Heather Capuano Email & Phone Number

StageRomeo & Juliet Juliet High School PlayThe Nutcracker Sugar Plum Fairy Renaissance Theatre Macbeth Hecate Renaissance TheatreFilm/Video/Print/ModelingLast American Guido Other Woman The Last American Guido LLCJustice,Murder,Joker,Bride Lead Bride A New Film Noir AdventureTudella Salon Book (Print) Fashion Model Tudella Salon PublicationSunovian Hostess Industrial ShootMacaroni Grill Hostess Advertising CommercialDead Man Down Pedestrian Columbia PicturesThe Bitter Pill Psychiatrist Open Road FilmsPolitical Animals Supporter USA NetworkThe Shawshank Redemption Prisoner Columbia PicturesFallen Pedestrian Warner Bros. PicturesDancing On Mau-E Club Dancer Local airing from Club MauiAnthony Parmelee Model PhotographyTached Out Racing Car Model Photography Promo PrintHot Summer Nights Car Model Photography Promo PrintNY Elite Convention Statue of Liberty Liberty Travel/Live Promo

Ensuring that all customers’ needs are completely met, hiring and training staff, setting goals for my employees to help maximize and meet their sales goals. Put detailed plans together to meet sales objectives while holding my staff accountable for missed opportunity. Operate revenues and expenses, deposits, inventory control and daily financial accounting. Interact with small business owners to bring business and develop more revenue for the company. Lead and teach my team the sales process and reward the positive while coaching the negative. Assist the Store Manager in the daily operation of the retail store and raising customer feedback scores. Maintaining all inventory levels, conducting physical inventory checks, maintaining store appearance and day to day paperwork as directed. Ensuring sales floor is running efficiently, courteous handling of customer requests, selling, billing/service problem resolution, bill payments and technical troubleshooting, resolving customer escalations while ensuring store is opened and closed appropriately by following standard procedures in compliance to Human Resources and company policy and procedure. Send out weekly communications of merchandising changes to my area consisting of 9 stores and following up to make sure each store is 100% compliant. Drive results to make the Philadelphia number one in merchandising/advertising and random store visits to walk through and point out missed opportunity. Held assistant managers and store managers accountable for completion of all deadlines and requirements I have set while working closely with my area manager to ensure policy, procedure and the required changes are all met.Achievements• Developed the email campaign that is now used throughout the company.• Won numerous VP luncheons. • Recognized on the company’s “You Own It” section.• Raised, hit and exceeded quotas in my location(s).• Ran two locations simultaneously.

Investigate using surveillance equipment and reporting the activity for various clients. Trained new field investigators on hidden surveillance equipment that is used daily. Built cases for clients based on each subjects’ daily activities including field notes and hard evidence. Made detailed notes to concur with the evidence gained on the subject to bring to court. Performed interviews with people who could help build the case. Achievements• Perfect undercover surveillance investigator (never became suspicious or noticeable). • Completed jobs by the deadline to save the company money.• Head court investigator due to paying close attention to detail.

Retail Store Manager/NutritionistProvide customers with knowledge on workout equipment as well as nutrition information for all products carried in my location. Hire, train and develop a team to provide knowledge and satisfaction to each customer. Creating and receiving orders while dealing with multiple vendors. Setting goals for my employees to help maximize and meet their sales goals. Put detailed plans together to meet sales objectives while holding my staff accountable for missed opportunity. Operate revenues and expenses, deposits, inventory control and daily financial accounting. Maintaining all inventory levels, conducting physical inventory checks, maintaining store appearance and day to day paperwork as directed. Ensuring sales floor is running efficiently, courteous handling of customer requests, selling, resolving customer escalations while ensuring store is opened and closed appropriately by following standard procedures in compliance to Human Resources and company policy and procedure.Marketing ManagerCreated and generated advertisements for my 3 locations. Put together creative bundles for my employees that made it easier to exceed sales goals while maximizing company profits. Utilized strategic planning and forecasting to make decisions necessary to meet or exceed company’s budget goals, such as monitoring the activities of competitors, estimating demand for the company’s products and services and monitoring market trends that can impact the need for new product development. Created promotional campaigns and branding strategies within the pricing guidelines.Achievements• Quickly learned how to design advertisements. • Exceeded sales goals that allowed my store to get a juice bar.• Gained company profits that moved my store from a medium revenue store to a high revenue store.• Completed jobs by the deadline to save the company money.

Answered telephones and recorded messages for all office personnel. Input addresses for office mailings. Managed and supervised all office procedures as well as office requirements. Prepared and monitored all correspondence for the company. Set up appointments for clients as well as entertaining prospective clients. Assisted in the daily office duties including but not limited to the copying, printing and typing of memo’s and documents. Studied and learned all aspects of COBRA and FSA work for a medical benefits firm in which we provide coverage support for over 100 major companies. Opened, sorted and mailed documents on behalf of the clients. Achievements• Hands on training and proficiency with word, excel, PowerPoint and outlook. • Efficient typist at 70 words per minute.• Promoted to Office Secretary within 3 months.• Commitment typist for mortgages. • Received numerous praises including the Extra Effort Award for the third quarter of 2002.

Ensuring that all customers’ needs are completely met, hiring and training staff, managing all cast register operations, cash reconciliation’s and customer service escalations. Operate revenues and expenses, deposits, inventory control and daily financial accounting. Assist the Store Manager in the daily operation of the retail store and maintaining a 100% incident free title. Maintaining all inventory levels, conducting physical inventory checks, maintaining store appearance and day to day paperwork as directed. Follow procedures in compliance to Human Resources and company policy and procedure as well as OSHA regulations. Ordered merchandise for the store, made the employee’s work schedules, ensured that all employees complied with all safety policies and procedures. Achievements• Received two promotions within the first year.• 100% Incident free environment 2 consecutive years.

Answered telephones and recorded messages for all office personnel. Input addresses for office mailings. Managed and supervised all office procedures as well as office requirements. Prepared and monitored all correspondence for the company. Learned legal terminology and typed up legal documents. Assisted attorneys with a variety of duties related to legal documents, research and organizing law libraries. File Clerk/Commitment TypistTyped up deeds and ran various errands to City Hall. Conducted private investigative work on the field and attended court sessions with the firm’s attorneys to gather knowledge of court proceedings. Achievements• Hands on training and proficiency with word, excel, PowerPoint and outlook. • Efficient typist at 70 words per minute.• Promoted to Legal Secretary within 6 months.• Commitment typist for deeds and legal documents. • Learned the required knowledge of the legal system, terminology and procedures.

Education record

Bachelor Of Science (Bs), Criminal Justice, Pre-Law

Activities and Societies: President of the Criminal Justice Organization, Member of the Pre-Law Society, Teacher’s Assistant, Greek Life.

Associates, Criminal Justice/ Pre-Law

• Graduated with honors. • Deans List.