Heather C. Grady Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

• Skilled in configuring and deploying solutions that enhance business functionality and user experience.• Collaborate with stakeholders to gather requirements, design solutions, and support system implementations that improve operational efficiency.• Proactively troubleshoot and resolve complex technical issues, providing timely solutions to ensure uninterrupted service.• Create and maintain comprehensive documentation of system configurations, processes, and support procedures, including feasibility studies and user manuals.

Seattle, Washington, United States

Identify and prioritize external and internal customer feedback. Ensure that the product or feature will fulfill the customer need. Articulate what success looks like for a product and rally a team to turn that vision into a reality. Work as project manager/liaison with the product development team to manage product launches status, risk management, and marketing reports. Maintain strong customer relations and provide product support. Train, educate, and demonstrate new product features to external customers and internal departments.

Seattle, Washington, United States

C Level relationships. Point of contact for high revenue customers and internal teams to improve customer satisfaction, retention, and increase customer ROI. Includes proposing new solutions, resolving problems by analyzing opportunities to utilize existing capabilities. Assess product launch impacts and track user adoption/engagement. Analyze the findings and provide “results” reporting to internal teams and leadership executives in monthly updates and a Quarterly Business Review. Selected Accomplishments:● Launched key client projects across various internal teams to attain better results.● Trained, guided, and mentored account manager teams regarding new product releases.● Planned, designed, and developed new workflows to enhance efficiency and manage project timelines.● Identified revenue opportunities by partnering with the sales team.● Prioritized and determined the best client-facing solutions by collaborating with cross-functional teams.

Greater Seattle Area

Major responsibilities include: C Level relationships. Point of contact for high revenue customers and internal teams to improve customer satisfaction, retention, and increase customer ROI. Includes proposing new solutions, resolving problems by analyzing opportunities to utilize existing capabilities. Assess product launch impacts and track user adoption/engagement. Analyze the findings and provide “results” reporting to internal teams and leadership executives in monthly updates and a Quarterly Business Review. Selected Accomplishments:● Launched key client projects across various internal teams to attain better results.● Trained, guided, and mentored account manager teams regarding new product releases.● Planned, designed, and developed new workflows to enhance efficiency and manage project timelines.● Identified revenue opportunities by partnering with the sales team.● Prioritized and determined the best client-facing solutions by collaborating with cross-functional teams.

Greater Seattle Area

Major duties include:C Level relationships. Relationship-focused client management, that delivered integrated marketing strategies aimed at website improvements, organic search optimization, branding, and digital advertising by working closely with customers and internal teams. Revised, created, and executed website, branding, and digital ad campaigns to foster account relations. Collaborated with organic/digital advertising specialists, email marketing specialists, digital solutions managers, and technical support team to ensure customer success, ROI, and to meet as well as exceed clients’ objectives. Provided recommendations and action plans based on actionable insights.Selected Accomplishments:● Identified improvement opportunities by monitoring the effectiveness of digital program performance.● Detected opportunities to up-sell products by driving coordination between departments.● Nurtured customer relationship management by advising clients regarding campaign progress and ensuring the functionality of actionable metrics.

Sausalito, Ca

During my tenure as Regional Sales Manager,Major liabilities include:Represented company in travel and hospitability industry nationally. Presented, sold, and executed strategic campaigns by serving as a regional manager for the Southeast customers. Maintained CRM database, organized target email lists, and managed deliverables of print digital campaigns. Supervised budget, schedule, and concepts of print ads and digital campaigns, for more than 200 clients. Analyzed customer’s program effectiveness with a keen focus on enhancing business growth.Selected Accomplishments:● Generated $1.3M revenue from $300K revenue account within a year through robust strategies.● Prospected C Level clients at Starwood Hotels, Hyatt’s, Marriott’s, and Convention & Visitor Bureaus.● Implemented and oversaw single brand along with co-op projects ranging from $5K budgets to multi-level campaigns through print, events, and interactive campaigns of more than $50K.

Greater San Diego Area

In my previous role as Account Executive-Business Development,Major responsibilities include:Selling, designing, and managing targeted magazine print ads for the Arts and Entertainment vertical, including selling themed donor events for venues and museums, such as the La Jolla Playhouse, San Diego Museum of Art, and Museum of Contemporary Art San Diego.Highlights of my contributions include:► Prepared and delivered PowerPoint presentations to lead client pitches.► Built campaigns encompassing digital, prints, and events by efficiently executing budgets.► Leveraged strategic sales, marketing, business development, customer management, strong negotiation skills to attain excellent results.

San Francisco Bay Area

In my past role as Corporate Sales Manager / Event Planner,Major duties include:Efficiently developing and managing budgets in accordance with clients' programs, assessing locations and select venues, orchestrating services management by working onsite at events, selling and managing creative events for incentive, corporate, convention, and association groups, preparing 100-page PowerPoint presentations for corporate C-level executive clients, including AstraZeneca, Oracle, Genentech, Facebook, and Hitachi Consulting to win their company events.My top achievements within this role include:► Accomplished high-quality results within tight deadlines by balancing multiple priorities.► Achieved new client leads through effective presentations while cultivating business relationships with current clients.► Generated new leads to increase the size of potential client database from cold calls, industry events & market prospecting to include, conventions, corporations, meeting professionals, Associations, SMERF groups, concierges, hotels, Chamber of Commerce, Convention Center, and Visitors Bureaus.

Generated revenue from magazine, newspaper, and digital sales. Canvassed and researched industry conventions; for example MAGIC- biggest apparel convention on the west coast. Developed multi-media campaigns for clients.

Generated advertisement revenue in the entertainment industry. Developed movie promotions via the internet, newspaper, direct mail and Run-of-print (ROP) advertising. Assessed client marketing goals and developed products to meet those requirements. Managed ad-agency partnerships and coordinated solution driven campaigns.Built collaborative relationships with vendors and clients. Researched competitive markets and presented results and deductions to the movie studios management.

Mba

Honors Award for E-Commerce Business Plan Thesis

Aa, Merchandise Product Development

Cum Laude

Ba, Communication Design-Media Arts