Guide feasibility and assay development for new xMAP adoptersCollaborate with sales team to drive revenue and platform adoption

Contribute to colleague and team education via extensive field experienceOnboard and support new test adoption by new and existing customersSupport sales process as technical expert on products and technologiesSupport clinical trials, clinical affairs, and marketing group via special projectsBuild exceptional customer relationships to grow the brand in a fiercely competitive market2017: overall 120% performance to plan, 104% go-live target

Onboard and support test adoption by new and existing customersSupport sales process as technical expert on products and technologiesSupport clinical trials, clinical affairs, and marketing group via special projectsBuild exceptional customer relationships to grow the brand in a fiercely competitive market2015: overall 114% performance to plan, 100% go-live target2016: overall 127% performance to plan, 158% go-live target

In addition to previous responsibilities, prepare for and provide technical and scientific support of diagnostic product launch in USA. Develop department and build workforce to support product from clinical trial into market launch. Manage customer interaction in global multi-site clinical trial support. Integrate catalogs of several global partners into comprehensive catalog with seamless customer support in USA.

In addition to previous customer support responsibilities, manage and administrate Technical Support department. Provide global customer support on Alzheimer's Disease diagnostic biomarkers product line.

Provide scientific support for INNOGENETICS catalog in USA, Canada, Mexico, Island nations. Provide on-site and remote technical instrumentation support in USA on demand.

Develop, validate, and manufacture custom biomarker assays. Contribute to growth of business through increasing responsibilities in customer support, lead generation, online marketing, and business development.