Heather B. Email & Phone Number

Bellevue, Washington, United States

The Customer Solutions Representative is responsible for ensuring customers receive their orders on-time and to specification. This role interacts with customers, suppliers, and service providers via phone and email to employ a consultative solutions approach to process numerous business transactions effectively and efficiently. ChemPoint resources are utilized to formulate and deliver solutions based on customer and supplier needs.

Everett, Washington, United States

I excelled in processing and expediting customer service orders through both phone and email, ensuring high levels of customer satisfaction. I served as a key information source on products and services, employing a consultative approach to problem-solving and complaint resolution through active listening. My responsibilities also included managing a substantial volume of customer requests using Five 9 Cloud and Microsoft Dynamics CRM systems, guiding customers through the Fluke External web… Show more I excelled in processing and expediting customer service orders through both phone and email, ensuring high levels of customer satisfaction. I served as a key information source on products and services, employing a consultative approach to problem-solving and complaint resolution through active listening. My responsibilities also included managing a substantial volume of customer requests using Five 9 Cloud and Microsoft Dynamics CRM systems, guiding customers through the Fluke External web program, addressing price inquiries, and prioritizing support for premium care plan customers to ensure regulatory compliance. Show less

Everett, Washington, United States

I played a pivotal role in interfacing with cross-functional teams to address and resolve customer inquiries. I adeptly utilized a range of tools and systems, including billing systems and knowledge bases, to assist with resolutions, processed customer orders with accuracy, and ensured compliance with company and government regulations. My skills were crucial in resolving delivery, pricing, order status, and item clarification issues, contributing significantly to improved customer satisfaction… Show more I played a pivotal role in interfacing with cross-functional teams to address and resolve customer inquiries. I adeptly utilized a range of tools and systems, including billing systems and knowledge bases, to assist with resolutions, processed customer orders with accuracy, and ensured compliance with company and government regulations. My skills were crucial in resolving delivery, pricing, order status, and item clarification issues, contributing significantly to improved customer satisfaction and retention. Show less

Everett, Wa

I provided essential administrative support, facilitated project development, and managed budgets and schedules. I led the charge in organizing office supplies and equipment procurement, streamlined administrative procedures for efficiency, and coordinated significant company events and initiatives. My role was integral in maintaining electronic record systems, offering phone and front desk support, and enhancing the overall administrative functioning of the organization.

Bothell Washington

I was responsible for managing client communications, scheduling appointments, and entering crucial data into the company database. I tailored responses to special customer requests to ensure satisfaction, liaised with relevant departments to solve customer issues, and contributed ideas for institutional improvements. My commitment to understanding company policies and applying sound judgment fostered strong relationships with customers and associates, highlighting the development of… Show more I was responsible for managing client communications, scheduling appointments, and entering crucial data into the company database. I tailored responses to special customer requests to ensure satisfaction, liaised with relevant departments to solve customer issues, and contributed ideas for institutional improvements. My commitment to understanding company policies and applying sound judgment fostered strong relationships with customers and associates, highlighting the development of exceptional service standards. Show less

Bothell, Wa

I conducted inventory research using Onyx, Visual Mfg, and other software tools. My responsibilities included updating monthly sales ranking reports, troubleshooting equipment and software issues, and ensuring database accuracy. I addressed customer inquiries about orders, provided technical training, and offered product information to customers and sales representatives. Additionally, I processed exchange agreements and return authorizations, negotiated contract terms, and maintained various… Show more I conducted inventory research using Onyx, Visual Mfg, and other software tools. My responsibilities included updating monthly sales ranking reports, troubleshooting equipment and software issues, and ensuring database accuracy. I addressed customer inquiries about orders, provided technical training, and offered product information to customers and sales representatives. Additionally, I processed exchange agreements and return authorizations, negotiated contract terms, and maintained various records manually and electronically. I provided training and support to inbound and outbound teams for Order Processing and Call Center procedures. Show less

Business/Office Automation/Technology/Data Entry

Various Business Courses taken during the course of my career

Graduate - High School Diploma, General Studies

Activities and Societies: Photo Club, Concert Choir, Business Education 3 years of Choir, 4 years of Photography and Photo Club, 3 years.