Heather L. Carpenter Email & Phone Number

Bossier City, LA, US

Shreveport, Louisiana, US

• Oversee an Institute that houses a full-service call center and 11 staff and student workers with the mission of building the capacity of nonprofits locally and nationally through our three programmatic areas.
• Oversee budgeting and fiscal management to ensure contracts are fully staffed and client needs are met.
• Co-establish nonprofit advisory board for improved community collaboration.
• Launched new BS in Nonprofit Administration, Undergraduate and Graduate Certificates in Nonprofit Administration.
• Enhance the Institute’s social media and marketing presence for increased visibility.
• Developed State of Nonprofits in Louisiana annual economic report and event.

Shreveport, Louisiana, US

Shreveport, Louisiana, US

Shreveport, LA, US

• (I now do consulting and training within the Institute for Nonprofit Administration and Research at LSUS)Initiated multiple research projects and studies to evaluate various programs. Advised on strategic initiatives.
• Led a feasibility study for Professional Doctorate in Philanthropy at the Lilly Family School of Philanthropy.
• Designed curriculum for a non-credit, nonprofit finance certification for Rice University.
• Crafted business plan, curriculum plan, development plan, and board member recruitment for new certificate in Social Sector Leadership at John F. Kennedy University.
• Built freelance blog on nonprofit leadership with over 1,500 unique monthly visitors and featured in the Chronicle of Philanthropy, Philanthropy Journal, and Philanthropy News Digest.
• Garnered over 4K Twitter followers through blogging at national nonprofit conferences.

Baltimore, Maryland, US

• Connected students to opportunities with the international association and nonprofit honor society. Ensured the MA in Nonprofit Management program’s curriculum and program learning objectives adhered to Academic.
• Established a program for fundraisers in the region to acquire certification and a master’s degree in Philanthropy.
• Honored with the President’s Award for Meritorious Service in 2017.

Baltimore, Maryland, US

• Oversaw daily functions and long-term strategy for 12 undergraduate and graduate programs in business, leadership, international business, marketing communication, economics, risk management, entrepreneurship, and.
• Co-founded an Advisory Board for the Business and Economics department to improve community and student connections.
• Formed academic program partnerships with the United Way of Central Maryland and Catholic Charities of Baltimore to help expand leadership capacity.
• Increased department visibility with the creation and management of social media presence and content development plan.
• Ensured compliance with Accreditation Council for Business Schools & Programs standards with annual assessment reporting.

Allendale, MI, US

• Developed curriculum and instructed courses in the Master of Public Administration, Master of Philanthropy & Nonprofit Leadership, and Bachelor of Arts in Public & Nonprofit Administration programs.
• Contributed to university, college, and school committees to improve student and faculty relations.
• Created and Implemented a marketing and social media plan as a chair of the external relations committee.

San Diego, CA, US

• Administered research studies in center dedicated to educating leaders and advancing the nonprofit and philanthropic community. Examined issues of strategic importance to the nonprofit and philanthropic sector.
• Secured $50K Kellogg Action lab grant to fund research and evaluation efforts of national initiatives to promote careers in nonprofit.
• Obtained funding and partnership from Nonprofit HR Solutions to conduct the national 2010 and 2011 Nonprofit Employment Trends Survey.
• Recruited 7 nationally respected HR presenters for a conference on Nonprofit Employment Trends Survey.
• Organized HR symposiums for San Diego-area nonprofits to learn about the results of the Nonprofit Employment Trends Survey.
• Performed audit of Nonprofit Leadership & Management master’s degree program with survey of alumni and local organizations on the impact of students’ applied projects.

• Oversaw and managed operations of international nonprofit organization whose mission is to connect nonprofits and NGOs with software solutions to better achieve their missions.
• Created and directed the San Francisco Nonprofit Technology Center, presiding over nonprofit specific software trainings in the 2,300 sq. ft. of collaborative work space with 6 nonprofit tenants.
• Streamlined event planning process and organized over 10 events and trainings per year.
• Improved marketing, communications and outreach strategies for increased event attendance.
• Administered fiscal sponsorship program, providing governance and fiscal advice to projects.
• Blogged about Nonprofit Management and Operations and interviewed by national women’s’ Blogging website.

• Oversaw and managed administrative, finance and fundraising staff in performing daily operations of statewide nonprofit organization whose mission is to help low-income families pursue higher education and training to.
• Planned and initiated comprehensive database system for organization including individual donor management system, refining donor record keeping, donor cultivation and gift recognition.
• Conducted grant record keeping and assisted writing programmatic and administrative grants.
• Engaged in strategic technology planning and budget process, overhauling website for improved donor cultivation.
• Coordinated annual direct mail appeal and quarterly mailings, employing bulk mail process for cost savings.
• Improved media tracking and posting system, revitalizing communications efforts.

• Conducted daily activities for national nonprofit organization that provides scholarships to emerging world scholars pursuing PhD’s in the United States, interacting with the Board of Directors on a weekly basis.
• Managed finances and administered accounting reports, maintaining nonprofit accounting standards.
• Started gift-in-kind donation program for scholars, raising over $22k in in-kind donations, increasing community involvement.
• Co-organized and recruited advertisers for annual golf marathon, raising over $32k at first event.

Phd, Leadership Studies - Nonprofit Leadership And Management

Masters Of Management (Mmna), Nonprofit Administration

B.S., Business Administration, Management

Education record