Oversee and perform accounts receivable functions, ensuring timely and accurate invoicing and collection. Monitor accounts to identify outstanding debts and coordinate with clients to facilitate payment, while maintaining all records of receivable transactions. Implement and manage effective cash collection strategies, and all payments are posted promptly. Coordinate with clients to resolve payment issues and discrepancies promptly, while providing excellent customer service. Review and manage client contracts to ensure compliance with financial terms. Handle chargebacks and disputes, working with internal and external stakeholders to resolve issues. Develop and implement policies to minimize chargebacks and improve contract compliance. Assist clients in closing their books at the end of each month. Prepare and analyze financial reports, ensuring accuracy and completeness. Collaborate with internal departments to gather necessary financial data for month-end reporting. Develop and maintain strong relationships with clients, ensuring satisfaction with financial processes and services. Implement best practices in accounts receivable, cash collections, and contract management. Monitor industry trends and regulations to ensure compliance and optimal performance. Create KPIs reporting that monitors, anticipates, and communicates potential implications to the businesses. Communicate results through concise monthly commentary and meetings with key stakeholders. Perform ad-hoc analysis and financial modeling to support business partners, management, and others as needed to enable fact-based decision making. Assists with the identification and completion of annual goals and other projects to enhance operational efficiencies and complete assigned projects on a timely basis. Provide additional financial analyses, research, and support to management, corporate personnel, and others as needed. Maintains supporting documentation to back-up analyses and reports.

Monitor the work activities of assigned Accounts Receivable associates to meet specified goals, ensure proper and consistent compliance with company approved credit policies, A/R and cash application procedures. Effectively work individual portfolio and meet specified goals. Provide feedback to the A/R Supervisor and escalates issues when appropriate; provide feedback for opportunities to improve standard operating procedures. Provide training for new associates on A/R procedures and polices, as well as implementation of new procedures. Ensure the proper and timely processing of requests for the return of customer credit balances; monitors credit disbursements. Perform in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing. Responsible for the maintenance of accounts receivable ledger, accurate identification of overpayments, deductions and adjustment of customer claims. Identifies payment discrepancies and initiates dispute resolution process; performs follow up procedures as needed. Maintain professional and frequent contact with external clients in order to address all payment issues. Ensure appropriate and timely processing of requests for the return of customer credit balances. Participate in financial and operational audits, as required. Perform related duties as assigned.

Provide dispute resolutions; perform follow-up procedures as needed. Proactively gain payment on accounts and advise on overdue accounts according to payment terms within department’s guidelines and key performance indicators (KPIs). Responsible for maintaining and documenting all records and interactions of delinquent accounts, unapplied cash, incomplete files, and credit risks or any other discrepancies. Maintain contact with internal and external customers to address all cash, credit and collection issues. Maintains accurate details on work performed each week on aging reports pulled every week and ensure each account is properly notated with information; perform follow-up when needed. Maintain record and create pivot tables for review of categories, (Chargebacks, Invoices, Deductions, Returns, Unallocated payments). Initiate refunds regarding debit balances or closure of accounts. Must maintain a collection percentage of 97% as per the stated departmental goal and maintain an average of 34 days to pay. Follow company policy and procedures in relation to HIPPA and other confidential information. Process Bad Debt Reconciliation for End of Month. Work closely with multiple teams to ensure that all clients get the most accurate details on what is owed. Strong analytical work and capable of providing follow-up details on any concerned accounts.

Daily Cash Application. Manages accounting functions including maintenance of general ledger and project accounting. Generate, review, validate and distribute financial statements. Responsible for monthly closing of financial records and posting of all month end. Review and prepare reconciliations and post journal entries related to accruals, prepaid accounts. Prepare monthly financial reporting packages to various groups and subsidiary companies under tight schedule. Prepare schedule and analyze various balance sheet general ledger accounts. Consolidate quarterly and annual financial statements for all affiliates. Assist director with external auditors as part of the financial reporting process and prepare annual auditors report draft and supporting schedules. Support and assist as needed with budgeting, forecasting and cash flow projects

Process Payroll. Manage office staff and oversee all duties. Manage disputes with employees and / or customers. Pay any bills related to 1st source and their branch companies. Process any deposits for all companies. Maintain the bank statements. Process And mail AR statements. Monitor and collect all past dues. Cash posting. Maintain all end of month for CPA. Execute disciplinary actions. Maintain and policies and procedures.

Managing customer support personnel schedules and tasks. Maintaining customer support departmental procedures. Managing client support requests. Managing client document approval procedures. Creating metric reports based on daily support activities. Performing regular quality assurance checks on customer support personnel. Directly supporting client support requests. Directly supporting client document approvals.

Establish new customer accounts. Balance and post daily receipts for Accounts Receivable. Prepare and facilitate adjusted accounts. Prepare monthly disconnect list for non-payment. Review and approve changes in customer accounts. Post payments and deposits. Manage cash drawer daily and new customer account deposits. Final billing management. Research consumption on disputed billing and resolve with customer.

Answer and screen calls for new prospects and or residents. Build long term loyalty and trust. Obtain market surveys from local competitors and communicate with cross marketing. Prepare Legal Lease Agreements and renewals. Maintaind and filed confidential documents. Proven negotiating abilities to close Lease Agreements. Conduct background checks and evaluate credit to determine if prospect qualifies. Knowledge of property and local properties. Maintain sales etiquette.