•Providing customer break fix support for designated equipment•Data Center Team – Build Blade, Virtual and Physical servers to support FABs using VMWare vSphere Client Version 5.1.0 and Altiris Deployment Solution.•Experience managing LAN network EIGRP routing protocol, LACP trunking protocols•Communicates clearly in written and verbal form regarding technical issues with clients•Accept and deliver all service calls assigned within the established service level agreements•Responsible for control and return of assets and inventory•Network Tasks–Troubleshoot Cisco connections (CATOS, IOS, Nexus). IT support of hundreds of tools and Winclients in the FABs (D1D, D1C, D1x, RP1•Network projects consisting of configuring switches, network flattening, network migrations and etc.•Work with vendors and support services to resolve application and equipment failures or performance problems.•Switch Audits, VACL Updates, Port Configurations, IP Address administrations, Firewall rules (create, modify and delete) and related networking tasks•Project Engineer assigned to teams or leading teams (including vendors), participates in planning meetings identifies tasks, material, tools, equipment required to complete the effort•Monitor network equipment via ENMS-CA Spectrum Infrastructure Manager•Troubleshoot and resolve operational issues in a critical data center environment.•Troubleshooting/problem management skills and the ability to multitask in a fast paced enterprise level environment

-Isolate and troubleshoot Video Service Network (VOD, IPG, DAC, CSG Interfaces)-Proactive management and diagnosis of video service degradation-Demonstrated ability to troubleshoot and resolve IP network troubles in the physical, data link, and network layers-Ensure stability and quality of video service, Restore/Maintain Back-ups Paths−Interface with third party service vendors (i.e., Miranda, Broadcast Content −Providers, Motorola, Seachange, InterMedia, Microsoft, FYI, etc.)−Experience with Network Mgmt Sys (NMS) Element Mgmt Sys (EMS) and Operational Support Systems (OSS)−Determine if outage is Provider or Network related

-Isolate and troubleshoot Video Service Network (VOD, IPG, DAC, CSG Interfaces)-Proactive management and diagnosis of video service degradation-Demonstrated ability to troubleshoot and resolve IP network troubles in the physical, data link, and network layers-Ensure stability and quality of video service, Restore/Maintain Back-ups Paths−Interface with third party service vendors (i.e., Miranda, Broadcast Content −Providers, Motorola, Seachange, InterMedia, Microsoft, FYI, etc.)−Experience with Network Mgmt Sys (NMS) Element Mgmt Sys (EMS) and Operational Support Systems (OSS)−Determine if outage is Provider or Network related

-Monitors satellite Dish Farms to Supertrunks - Super Head End (SHE), Video Hub Office (VHO), Video Serving Office (VSO), and Mini Head Ends (MHEs) supporting the distribution of broadband video and narrowcast VOD services-Ensure stability and quality of video service via Sling Boxes-Determine if outage is Provider or Network related-Create Trouble Tickets using vRepair for validated network issues and escalate to appropriate resolution queues-Interpret, correlate, and isolate alarm/soft conditions –NETSMART-Isolate and Troubleshoot Video Service Network (VOD, IPG, DAC, CSG interfaces)-Tier II Helpdesk Support

·Serves as the facilities access and scheduling point of contact for the DCNET project. ·Responsible for obtaining access to all DC Government owned and leased facilities involved in the DCNET project.·Meets with DC Government Agency representatives in their various facilities too establish and maintain a rapport for doing business.·Ensures daily interaction with DC Government Agency representatives in order to keep them abreast of DCNET activity and progress made in their various facilities.· Assist inspectors with scheduling of activities taking place in District Government owned and leased facilities.·Serves as liaison between DCNET staff and building owners, property managers and landlords to identify the work that DC NET will complete in their facility. Including but not limited to providing certificates of insurance, construction and engineering plans and drawings, coordinating meetings and managing special circumstances as they arise.

·Manage the (PTD) plant test date and (DD)due date for circuit installation, test and acceptance·Interfaced with the Verizon Carrier Account Team Centers (CATC) in Silver Spring, MD (WDC, MD & VA) New York, New England (Boston & Maine), Pennsylvania/Delaware and the continental United States with VZ facilities·Establish escalations on OC 3-OC12-OC48, 192 and DWDM circuits·Generate reports to capture circuits that are due for installation and/or disconnect· Escalate any past due dates with VZ CATC 1st – 4th level management as well as off-net providers (Sprint, AT&T, Global Crossing, Broadwing etc). Accustomed to partner and off-net provider standard intervals·Reconcile PTD miss report at end of month; Work with testers to coordinate acceptance testing with end users; Coordinate test and accept with GNS testers, partners and off-net providers

·Provision the network for voice and data facilities·Resolve escalated problems from internal customers and service providers · Initiate and process Access Service Requests (ASRs) with other phone companies·Maintain records, reports and systems to track orders through the provisioning process·Maintain circuit integrity of Network Operations database·Coordinate interconnect meetings w/LEC and act as main contact

·Responsible for proficient sale of wireless products and services to the general public·Meet and/or exceed a monthly quota·Maintain a thorough knowledge of wireless products and services to ensure customer satisfactionDaily contact with the public; expert dealing with different personalities and levels of intelligence·Work in conjunction with the AT&TWS Business to Business Representative to coordinate roll-outs to different companies throughout the WDC metropolitan area

·Project Managed the Central Office Engineering and ironwork installation of new Points of Presence (POP’s) in North America that resulted in the (DWDM) installation of 8 new sites and managed vendors for Interconnect and Master Service Agreements too build-out TGO LAN/WAN·Development of Request for Quotes (RFQ) and Request for Service (RFS) to provide vendor specifications of site build outs; Coordinated the review and approval of vendor Engineering Design packet (EDP) containing Bill of Materials (BOM) and vendor quotes·Performed as primary point of contact, chaired weekly conference calls with COE group and vendor to monitor site build progress and ensure vendor contract compliance, Ready for Installation (RFI) and Ready for Service (RFS) processes

·Managed a team of Service Coordinators who issued and received Access Service Requests for switched services·Transmitted orders to LEC’s for leased facilities and dedicated long distance service·Interfaced with Switch technicians in relation to test and turn-up of circuits, troubleshot any framing or line coding issues with LEC·Issued and received letter of authorization (LOA) circuit facility assignment (CFA) when applicable·Tracked orders to ensure FOC and DLR were received within standard interval.

·Issued and received Access Service Requests for switched, special, frame relay, private line, dedicated and integrated access services·Transmitted orders to LEC’s for leased facilities and dedicated long distance service·Designed circuits from IXC’s Network to end user, using on-net and off net facilities·Interfaced with Switch technicians in relation to test and turn-up of circuits, troubleshot any framing or line coding issues with LEC·Issued and received letter of authorization (LOA) circuit facility assignment (CFA) when applicable·Tracked orders to ensure FOC and DLR were received within standard interval·Submitted orders to Customer Premise Equipment (CPE) technicians to configure and ship CPE for installation.