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A technically proficient operator and leader with over 15 years’ experience spanning integration and onboarding, technical account management, product management and technical consulting. Possesses strong technical background and knowledge of front-end web development and machine learning to effectively assess internal and external customer needs and requirements and develop processes and solutions for a seamless customer implementation and support experience. An emotionally intelligent leader with a genuine interest in creating environments that allow individuals to thrive. Looking for the next great opportunity to solve interesting problems with great people who love what they do.
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Vp, Product ManagementKinesso Apr 2024 - PresentNew York, Ny, Us -
Director Of Product, Activations & IntegrationsKinesso Nov 2021 - Apr 2024New York, Ny, Us
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Salesforce AdministratorCat Protection Society Of Victoria Aug 2021 - Nov 2021 -
Global Director, Technical Account Management<Intent> Mar 2018 - Nov 2020New York, New York, UsTasked with the growth and scaling of a global client solutions & support team, supporting B2B Media and SaaS Products. Managed and coached a team of 10+ talented technologists responsible for building and developing technical relationships with clients from pre-sales through onboarding and providing ongoing technical support.Key Achievements:• Identified a series of opportunities to address scalability concerns and led the projects to address them, resulting in a 50% increase in team efficiency• Grew the Client Solutions Team by 250%; Hiring a combination of senior and junior roles and introducing more defined career ladders within the team to encourage personal growth and overall retention• Delivered improvements in visibility & trackability of client onboarding projects through a series of Salesforce optimizations & leveraging automation wherever possible• Established program for team training and development, focusing on consistent transfer of knowledge and up-skilling, leading to development of comprehensive knowledge-base and effective and thorough team member onboarding -
Manager, Technical Account Management<Intent> Dec 2016 - Mar 2018New York, New York, Us・Managed the US Partner Integration/Technical Account Management Team, providing training and coaching for the partner support engineers・Streamlined processes for client onboarding via development of an online customer integration & knowledge portal resulting in a 220% increase in ROI for tier 3 customers・Implemented Salesforce ServiceCloud ticket management to ensure team were well positioned to resolve client support requests in a timely manner with trackable metrics and transparency・Executed client implementations to significantly protect and grow the company’s tier 1 clients such as Expedia, Priceline, Hotels.com and other major travel publishers
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Partner Integration Engineer<Intent> Oct 2014 - Dec 2016New York, New York, Us• Partnered with clients to guide them through their integration to Intent Media’s predictive intelligence platform, powering comparison media solutions to turn non-transacting travel shoppers into profitable users for our publishers• Built strong technical relationships with tier 1 clients in both the US and Europe, establishing the partner integration relationships with emerging European customers as Intent Media expanded into the European market• Validated integrations and monitored performance metrics across 25+ Tier 1 & 2 clients, identifying and resolving issues using a combination of front-end JavaScript debugging, data analysis and error logs
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Product ManagerRealestate.Com.Au / Rea Group Jul 2010 - Jul 2014Richmond, Victoria, AuSet the strategic direction from ideation through to delivery of website experiences with an advertising-based commercial model, developing immersive experiences for users searching for home and real estate inspiration and information.Delivered a series of products to market, developed within an agile software development framework, leading cross-functional teams consisting of Engineering, Design, UX, Sales, SEO & Marketing -
Technical Specialist - AdvertisingRealestate.Com.Au / Rea Group Sep 2008 - Jul 2010Richmond, Victoria, Au
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Ad Traffic Manager/Ad Inventory ManagerRealestate.Com.Au / Rea Group Jul 2006 - Sep 2008Richmond, Victoria, Au
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Standby Props Manager/Production AssistantFremantlemedia Jan 2003 - Oct 2005GbOn-set Props Supervisor (Neighbours) (2003-2005)Verbotene Liebe (Grundy UFA, Germany): Art Department Assistant (Secondment) (Aug/Sep 2005)The Bill (TalkbackThames TV, UK): Production Assistant (Secondment) (Oct 2005)
Heather Connell Skills
Heather Connell Education Details
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Federation University AustraliaTheatre Production
Frequently Asked Questions about Heather Connell
What company does Heather Connell work for?
Heather Connell works for Kinesso
What is Heather Connell's role at the current company?
Heather Connell's current role is VP, Product Management at Kinesso.
What is Heather Connell's email address?
Heather Connell's email address is hc****@****ra1.net
What is Heather Connell's direct phone number?
Heather Connell's direct phone number is +164635*****
What schools did Heather Connell attend?
Heather Connell attended Federation University Australia.
What are some of Heather Connell's interests?
Heather Connell has interest in Technology, Cricket, Theatre, Reading, My Dog And My Niece And Nephew.
What skills is Heather Connell known for?
Heather Connell has skills like Online Advertising, Digital Strategy, Digital Media, Google Analytics, User Experience, Omniture, Ad Serving, Product Management, Agile Methodologies, Wordpress, Doubleclick, Display Advertising.
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