Heather Cross Email & Phone Number

Chandler, Arizona, Us

San Francisco, California, Us

Led Professional Services team of 30+ consultants and project managers, remotely, during Covid pandemic.• Ensured timely, effective delivery of enterprise-level professional services for over 100 clients• Built relationships cross-departmentally to create efficiencies and improve information sharing • Integrated business processes & teams post-acquisition• Led escalation & resolution efforts for technical issues impacting multiple key customers• Received "Lucidizen" Employee award presented by CEO at annual meeting

Seattle, Wa, Us

Professional Services leader for a boutique search & CMS consultancy, serving clients ranging in size from startups to Fortune 500.• Led Delivery team of 20+ consulting Project Coordinators, Developers, and Architects• Collaborated with Executive team to develop and implement strategies that resulted in 30% growth, 2 new brands/month, nearly 100% retention and 100% referenceable clients• Managed client relationships & projects for key Fortune 500 and industry best-of-breed clients across various verticals• Served as Scrum master for internal software development project

Seattle, Wa, Us

Regional Delivery Manager / Principal Consultant • Led team of nine developers, architects, and project coordinators.• Drove Agile-based project coordination & delivery projects for Search and CMS customers• Conducted client discovery workshop sessions to develop project backlog• Provided technical and business guidance to Search and CMS clients• Received Employee award presented at annual company meeting (2x)

Fremont, Ca, Us

Led production efforts for www.seagate.com.• Oversight of global content publishing and system maintenance for 21 locales.• Managed publishing SLAs• Managed offshore content development vendor team• Drove process optimization efforts around Content QA• Developed weekly report for leadership team, focused on quality and quantity of Production Team work efforts.

Redwood City, Ca, Us

Enterprise Web CMS Platform Lead for the County eGov Environment.• Supervised team of six developers and designers to provide operational and content production support for over 30 County web properties.• Provided web expertise and guidance to County Leadership• Facilitated Countywide Web Governance meetings• Served as Project Manager for multiple, successful departmental and cross-departmental web projects, including delivery of the County's first interactive, televised public budget forum and rollout of County's first Enterprise SaaS CRM for 26 Departments & Divisions• Developed user guides and training materials and presented multiple training sessions to 270+ employees on CMS and CRM SaaS solutions• Attended year-long "Supervisor's Academy" pilot for emerging County leaders• Participated in Countywide cross-departmental pilot for business process redesign

Redwood City, Ca, Us

Web Management, Contract Administration, and Facilities Management duties for the Public Health and Family Health Services divisions of the San Mateo County Health Department.• CMS Site administrator and content lead for 4 sites• Prepared, processed, tracked, distributed and monitored 100+ PH/FHS grants and contracts totaling over $19 million• Planned, coordinated, and implemented moves ranging from 5 to 129 employees to owned and leased facilities, • Monitored billing and coordinated logistics for all telephones extensions & cell phones within the divisions.

Redwood City, Ca, Us

Legislative Aide to Supervisor Rose Jacobs Gibson, District 4

Web Production Manager and Employee #4 of pioneering community-oriented music digital media start-up backed by The Mayfield Fund and Bertelsmann Ventures.• Defined, built, and managed a flexible production environment for a fast-growing company with global web-based products.• Managed production team of eight content engineers and production specialists. • Coordinated closely with Site Engineering, Creative Services, Quality Assurance, Product Management, Marketing and Producers for individual product lines.• Managed implementation of co-branded web sites with strategic partners. • Collaborated with Product Management and Business Development teams to assess content production efforts for future Web-based products and services.• Represented Riffage at multiple industry trade shows, including SXSW.

(Joined as part of acquisition from former employer) Redesigned, implemented and maintained two e-commerce web sites for Unix software Distributor/Reseller unit. Responsible for content development and site and server maintenance. Worked directly with major consulting firm to implement database-integrated e-commerce sites, including new layouts, site architecture and content management. Managed one employee.

Campbell, Ca, Us

(New name of former employer) Responsible for all operational and production aspects of six external web sites, including workflow management and prioritization of hundreds of tasks; acted as technical lead and informal supervisor for a team of four, including programmer and designer.

Developed and drove project implementation schedule for three new business units; coordinated with internal and external resources to implement facilities issues, database migration and personnel/HR issues. Maintained New Business Development Intranet page. Assisted in development and production of 64-page, four-color product catalog, including copywriting and managing receipt of assets from software manufacturers in a timely manner.

Completed research on the effects of employee-owned businesses on the Ohio economy; developed and edited training materials; assisted with and coordinated various outreach programs; acted as unofficial resident computer expert; assisted in organization of annual conference.

Bachelor Of Arts, International Relations

Education record