With over 15 years of work experience in client success, business development, and sales, I am a passionate and results-oriented leader in the credentialing industry. As the Vice President, Client Success at PSI Services, I oversee the strategic direction and execution of account management, customer retention, and revenue growth for our global portfolio of clients. I work with a talented team of professionals to deliver innovative and customized solutions that meet the needs and expectations of our diverse and dynamic customers. I also collaborate with internal and external stakeholders to identify new opportunities, expand our market presence, and enhance our brand reputation. Some of my recent achievements include securing and launching a large contract with a major international organization, increasing the user retention rate by 25%, and presenting at several industry events as a keynote speaker and a nationally published expert. I hold multiple badges from the Institute for Credentialing Excellence (I.C.E.), which demonstrate my commitment and proficiency in the field of credentialing. I am always eager to learn new skills, share best practices, and contribute to the success and growth of PSI Services and our clients. I value integrity, excellence, innovation, and collaboration, and I strive to bring diverse perspectives and experiences to the team.