Heather Braatz Email and Phone Number

• Collaborate with faculty, staff, and external partners in conceptualizing, organizing, sequencing, designing, and planning the development of creative and meaningful learning experiences• Develop engaging, effective, and interactive instructional materials that promote student engagement and learning outcomes across a variety of online digital learning experiences• Coordinate the course development process, managing the various deliverables and processes to ensure projects are completed on time and at standards of quality• Collect and integrate user-experience data into the design of learning materials for a wide variety of student personas• Identify and assist with the adoption of innovative and effective learning pedagogies and instructional techniques• Evaluate new and existing courses and learning materials to provide feedback, guidance, and needed direction to ensure they meet standards for modern instructional practice• Collect, analyze, communicate, and make recommendations from quantitative and qualitative data related to the performance of courses, learning materials, and student outcomes• Lead, mentor, collaborate with, and advise colleagues and peers surrounding pedagogy, and best practices in instructional design• Research, analyze, and synthesize current research surrounding new and innovative approaches to teaching and learning, particularly in the online/eLearning space• Provide consultation and training to faculty surrounding best practices in teaching and learning, including face-to-face, online, and hybrid strategies

• Develop learner-centered experiences by applying adult education theories, frameworks, research processes and design approaches to the production of online courses.• Act as an internal consultant to combine multiple perspectives into holistic solutions that focus on quality and enriching the on-campus and online learner experience. • Design and manage new student orientation and student support courses for the online program.• Plan content and produce videos, learning activities, infographics, and interactions to create effective, engaging, and intuitive learning.• Audit existing programs to identify knowledge gaps; redesign course curricula and revamp content to fulfill outcomes. • Conduct internal training with an emphasis on student support; facilitate onboarding process for faculty use of Camtasia, Canvas, and video conferencing tools for online instruction. • Establish measurement and evaluation tools that include self-assessments, course evaluations, and performance reports.• Monitor and improve search engine optimization through the production of educational videos and continuing education events.• Use strong project management skills in developing outcomes that positively impact the institution.• Online Instructor for Historical to Contemporary Funeral Practice (SP2020) and Independent Study (FA2020, SP2021, SU2021).• Campus Instructor for Funeral Directing, History, and Funeral Practicum (FA2022 to SP2024).

The National Cemetery Administration honors Veterans and their families with final resting places in national shrines and with lasting tributes that commemorate their service and sacrifice to our Nation. The Advisory Committee on Cemeteries and Memorials is a statutory committee authorized by Congress to furnish consultation and advice to the Secretary of Veterans Affairs regarding the administration of the national cemeteries, soldier's lots and plots which are the responsibility of the Secretary, and regarding the selection of new national cemetery construction sites, the erection of appropriate memorials and the adequacy of Federal funding for operation of the National Cemetery Administration.

• Responsible for assisting in the development, preparation, delivery, and promotion of professional development programs and events. Management of distance learning, eLearning instructional design, onsite program or event coordination, and various continuing education processes.• Presenter, facilitator, and proctor for NFDA's Certified Preplanning Consultant (CPC) Program. Distance learning library services and information literacy instruction, resources, and student support. • Coordination of logistics with other departments as required to ensure AV, multimedia, session scheduling, signage, recording, program information, file management, and contracts are submitted in a timely manner.• Professional development event planning and liaison for program promotional messages and registration information with Marketing department. • Promotes and assists in carrying out the NFDA mission dedicated to supporting members in their mission to provide families with meaningful end-of-life services at the highest levels of excellence and integrity.

• Performing pre-employment screenings for healthcare providers.• Hiring and training of new investigators.• Development of marketing materials and creation of rich media presentations.• Monthly financial analysis and billing reports.

• Creating meaningful ways to pay tribute to a loved one by planning and producing indelible funerals, memorial services, and celebrations of life. Serving families with respect, integrity, and compassion; understanding customer needs and providing support.• Maintaining a high level of excellence in all interactions, between families, fellow associates, and the professionals involved in end-of-life care. • Management of cases in SharePoint, processing contracts, utilizing a variety of Microsoft Office products. Fluent in HMIS and HMIS+, understanding of monthly sales performance and financial reports.• Working directly with healthcare professionals at presentations and planning educational events regarding best practices and industry-specific information.• Leading fellow directors and sales counselors in compliance audits, as well as creating tasks to help teams reach and exceed quotas and sales goals. Understanding customer needs and providing support; serving the bereaved and planning arrangements. Perform removals from place of death, handling of human remains and personal effects, cataloging property.

• Highest scores and online reviews in customer satisfaction surveys company-widefor three consecutive years, including locations in Ohio, Florida, and Indianapolis.• Skilled in recognizing and courteously adapting communication and sales approach to distinct personalities and situations.• Organizing, presenting, and speaking at funeral marketing events, conventions, panels, conferences, vendor fairs, and social functions.• Data entry for death certificates, processing of vital statistics information, and communication with physicians and healthcare providers; coordination of paperwork.• Generate company financial sales reports, bookkeeping and invoicing, web storeaccounts and statements, cash handling, credit card transactions, and vendor accounts.• Maintain a positive atmosphere by overseeing daily operations and office management, create a smooth workflow and support a high efficiency workplace environment.

• Growth of web presence for search engine optimization, creation of Wikipedia entries for notable burials, transactions, and communication.• Creation and graphic design of advertising and marketing publications, custom programs for clients.• Development of two Articulate training modules for new sales hires; documentation of procedures and development of a “low cost funeral home” model for future franchises.• Lead for corporate marketing and web presence team.• Production, moderation, and circulation of weblog posts, online news feed, and monthly newsletters, implementation of corresponding community events and press releases.

· Hired, trained, and managed a staff of 18 employees, opened two new locations within a two year span.· Provided diligent customer care and garnered customer feedback for marketing research.· Problem resolution and mediation, acted as liaison between the franchises and corporate office.· Supervised daily operations, upheld a high level of efficiency, and produced a manual of procedures.

· Provided assistance to sales team, and employed of an exemplary level of service to customers.· Performed an intermediary role between departments, and exercised problem resolution.· Supported adherence to a system of organization and implementation of diligence in all operations.· Maintenance of corporate accounts, invoicing, and financial processing.

· Enjoyed the company of brilliant artists.· Sought after knowledge in the darkroom of the mind.· Encouraged others to look up.