•Established the practice location with one full time therapist and grew the practice to 5 therapiststreating an average of 120 patients per week in under two years time.•Trained and mentored administrative staff members in company policies, daily task execution andindustry best practices.•Assisted Chief of Administration with the hiring of all new front desk staff.•Prepared financial statements and claims for insurance companies.•Managed office budget to handle all needs, including inventory, medical supplies and vendorservices.•Maintained impeccable office organization to support efficiency, professionalism and performanceobjectives.•Verified patient information by interviewing patient, reviewing and/or recording demographics andinsurance information.•Handled all patient calls and maintained 5 Physical Therapists schedules simultaneously ensuringall schedules were consistently full.•Collected and completed all patient copays and patient check ins on a daily basis.

• Lead a team of 5+ BHT's daily duties included problem solving, AMA prevention and resolving anyconflict resolution.• Provided quality recovery services by collaborating effectively with team of clinicians, nurses andtechnicians in order to best assist patients with various behavioral problems including, substanceabuse, eating disorders, mental instability and/or physical and emotional abuse.• Ensured patient's individual needs were consistently met by monitoring progress and providingappropriate solutions and support as needed.• Observed and documented patient's behavior, reporting any changes in physical and mental statesto medical staff.• Performed routine checks, urine drug screen and vitals on patients to ensure the highest quality ofhealth and safety was met at all times.

• Lead a team of 3 Intake Specialists; daily duties included making sure all biopsychosocialassessments, intake paperwork and collected payments were completed in a timely fashion.• Provided assessments regarding the mental health and psycho social needs of clients, such asidentifying patients strengths, possible barriers to recovery, interpersonal issues, physical andmental impairments to determine nature and degree of substance use disorder• Assisted insurance utilization specialist by providing clinical documentation to be used duringutilization review; assisted primary substance abuse counselors in creating treatment plans and thehandling of case management issues; assisted Service Coordinator with collecting payments,communication with surrounding treatment centers.• Direct communication with medical staff with collateral information regarding patients' previouscare, concerns and financial issues when payment was required for medications and/or treatment.• Additional daily duties included greeting guests at the front door, signing for packages, answeringhigh volume of telephone calls, scanning and faxing of documents, training of new staff,organizing department schedule, and provided notary services when needed.

• Built, managed and maintained a sales organization of over 200 sales consultants. • Consistently met and exceeded sales and recruiting goals averaging 12 new recruits and $3,000 in personal sales and $75,000 monthly team sales. • Earned Company paid BMW in 45 days and a second BMW within several months of first acquisition. • Promoted 3 times within first month of representing company.

• Built, managed and maintained a large sales organization of over 650 consultants. • Developed, tested and implemented new sales strategies to further personal and team successes.• Consistently met and exceeded sales goals with a focus on creating loyal customers resulting in personal growth as well as the achievement of being the only sales leader to earn Top Sales and Top Business development awards for 9 consecutive years. • Provided feedback on how to move the company further and how to operate more effective as a whole as well as trained others throughout the corporation. • Elected to serve on the FYP Inc National Advisory Board assisting the CEO. • Other duties included heavy phone and data entry , website design, managing and shipping inventory, maintaining customer database, creating monthly promotions and sending company newsletters.