As a Data Quality Professional and member of the CLIENTSFirst Data Quality team, I assist our Clients by maintaining current and accurate information in Client Relationship Management (CRM) systems. Utilizing multiple data resources, I perform expansive research and standardize information. My goal is to facilitate CRM success for professional service firms with superior Client service, a focus on accuracy and an attention to detail.

Responsible for the development and maintenance of all hands-on, instructor-led courses, instructor-led seminars, instructor-led webinars, On-demand webinars and training videos offered through the FMLS Institute. Ensure Continuing Education courses are approved, conducted and maintained according to Georgia Real Estate Commission.

Responsible for supervising and delivering all membership training services related to primary FMLS products and services through the FMLS Institute of Real Estate. Responsible for overseeing all Help Desk Services that provide technical support to 25,000+ members.

Responsible for hiring, training, scheduling and managing Help Desk staff to provide support to over 30,000 real estate professionals. Also responsible for monitoring calls, tickets, volumes, hold times, talk times and other service measurements to ensure quality service for customers.

Conducted hands-on training classes on proprietary software for members. Assisted with writing, editing, and proofing training documentation. Assisted with scheduling classes in house and off site.