Heather Cockrell's Location
United States, United States
Heather Cockrell's Contact Details
Heather Cockrell work email
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Heather Cockrell personal email
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Heather Cockrell phone numbers
About Heather Cockrell
Business Operations Specialist with a strong background in information technology, bringing over 10+ years of proficiency in SaaS business industry specializing in Customer Experience and Healthcare. Detail oriented with strong focus on accuracy. Excellent interpersonal skills assisting individuals to streamline systems, improve workflow and processes, and optimize daily activities. Competent in Salesforce, Gainsight, Zendesk and Formstack.
Heather Cockrell Work Experience Details
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Gainsight AdministratorPopmenu Apr 2023 - PresentAtlanta, Georgia, Us• Configure Gainsight system, success plans, CTAs, dashboards, reports, rules, integrations and scorecard, as well as daily support and maintenance• Design journey orchestrator programs• Collaborate with team members to identify Gainsight needs -
Customer Experience OperationsBamboohr Mar 2021 - Apr 2023Draper, Utah, Us• Administration of Salesforce, Gainsight, Zendesk, SalesLoft, and Formstack• Define business rules and ticket workflow in Zendesk• Dashboard and report creation in Salesforce and Gainsight to foster decision-making for stakeholders -
Project ManagerBamboohr Mar 2020 - Mar 2021Draper, Utah, Us• Act as liaison assisting new clients in implementing and optimizing HRIS software • Process analysis and system testing• Setting and managing expectations
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Business Development & Virtual Business CoordinatorMay 2018 - Mar 2020• Salesforce data and collaboration• Managed small projects for small business owners• Consultation on tech stack• Created useful and timely information for services to support field operations
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Sr. Desktop Support & Application AdministratorNice Incontact Jan 2016 - May 2018Hoboken, New Jersey, Us• Provide application support globally to internal and remote users• Salesforce administration of user accounts and permissions• Ticketing system and user in Salesforce and ServiceNow• Active Directory, Microsoft Exchange, Office 365 Administration, SQL queries to automate tasks• Manage computers through SCCM• Work with DHCP, DNS and printers• SharePoint site administration• VMware and Hyper-V virtualization deployment and management -
Sr. Service Desk Technician / It AnalystInfosys Jun 2012 - Dec 2015Bangalore, Karnataka, In• Provide application support to internal and external users • Resolve work orders and act as problem resolution point• Identify the source of the issue and escalate appropriately • Complete and assist in daily operation tasks • Be a part of IT development /support team performing various projects and tasks that provide continuous support and maintenance of the department systems• Resolve help desk calls and help tickets• Troubleshoot all pc software and network connectivity• Create new users accounts and assist with new user setups • MSP operations functions, which include processing, maintaining and creating end of day process, as well as generating MSP punches -
Marketing CoordinatorSam'S Club Aug 2011 - Jun 2012Bentonville, Arkansas, Us• Build new business with business Prospects and Members• Generate new leads; follow up on Member/Prospect• Develop and support Membership by providing information on Membership benefits, process Memberships, upgrades, and credit accounts• Schedule and participate in sales and marketing events• Provide service to Members, assist with purchasing decisions, locate merchandise, and resolve issues and concerns -
It AnalystMetropolitan Water District Of Sl & Sandy Mar 2010 - Jul 2011• Software and Hardware Support• Create, update and maintain documentation for computer systems• Administer and maintain computer network backup system• Employee training on software and hardware systems• Maintain IT inventory• Maintain software licensing information• Project Management
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Application Systems Technical Analyst / Technical Training And DevelopmentIntermountain Healthcare Jan 2009 - Aug 2009Murray , Ut, Us• Software Support• Develop and Maintain Training Documentation• Training for end-users, employees, managers, and staff• Project Management• Analysis of systems and processes• Experience with Kronos Workforce Timekeeper and Scheduler, ESP, VPN, and Remedy -
Network Support AssociateIntermountain Healthcare Sep 2008 - Jan 2009Murray , Ut, Us• Hardware and software support, develop and maintain technical documentation, handle backups and restores, deploy system software.• HP printer support, remote connectivity issues, troubleshoot and diagnose PCs and laptops virtually and remotely, VPN work, software upgrades and migrations, and working on internal ticketing system.• Complete installations, configurations, and upgrades of workstation and laptop hardware, software, and peripherals, as well as customer moves as they relate to the relocation of computer equipment.• Experience with Active Directory, Citrix Server, VPN and Windows Environment.
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Sr. Executive AssistantIntermountain Healthcare Apr 1999 - Jan 2009Murray , Ut, Us• Served 9 years as high-level Sr. Executive Assistant to Vice President and CEO, as well as support for members of Executive Team and Homecare Board.• Lead, train and mentor other administrative assistants. Work closely with managers throughout our 14 Homecare offices throughout Utah on many projects.• Install and train on video conferencing technology in our 14 Homecare offices throughout Utah. Oversaw successful implementation and continued support.
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Billing SpecialistIntermountain Healthcare Aug 1996 - Apr 1999Murray , Ut, UsBilling, collections, verified billing information of Medicare, Medicaid, and other third-party payers, ensured compliance of Medicare/Medicaid regulations, verify ICD-9, revenue, and HCPCS codes.
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Office CoordinatorIntermountain Healthcare Jun 1993 - Aug 1996Murray , Ut, Us• Set-up Rehab Clinic in Ogden, negotiated prices, ordered capital equipment and supplies needed to open up clinic. • Maintaining files and records with effective filing systems• Supporting other teams with various administrative tasks• Greet and assist patients
Heather Cockrell Skills
Troubleshooting
Process Improvement
Access
Servers
Windows
Microsoft Project
Customer Service
Itil
Requirements Analysis
Project Management
Business Analysis
Visio
Linux
Disaster Recovery
Analytical Skills
Technical Support
Technical Writing
Technical Documentation
Technical Training
Customer Satisfaction
Customer Experience
Customer Relationship Management
Sql
Salesforce.com
Microsoft Office
Active Directory
Html
Software As A Service
Salesforce Lightning
Remote Desktop
System Center Configuration Manager
Customer Support
Interpersonal Communication
Problem Solving
Interpersonal Skills
Critical Thinking
Cisco Vpn
Rsa Tokens
Windows 10
It Project And Program Management
Timelines
Analytic Problem Solving
Office Support
Remote User Support
Remote Troubleshooting
Windows Remote Desktop
Remote Desktop Protocol
Remote Administration
Sharepoint
Presentation Skills
Powershell
Web Support
Microsoft Excel
Heather Cockrell Education Details
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University Of PhoenixGeneral -
University Of PhoenixInformation Technology
Frequently Asked Questions about Heather Cockrell
What company does Heather Cockrell work for?
Heather Cockrell works for Popmenu
What is Heather Cockrell's role at the current company?
Heather Cockrell's current role is Gainsight Administrator.
What is Heather Cockrell's email address?
Heather Cockrell's email address is he****@****enu.com
What is Heather Cockrell's direct phone number?
Heather Cockrell's direct phone number is +180132*****
What schools did Heather Cockrell attend?
Heather Cockrell attended University Of Phoenix, University Of Phoenix.
What skills is Heather Cockrell known for?
Heather Cockrell has skills like Troubleshooting, Process Improvement, Access, Servers, Windows, Microsoft Project, Customer Service, Itil, Requirements Analysis, Project Management, Business Analysis, Visio.
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