Heather Curci Email & Phone Number

Orlando, Florida, United States

- Power BI Health Plus development and training to team- Co-lead a systems development team- Lead trainings/meetings for team - EDI Rejection project to gain visibility to rejected customer transactions for the team- Held weekly work sessions with the team to assist with data clean up- Customer Focus Group to showcase wins the team completed for Yammer- Created Salesforce training documents when we switched from Seibel- Brambles Order Optimization Tool (BOOST) project to optimize orders and collections- Co-lead Employee Resource Groups (Book Club and the African, Black, & Caribbean ERG)

Orlando, Florida Area

- Teamed with invoicing to convert 1300 customers to e-invoices- Worked with customer centric managers on creating credit/invoice documentation- Converted over 400 customers to myCHEP through email and phone- Trained and assisted other teams when staff was low- Coordinated team meetings with CCC and Status to avoid duplicated work- Designed and implemented a new mailbox and holiday schedule- Flexibility between phones, email, customer care queue, and myCHEP- Assisted in the new GI Beta test – providing load ETAs to customers- Took over the process to create NPDs- Worked on an inventory optimization plan regarding forklift usage at the plants- Analyzed survey data to implement new processes for employees

Jurassic Park Discovery Center

• Implemented incentive programs to increase team member satisfaction • Increased venue’s guest positives by 75% in the past year by improving team moral• Managed the daily budget • Partnered with entertainment to ensure the park maintains consistency with theming • Ensured that the venue representatives are on top of responsibilities by having them attend meetings and give time to work on projects• Improved the quality of the venue by partnering with management and figure finish to assist in designing and testing new puppeteering devices• Designed a team member schedule in excel for the venue to ensure consistency • Achieved Bravo in February 2016 and luncheon with Bill Davis

Jurassic Park River Adventure

• Achieved 100% in safety audits team wide by offering the team safety related activities to ensure they were well prepared for different scenarios• Created and presented a universal document for all attractions resort wide to improve safety• Trained new and seasoned team members in the venue and in the control booth

Vero Beach Florida

• Excavated prehistoric artifacts and organic material by screen sifting • Sorted ecofacts and organic material for future lab study

Research Parkway, Orlando Florida

• Worked with University of California to create the first digital database for Maya archaeological excavations that dated back to 1972• Designed layout in excel to incorporate archived field notes, catalog cards, artifact cards, and lot cards• Imputed thousands of entries and began to analyze deposits and findings

My responsibilities included working the register, opening and closing shop, restocking and working with foreign customers.

Plant City, Florida

I was an operator that directed incoming calls, sorted mail and worked the copy/fax machines.

Bachelor'S Degree, Physical And Biological Anthropology

Activities and Societies: Sigma Alpha Pi Honors Society, special interest clubs, National Residence Hall Honorary, Volunteers UKnighted.

Minor, Criminal Justice

Certificate, Crime Scene Investigation