Heather Lamb Email & Phone Number

San Clemente, Ca, Us

Chicago, Il, Us

Fort Myers, Florida, Us

Following Genoptix acquisition, promoted to lead team of 18 IT employees. Team has since grown to more than 30 employees, and 2 more teams have been added, bringing total to more than 50. Report to outgoing CEO, incoming CEO, and CTO. Support additional corporate executives with new LIS planning sessions and IBM Deep Dive project.Business Analysis & QA Teams:Implemented multiple process improvements and delegated teams to document and implement solutions in bug leakage, UAT, retrospectives, SNOW request pipeline ROI and prioritization, FISH smart reporting, and Scrum/Agile team standup.Interoperability Team:Took over leadership of 6 individuals in Oct 2020. Restructured and grew to high-performing team of 14 FTEs, including director, coordination, and solutions engineer, which I directly selected as key team leaders. Established process for intake of requests, prioritization, and client discovery to streamline interfacing process. Led Trapelo integration wOO 2.0, and Inivata integration of LIS (ongoing).

Fort Myers, Florida, Us

Concurrently with VP role, selected by incoming CEO to serve as chief of staff. Planned and prepared ELT and BOD meetings including agenda, meeting minutes, decks, agenda, and follow-up. Participated with all departments in LRP 5yr planning sessions. Participated in Employee Performance Pool review sessions. Planned and facilitated year-end ELT team-building, and year-end recap and planning for 2022 meeting in Boston, MA.

Fort Myers, Florida, Us

Led efficient, well-coordinated acquisition and integration of Genoptix in fewer than 18 months. Facilitated integration of all systems including LIS, finance/billing, historical patient results, and EHR. Developed new client portal to be similar to UX clients were accustomed to with Genoptix client portal.➢ Retained 100% of customers through 1,200 client accounts migrations by training all sales reps on process, creating collateral and tools for migrations, and hosting regular feedback sessions.➢ Boosted Net Promotor Score from 60 to 64 through frequent, clear communication with executives and client engagement. Hosted daily meetings regarding client disruptions to solve problems in real time.➢ Stock price increased to $35.99/share (Jul 2020) from $13.25 (Dec 2018).➢ Market cap grew to $4.25B (Jul 2020) from $1.5B (Dec 2018).

Fort Myers, Florida, Us

Brought on to pioneer newly established OBDM role with goal to capture business from Oncology and Specialty sector while preserving relationships and revenue from existing Hospital and Pathology business. Resulted in expansion to 7 OBDM positions across entire organization.Initiated extensive re-brand of Neogenomics Hematology full consult product offering, requiring coordination between operations, medical, logistics, client services, marketing, commercial and IT departments through development and implementation.➢ Ranked #1 OBDM nationally, Nov 2018 YTD, by working collaboratively and establishing trust with regional sales directors and territory business managers.➢ Generated $13M within first 6 months of 2019 by re-launching product to compete with “Compass” offering by Genoptix. Ultimately, decision was made to acquire Genoptix, which led to my selection as leader of integration (See “Director, Commercial Operations.”)➢ Improved patient outcomes and provided better clinical support for physicians by creating virtual tumor board where internal pathologist and treating doctor could review cases to determine best treatment plans.

San Diego, California, Us

Responsible for complete sales coverage (territory) of all major community, academic, KOL, and critical hospital call points in California & Hawaii. Acquired comprehensive knowledge of benefits and limitations of various modalities utilized by molecular diagnostic testing companies, as well as pain points of both community and academic physicians.Portfolio included CTC & ctDNA biomarker testing from a peripheral blood draw, (aka Liquid Biopsy). ➢ Ranked #1 sales rep nationally, FY14 by creating client onboarding materials and identifying CRM program adhering to specific parameters including cost, task management, and revenue forecasting functionalities. ➢ Generated 300% revenue growth over previous year, FY15, by collaborating with national sales trainer to update and streamline sales slide deck. ➢ Managed several observational research collaborations including full process from design through initiation, as well as ongoing patient enrollment.

Waltham, Ma, Us

Responsible for complete coverage of all major community, academic, KOL, and critical hospital call points in Southern CA. Compiled comprehensive market analysis of national and local opportunities for NSCLC based on diagnosis volume. Collaborated with marketing department to develop patient case studies, sales collateral content, and design overhaul to clinical power point presentations.Portfolio included PCR prognostic panel Pervenio™ Lung RS, and Next-Gen Sequencing based bio-marker panel Pervenio™ Lung NGS.➢ Sales accounted for 17% of national sales volume, FY13.➢ Recognized for ability to cultivate synergy within multi-disciplinary treatment teams in community and academic environments, resulting in sustained product adoption.➢ Ranked 1st for client retention among all reps nationally by providing CRM training for sales and lab teams, including new account entry, task management, and reporting utilization.Portfolio: PCR prognostic panel Pervenio Lung RS, and NGS bio-marker panel Pervenio Lung NGS.

Salt Lake City, Utah, Us

Hired with mission to increase number of providers offering genetic testing to patients at risk for hereditary cancer syndromes. Served as process engineer to physicians implementing hereditary cancer risk assessment, testing, and counseling in their practices. Provided Excel and Oracle database utilization to fellow team members, and trained new hires in LA Central and San Diego territories.Products included PCR genetic tests: BRACAnalysis, Colaris, Colaris AP and Melaris; Pharmacogenetic test TheraGuide 5-FU; and Pharmakokinetic test OnDose.➢ Attained top 10 AE ranking in West Region for OnDose new product launch, FY2010.➢ Grew territory revenue to $5M, increasing sales 30% annually by FY2013.➢ Oncology Rookie of the Year, FY2009. ➢ Voted Area MVP by peers, FY2010.

Los Angeles, Ca, Us

Collaborated with VP Operations to present comprehensive solutions for presentation to CEO, COO, and other KB Home executives. Conducted research, developed financial reports, prepared process and org charts, and assisted in day-to-day operations of Builder Services Department. Directed performance of 5 employees and managed $2.5M annual budget. ➢ Enabled 28 divisions and 3000 employees to access firm’s architectural plan library by managing development and implementation of web-portal and data warehouse.➢ Reduced outsourcing costs 30%, saving $360,000 annually, by retraining staff to complete work in-house. Also facilitated CRM training for staff in multiple offices.

Bachelor'S Degree, Social Sciences - Emphasis In Economics

Italian Language & Culture Program, Study Abroad