Heather C. Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Payoneer is a global commerce technology company which helps the world’s small and midsized businesses (“SMBs”), particularly in emerging markets, do business by making cross-border money simple to pay and get paid, manage their funds, and grow their business. Payoneer was incorporated in 2005 and went public in June of 2021 on the NASDAQ stock exchange with ticker PAYO. Payoneer has over 2,000 employees, in global and regional offices in the Americas, Europe, and Asia Pacific, supporting 22+ languages, with customers in almost every country and territory in the world.During my time at Payoneer, I led three distinct teams: HR Strategy, Talent Acquisition and Talent Enablement.

New York, Ny, Us

Founded and grew the HRBP, Learning and Development and Organizational Development teams to over 35 people, supporting a 4,000+ person organization in Australia, Canada, the US and other countries around the world.

Oakland, California, Us

San Francisco, California, Us

- Responsible for managing employee relations and implementing HR processes and programs within a global 750 person client group of software engineers- Acted as a coach and advisor to managers in order to facilitate more effective people management- Involved in the design and execution of strategic talent initiatives that impact tech-wide and Uber-wide programs- Developed a three part diversity program for a 100 person client group after identifying a need for inclusion and communication training that stemmed from a series of employee issues. - Designed content and identified key audiences for low performance management training after observing the performance review cycle. Partnered with leadership to record training that continues to be used for all new managers in Tech- Successfully led the annual performance review process for over 3,000 engineers with a continuous improvement mindset, which resulted in improved training, more consistent calibration sessions, and overall increased productivity

Waltham, Ma, Us

- Partnered with 400+ local and remote clients across R&D, Sales, Finance, IT, Marketing, Customer Support, and Project Management to boost organizational productivity and competence.- Counseled staff on performance evaluations, resolving formal/informal complaints per business guidelines and adhering to local, state, and federal regulations.- Utilized extensive business acumen and comprehensive financial knowledge to make informed decisions regarding salary ranges, promotions and layers analysis.- Championed effective talent management strategies by assisting managers in identifying essential resources for employee/departmental training needs.- Navigated complex employee relations leading to discipline or terminations, adhering to rules.- Supervised the annual performance management process ensuring optimal results.- Implemented HR strategies enhancing overall organizational performance.

Waltham, Ma, Us

- Supported the compensation process for over 7,000 employees in Asia Pacific/Emerging Markets ensuring competitive salaries within budget constraints.- Supervised expatriate process for employees transitioning to/from Asia Pacific and Emerging Markets; collaborated with legal counsel to craft contracts and provide timely support on ad hoc issues.- Reported to the HR VP of APAC and Emerging Markets, fostering connections among corporate HR, divisional VPs, Business Unit HR Directors, and country HR leadership for process consistency.- Resolved employee issues, managing programs for employee and leadership development.- Assisted in smooth onboarding of new regional HR Directors and Vice Presidents.- Identified key metrics highlighting people-related costs, ROI, and efficiency.- Accelerated significant progress in building strong leadership bench-strength.

Waltham, Ma, Us

- Orchestrated international interview logistics, scheduling 50-60 weekly interviews while adhering to strict timelines, deadlines, and confidentiality rules including EEOC and OFCCP regulations.- Compiled vital statistics for monthly dashboards and quarterly recruitment metrics using HR systems like Epicor, Cognos, and PeopleFluent, aiding senior leadership in assessing company-wide growth.- Fortified data integrity as the systems administrator for PeopleFluent applicant tracking system, effectively liaising with vendors to troubleshoot user issues.- Streamlined pre-employment testing process, meticulously reviewed background checks, and determined employment eligibility for potential hires.- Championed the creation of a Talent Acquisition Center by leading recruitment and standardization processes across the organization.

- Administered central office for two restaurants: interviewed candidates, processed new hire paperwork, managed deposits, and ordered supplies. Also led team meetings.- Orchestrated simultaneous private events successfully for two restaurants, encompassing a wide variety of occasions from weddings to business dinners.- Expertly crafted, supervised and negotiated event contracts covering hotel accommodations, audio visual equipment, and food & beverage services.- Pioneered marketing strategies on social media, enhancing business during slow shifts.

Memphis, Tn, Us

• Helped to plan and organize dinners and galas in New England, as well as core events such as Give Thanks. Walk, Up Till Dawn• Participated in weekly staff meetings and contributed to brain storming and creative processes, as well as the introduction of new technological innovations to office staff

New York, Ny, Us

• Worked with the Creative Services team to set up Bon Appétit’s signature event, the Supper Club & Café• Was a core team member assisting in the coordination of various client galas and the 2008 National Sales Meeting• Streamlined marketing and clientele information into easily workable spreadsheets

Master Of Science (M.S.), Project Management, Corporate And Organizational Communication

Bachelor Of Arts Degree, Communication Studies