Works with the internal Client representatives to define, document business requirements, then works with the IT development team to on-board new clients. Identify and document system deficiencies and recommended solutions for implementation and continuously update them. Working on a new Knowledge Management initiative to ensure documentation is updated, accurate and easily accessible.

Business Analyst responsible for translating and simplifying all requirements regarding the 2018 implementation of the Department of Labor Final Rule Fiduciary changes across several business departments. Works directly with Executive Staff to ensure timely completion of all required deliverables, including documentation, reporting, UAT and implementation. Responsible for defining and operation of all new and/or improved IT Operational and Business activities. Lead all phases/gates of internal IT and Business projects to define new and/or improved processes. Provides Project Management and Business Analysis on all internal efforts in support of Business and IT teams.

Contract position responsible for focusing on analysis and knowledge gather to provide an understanding of system data messaging requirements needed to implement for the Positive Train Control Project. The analysis focuses on how best to back haul message information from locomotives to the data center back offices.

AGVANTIS/TEKSYSTEMS Business Analyst/Trainer February 2012 - PresentContract position responsible for gathering and analyzing business requirements for the implementation of new Farm Credit Loan System software. Work with Project Management and IT Development teams to ensure all Business requirements were documented, designed, configured and met prior to implementation. Identify and document system deficiencies, recommended solutions and implemented project plans to address the deficiencies. Develop test plans and scripts to conduct quality assurance testing. Conduct system testing to ensure business requirements were met. Completed additional internal system testing and configurations. Develop custom Loan and Finance documentation integrated with software for all new processes. Developed and implemented a new process for merging two separate Banking Associations into one. Process included internal implementation process and working with Customers to gather requirements through the change management process, merged system testing and final implementation of new merged entity. Responsible for developing, delivering and coordinating Legal Document Preparation Courses, Document Designer Courses, General Navigation Courses, Insurance Courses and other specialized/individual courses as needed. Provide training support in other areas. Training courses ranged from introductory to advanced levels. Assists with on-site and remote support for on-boarding new customers as well as on-going support for existing customers.

Responsible for designing, developing, delivering and coordinating all HR Training courses for the HBC Wildfire SAP implementation project. Training courses ranged from introductory to advanced levels including all Personnel Administration, Organizational Management, Payroll/Timekeeping and Recruiting courses. Duties include design and development of customized training materials, development of training plans, delivery of and coordination of all instructor led, hands-on and web based training and virtual training for HRO Organization Responsible for analyzing all requirements for new Payroll and HR system. Developed accurate and complete test conditions. Completed all internal systems testing. Worked with development and project management team to ensure all requirements were met. Identified and documented all system deficiencies and recommended solutions to meet requirements. Worked with employees during testing phase to train and ensure all requirements were met.

Responsible for collecting, analyzing and documenting all client requirements for Payroll, HR Support and Reporting systems. Worked with development and project management team to ensure all client requirements were met. Prepared all requirement and specification documentation. Developed accurate and complete internal and external test conditions. Completed all internal system testing. Identified and documented all system deficiencies and recommended solutions to meet client requirements. Prepared and delivered all functional specifications to obtain client sign-off. Worked with clients during testing phase to train and ensure all requirements were met. Key clients included an aircraft manufacturer with 9,000+ employees. Global Insurance company with 36,000+ employees. International Telecommunication company with 8000+ employees

Responsible for designing, developing, implementing and delivering external and internal Client Training for all of Accenture Middle Market Human Resources Outsourcing (HRO) and Financial Accounting Outsourcing (FAO) operations, managing and training all Junior Trainers, developing internal initiatives for process improvement, people enablement and revenue growth and interacting with key department officials to determine client needs. Duties included design and development of customized and standard training materials, development of individual training plans, delivery of instructor led, hands-on and/or web based training, virtual training environment management, implementing training strategies, and delivery of training based on specific client needs, managing client relationships, refining and reinforcing standards including developing standardized business processes, user acceptance testing, and client configuration. Created one-to-many and one-to-one training models for several applications such as Cognos, Remedy, Manager Self Service, Employee Self Service, etc. Developed, created and implemented both standardized and customized documentation and course material that included user manuals, instructor guides, supplemental materials, recorded on-line training sessions, step-by-step instruction activities for multiple applications. Developed in-depth training plans to provide client training based on individual needs. Designed and implemented virtual standard training environment for all client applications. Involved in system configuration, client security set-up and system acceptance testing. Key clients include a financial services client with 17,000+ employees and 27 subsidiaries, an aircraft manufacturer with 9,000+ employees and a restaurant/hospitality company with 12,000+ employees. Implementation of internal Incident Tracking and Reporting Application for 500+ employees.

Assist Saudi Royal Flights during the refurbishment of Saudi King's aircraft at Boeing. Responsible for all office managerial duties including daily, weekly and monthly reporting, tracking all work orders and parts releases as well as maintaining professional relations between Saudi Royal Flights and Boeing employees. Responsible for all official interaction between members of Saudi Royal Flights and Boeing. Worked as Client Liaison between Saudi Royal Flights and Boeing. Developed and maintained all database and reporting information Drafting of official US and Saudi Arabian government documentation Assisted in Saudi Arabian clients adapt ion to US culture Daily administrative duties as needed including database upkeep, filing and payroll maintenance

Responsible for generation of daily, weekly and monthly departmental reporting, payroll processing, requisition generation and tracking, process and follow up on project reports, invoice payments and audit requests, internal and external client communications, presentation preparation, travel arrangement, various data entry. Initiation and implementation of the accelerated telephony launch address verification process. Developed a process all technicians used during the telephony set-up process, allowing initial launch to begin 3 months ahead of schedule. Developed a merged GNIS/ICOMS address verification system to determine when locations had been successfully completed. Responsible for all parts release and budget tracking for the project.