- Managed concurrent litigation defense cases including personal injury, workers' compensation, construction and product liability.- Assisted with trial preparation, drafting subpoenas, discovery requests, evidence, medical chronologies, retrieving information from online databases and preparing litigation documents.- Analyzed and investigated claims. Handled intake and case management of insurance defense and workers' compensation matters.

- Prepared, interpreted and formatted correspondence for complex legal documents including pleadings, motions, briefs, interrogatories and responses through complete litigation cycle.- Assisted clients with discovery compliance, prepared electronic data and facilitated consultations with vendors.- Coordinated and assembled documents related to litigation, discovery, depositions and subpoenas. Electronically filed briefs and pleadings.- Organized and maintained all vendor and client files, invoices and payments. Tracked billable hours.- Maintained and managed the firms calendars and databases.- Principal liaison for inquiries from practice attorneys, clients, witnesses and opposing counsel.

- Prepared correspondence and legal pleadings from recorded dictation.- Performed legal and factual research using LexisNexis.- Maintained client files, correspondence, and court date calendars for multiple attorneys.- Liaison for clients, attorneys, court personnel.- Investigated case facts and compiled support for briefs and motions.

- Achieved high levels of client satisfaction by effectively providing monthly management reports.- Direct liaison between DTI, the client’s administration and site employees.- Improved operating procedures by analyzing current systems and eliminating processes for accurate and timely service.- Maintained inventory of all office supplies required for the efficiency of all support services.

- Executed corporate programs, promotions and policies.- Trained, supervised and led employees to be courteous, knowledgeable and professional.- Achieved milestones and profitability goals.- Designed efficient, cost-effective packaging options for customers.

- Assisted the Intake Manager to achieve highest levels of service for clients.- Managed client’s cases, prepared correspondence and organized filing systems.- Conducted searches to gain strategic advantages and legal knowledge and expertise.- Supported administrative staff by utilizing proficiencies in office technologies.

- Key contributor to branch revenue growth through customer needs assessment and cross-selling of services which successfully opened new business and consumer accounts.- Leveraged knowledge and judgment to determine compliance with standards, increase performance, build relationships and resolve customer issues.