Heather Crews Email & Phone Number

Asheville, North Carolina, United States

Asheville, North Carolina, United States

Asheville, North Carolina, United States

Supported and maintained all property management systems, software servers, and interfaces for The Inn and Village Hotel at the Biltmore Estate.

Asheville, North Carolina Area

Asheville, North Carolina Area

Florida

Osceola Clerk Of Court - Kissimmee

Process Improvement, Implementation, Consultation, Project Management, SQL Development, Business AnalysisProvided Osceola County Clerk of Courts consultation, software configuration, and closure to implementation items for their court case management software.

Orlando, Fl

SQL Development, Business Analysis, Process ImprovementBusiness Analyst: Designed workflows through Visio for development of new ‘Scripts’. Documented SQL processes.Documented JSON Web Services SQL (Assistance to HGVC’s Senior Business Systems SQL Developer): • Built a SQL process for forecasting call stats and predicting daily lead load.• Built a SQL process for agent maintenance.• Built a new SQL process for auditing DNC and State Calling Restrictions for HGVC’s… Show more SQL Development, Business Analysis, Process ImprovementBusiness Analyst: Designed workflows through Visio for development of new ‘Scripts’. Documented SQL processes.Documented JSON Web Services SQL (Assistance to HGVC’s Senior Business Systems SQL Developer): • Built a SQL process for forecasting call stats and predicting daily lead load.• Built a SQL process for agent maintenance.• Built a new SQL process for auditing DNC and State Calling Restrictions for HGVC’s new contact management system.• Built a SQL process to automate compensation reporting.• Created ETL processes through SSIS for new CMS system, Hilton Select, and LMS data using 2012 SQL Server Data Tools and 2008 SQL Server Business Intelligence Development Studio.• Created data dictionary for new tables within the CMS and Manual systems.• Documented database processes prior to transitioning to new CMS system.• Assist HGVC’s Senior Counsel and Vice President with analyzing data and providing call history for DNC complaints. Show less

Orlando, Fl

Business Analysis, Process Improvement, Software TrainingManaged project for new Golf Logger software for Data Integrity department and software vendor including resolving/reporting software issues, defining enhancement requirements, and tracking vendor deliverables. Trained new software to Golf Channel’s broadcast and productions departments.

Sanford, Fl

SQL: Involved in analyzing/querying SQL tables and data for incidents to provide resolution, correcting data conversion issues, and software configuration.Database Configuration: Worked as lead on configuring court case management software custom to county requirements for initial phase implementation as well as ongoing modifications throughout the entire implementation process. Business Analyst • Liaison between client and development team by bridging the gap of communication and… Show more SQL: Involved in analyzing/querying SQL tables and data for incidents to provide resolution, correcting data conversion issues, and software configuration.Database Configuration: Worked as lead on configuring court case management software custom to county requirements for initial phase implementation as well as ongoing modifications throughout the entire implementation process. Business Analyst • Liaison between client and development team by bridging the gap of communication and instrumental in assisting the development team to move software from beta stage to RTM; identified numerous enhancements and integrations needed.• Facilitated internal program meetings with development and executives to track system changes and analysis business requirements.• Gathered and documented use cases/user stories; developed requirement traceability matrices and coordinated user acceptance testing.• Facilitated gap fit workshops (JAD Sessions) for multiple clients within Florida to gather and document requirements and explore potential solutions for their software needs.• Created and developed test cases and plans for testing the business applications and verifying the client requirements were incorporated into the system design. Project Manager• Managed and defined project plans, status meetings, project updates, timeframes, data conversions, database configurations, gap fit workshops, training sessions, project deliverables/milestones, go-live requirements, and release cycles.• Executed structured implementations using various project management methodologies (ex., Agile, Waterfall) to sufficiently analyze and meet user’s requirements, set strong and attainable project goals, meet projected timeframes, deliver solid database and software aligned with user’s data and workflow, etc. Show less