant to make sure it was setup correctly for morning shift.Trained new employees.

Brookfield, Connecticut, United States

Helped customers with any issues they had and not able to assist, transferred to the correct department.Received payments, made payment arrangements on customer account and provided customers with billing explanations.Restored cable service once payments were made following specified regulations for the region.Sent out signals to equipment following customers' technical difficulties.Since there was no escalation process, took care of irate customers with efficiency, compassion and patience while alleviating and calming their concerns.

Fairfield, Connecticut, United States

Trained new employees and assisted with production.Handled customer and employee issues; made sure customer complaints were handled immediately, accurately and courteously.Provided clean site and setup for readiness for readiness for second shift.Decorated cakes for all occasions.Was able to learn almost every aspect of the bakery and every job besides being the actual baker.

Brookfield, Connecticut, United States

Helped customers with any issues they had and not able to assist, transferred to the correct department.Received payments, made payment arrangements on customer account and provided customers with billing explanations.Restored cable service once payments were made following specified regulations for the region.Sent out signals to equipment following customers' technical difficulties.Since there was no escalation process, took care of irate customers with efficiency, compassion and patience while alleviating and calming their concerns.

Farmington, Connecticut, United States

On behalf of Advanced Communications clients (florists, grocery stores, law firms, doctors, dentists, fitness organizations, department stores, property management, etc) assisted with receiving, tracking, preparing narratives and referring incoming callers, or taking messages, placing orders, reporting injuries for the police and fire departments; depends upon the account and what the client wants or expects.Emergency situations included handling customers of clients in need of immediate oil deliveries, patients in need of medical/dental care and lawyers' clients in need of bond/bail. We page or call the on call person and they reach their patient or client to help them in their emergency.Non-emergency situations included taking and preparing clear messages for clients regarding billing issues, payment questions, upcoming appointment dates, anything that isn't an emergency info is taken and left for the office the next time they check in, an automatic email, or automatic fax depending on how the client has their account setup.Updated on call schedules, proofread them to make sure of correct entry into the system

Plainville, Connecticut, United States

Provided fast and courteous service; trained employees in day to day operations of food delivery and customer service; Assisted manager with shift setup; Cashed out, assuring daily balance for next shift manager; and kept daily shift running smoothly.

Plainville, Connecticut, United States

Provided fast food delivery service; Assisted as lead in manager's absence; Provided fast and courteous service; Trained employees in day to day operations of food delivery and customer service; and Assisted manager with shift setup.

Plainville, Connecticut, United States

Handled the company's savings and checking accounts; Assured that the books balanced daily as well as monthly and yearly; Checked books against bank statements, input fees, payments, etc into bank ledger and kept books balanced; Responded to calls for large client base for collections on bad checks or money owed for gym membership, doctors appointments, cell phone and/or cell phone service as well as all different other companies; Solved issues and if necessary referred callers to appropriate collection team; Prepared information from caller to be promptly distributed to client; Processed deposits and credit card payments; Entered debits/credits into ledger and balanced cash journal; Prepared payment histories for client base, data entry of all incoming accounts from our clients including bad checks, also running EFTs everyday and inputting payments; Post office runs to receive daily payments, business to setup and mail returns entered daily into our CRS/CRT program; taking any payments that need to be made if collector isn't available.

Bristol, Connecticut, United States

Provided courteous and fast food delivery service in busy, fast paced environment; Trained new employees, and the new employees would shadow me as I took care of the customers; This is where I first learned the art of providing great customer service.

Farmington, Connecticut, United States

Cared for two wheelchair bound individuals; Assisted with cleaning and laundry; Used Hoyer lift to help clients get into and out of bed at night and in the morning; Setup clients nightly needs; Putting CPAP mask on both clients; Changing patient's catheter; Dressing and caring for any bed sores or wounds as well as documenting them for the clients and other healthcare professionals.

Forestville, Connecticut, United States

Assisted customers with food and beverage service; Got to know my customers on a personal level and knew what they wanted and gave terrific service to them as well as the customers that I didn't know; Answered phones, took phone orders and booked parties; Cleaned, stocked, and organized; Trained new employees.

Farmington, Connecticut, United States

On behalf of Advanced Communications clients (florists, grocery stores, law firms, doctors, dentists, fitness organizations, department stores, property management, etc) assisted with receiving, tracking, preparing narratives and referring incoming callers, or taking messages, placing orders, reporting injuries for the police and fire departments; depends upon the account and what the client wants or expects.Emergency situations included handling customers of clients in need of immediate oil deliveries, patients in need of medical/dental care and lawyers' clients in need of bond/bail. We page or call the on call person and they reach their patient or client to help them in their emergency.Non-emergency situations included taking and preparing clear messages for clients regarding billing issues, payment questions, upcoming appointment dates, anything that isn't an emergency info is taken and left for the office the next time they check in, an automatic email, or automatic fax depending on how the client has their account setup.Updated on call schedules, proofread them to make sure of correct entry into the system.